Malfunctions
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8
Malfunctions
8.1
Conduct during malfunctions
IMPORTANT
If malfunctions that endanger the safety of individuals occur, the system must be turned off. It
may not be turned back on until the problem has been resolved by a professional and the
danger no long exists.
8.1.1
Troubleshooting options
NOTICE
Some malfunctions can be rectified by the operator themselves (see Tips for troubleshoot-
ing). If the tips do not resolve the problem, please contact your local service centre.
Before calling, please note the information displayed on the BDE-D-KTA control unit. This in-
formation provides the technician with valuable information for troubleshooting.
8.1.2
Tips for troubleshooting
Listed below are malfunctions and their causes with possible solutions that the operator can perform.
If the solutions presented are not successful, the operator must disconnect the main power supply
and contact the service centre.
Malfunctions
Causes
Solutions
Turnstile is blocked, can not be elec-
trically unlocked
– Lock does not open
– Lock is jammed in the lock latch
– Lock is defective
– Switch to MANUAL operating
mode and shake turnstile briefly
Turnstile rotates permanently but
very slow
– Disabled button is defective
– Safety sensors on the top of the
turnstile wing is activated or de-
fective
– Check the disabled button and
replace if necessary
– Check the safety sensor and re-
place if necessary
Turnstile will not start but can be ro-
tated manually
– MAUAL operating mode is activ-
ated
– Emergency stop button is
pressed
– Power failure
– Select a different operating mode
– Reset emergency stop button
– Restore power
When power is restored the turnstile
does not start
– Restart lock is activated
– Restart with the BDE-D-KTA con-
trol unit
Turnstile will not start, is difficult to
turn or tries briefly to start
– Excessive friction between the
brush seals on the turnstile wings
with the floor and drum walls
– Obstacle in the rotation area
– Motor gearbox damage
– Even floor inequalities and re-
move the dirt collected under the
floor mat if necessary
– Remove obstacle
– Exchange motor