WHAT IS NOT COVERED BY WARRANTY
The following items are not covered by
this warranty:
•
Normal maintenance items which become worn
through use, including, but not limited to, belts,
blades, oil, blade adapters, filters, rewind springs,
spark plugs, starter ropes, clutches and sprockets.
•
Natural discoloration of material due to sunlight.
•
Engines not manufactured by RedGum Products,
these items are covered by the respective original
equipment manufacturers’ warranty, all claims must
be sent to the appropriate manufacturer’s agents.
•
Using stale or contaminated fuel in the product.
•
Damage or failure caused by accident, misuse
and/or neglect, including, ingress of dirt, abrasives,
moisture, rust & corrosion, and damage due as a
result of inadequate maintenance.
•
Failure to operate or maintain the unit in
accordance with the Owners/Operators manual, this
handbook or instruction given by a RedGum dealer.
•
Alterations or modifications that change the
intended use of the product or affect the product's
performance, operation, safety or durability, or
causes the product to fail to comply with any
applicable laws.
•
Damage due to incorrect usage such as incorrect
log placement (as shown in the product's respective
Owner's Manual)
•
Additional damage to parts or components due to
continued use occurring after any of the above.
Spark Plugs:
Periodic replacement is required to
ensure maximum engine performance and best
fuel economy.
Induction/Combustion System:
The removal of
deposits and cleaning may be required from time
to time and should be performed as necessary.
Tyres:
Tyres are subject to wear and if they come
in contact with external objects, they can deflate.
A flat tyre is not a warrantable item.
External Surfaces, Paint, Trim and other
Appearance items:
Are affected by normal wear
and tear and exposure to environmental
conditions. A charge will be made for paint and
trim items that require attention due to causes
outside the manufacturer’s control.
Hydraulics:
Changing hydraulic fluids
The frequency of replacement, repair or
adjustment will depend mainly on where and how
you use your product, weather, atmospheric and
environmental conditions and frequency of use.
CUSTOMER RESPONSIBILITIES
The customer must provide to an authorised
RedGum Dealer their proof of purchase
information such as a receipt.
The product must exhibit reasonable care in the
maintenance, operation, storage and general
upkeep practices as explained in the maintenance
section of the Owners/Operators Manual or this
handbook. This includes the whole product or any
general wear item or component on the product.
Any costs incurred to obtain warranty
consideration or services is the customer’s
responsibility, including shipping and handling,
travel expenses, lost time, lost production or
pickup and delivery.
YOUR RIGHTS AS A CUSTOMER
The New Product Warranty that is provided by
RedGum Products is in addition to the rights and
remedies conferred on consumers by the relevant
authorities and/or legislation. The warranty does
not affect those rights or remedies, except to the
extent that their application may lawfully be
excluded. Any consequential, direct or incidental
loss or damage is not covered by the warranty.
Any statutory or other rights or remedies available
in connection with a claim for such loss or damage
should be pursued separately.
ITEMS FOR WHICH A CHARGE WILL BE
MADE
The following list is a guide to the types of items for
which a charge will be made (unless failure is
caused by a defect in the manufacturer's materials
or workmanship).
Service:
Maintenance servicing and all parts and
fluid replaced in line with the maintenance schedule
shown in this handbook.
Mechanical Adjustments:
Including engine tuning,
adjusting brakes, belts & clutches etc.
Drive System:
Sprockets, belts, clutches, pulleys
and bearings all wear and will require replacement.
Cutting Equipment:
Blades, cutting discs and
hammers wear during use and sharpening/
replacement is required as a matter of normal
maintenance.
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