ERROR MESSAGES
(missing or bad snippet)
“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or “Serious
Error”.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest
.
Submit a Support ticket at
. Include the following with the request:
Log file. For more information, go to
.
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
PRESET COULD NOT BE APPLIED
SYMPTOM
The display shows the following message: “Preset Could Not Be Applied”.
POTENTIAL RESOLUTION
Turn off the camera, power it back up, and attempt to apply the preset that failed.
CANNOT CONTROL CAMERA EXTERNALLY
SYMPTOM
The camera displays the message “For reliable external control over Ethernet your camera’s hardware may need to be
upgraded. Please contact your Bomb Squad representative”.
POTENTIAL RESOLUTIONS
If you see this message, submit a Support ticket at
to have your hardware upgraded. You will not
be able to control the camera externally until the hardware is upgraded.
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