COPYRIGHT © 2015 RED.COM, INC
RED MOTION MOUNT OPERATION GUIDE
955-0013, REV-J | 27
This chapter provides troubleshooting tips for the RED MOTION MOUNT
®
. If you continue to experience issues
after troubleshooting, please file a support ticket at
CAMERA DOES NOT RECOGNIZE THE MOTION MOUNT
SYMPTOM
The camera does not recognize an installed MOTION MOUNT.
EXPLANATION
Camera firmware must be v5.1.14 or later to recognize to MOTION MOUNT. If necessary, load the latest camera
firmware, then perform a hardware rediscover.
POTENTIAL RESOLUTIONS
Upgrade your camera firmware to v5.1.14 or later from
.
Perform a hardware rediscover.
A. Go to
Menu
>
Settings
>
Maintenance
>
Rediscover
.
B. Select
Yes
.
C. Turn off and reboot the camera.
IRREGULAR OUT-OF-FOCUS BOKEH EFFECTS AND FLARE
SYMPTOM
Footage displays irregular out-of-focus bokeh effects, distortion, or flare.
EXPLANATION
The MOTION MOUNT may produce irregular out-of-focus bokeh effects, distortion, or flare in “ND Only” when
an ND value over 4.00 stops is selected and a very wide aperture is used.
POTENTIAL RESOLUTIONS
Increase aperture to greater than T4.0.
Reduce the MOTION MOUNT ND value to 4.00 or less.
For more information on bokeh asymmetry, go to
“Out-of-Focus Field Modification” on page 15
05
TROUBLESHOOT
THE MOTION MOUNT