18
A
VC MULTIMEDIA (“AVC”)
makes the following limited warranty. This limited warranty extends to the original
consumer purchaser and is limited to non-commercial use of the product.
One Year Parts & Labor Warranty
AVC
products purchased in the United States or Canada are warranted to be free from defects in materials or
workmanship for a period of one year from the date of their original retail purchase. If the unit fails to conform to
this warranty, we will service the product using new or refurbished parts and products, at
AVC’s
sole discretion.
During a period of one year from the effective warranty date,
AVC
will provide, when needed, service labor to
repair a manufacturing defect at its designated Service Center. To obtain warranty service in the United States
or Canada, you must first call our
Customer Support Center at 1-800-506-5746 or 1-877-252-6873, during
the hours listed in the box below.
The determination of service will be made by AVC Customer Support.
PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION.
New or remanufactured
replacements for defective parts or products will be used for repairs by AVC at its designated Service Center for one
year from the effective warranty date. Such replacement parts or products are warranted for an additional one
year from the date of repair or replacement. The Customer will be required to ship the unit to the Service Center
indicated at the time Customer Support is contacted to make the necessary repairs. The customer is responsible
for all transportation charges to the service facility.
Packaging and Shipping Instruction
When you send the product to the
AVC
service facility you must use the original carton box and packing material
or an equivalent as designated by
AVC
.
LIMITED WARRANTY
Your Responsibility
(1) You must retain the original sale receipt to provide proof of purchase.
(2) These warranties are effective only if the product is purchased and operated in the United States or Canada.
(3) Warranties extend only to defects in material or workmanship, and do not extend to any product or parts
which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper
operation or maintenance, or use in violation of instructions provided with the product, or to product which
has been altered or modified without authorization of
AVC
, or to products or parts thereof which have had
the serial number removed or changed.
Out of Warranty
In the event your product requires repair after the limited warranty period has expired, please
contact our Customer Support Center at
1-800-506-5746, 1-877-252-6873 or www.RCAav.com
Hours: Monday–Thursday: 9am–7pm, Friday: 9am–5pm, Saturday: 9am–NOON Eastern
time.
Important: You are responsible for any transportation, shipping or insurance relative to the return
of product to our Product Returns Center.
All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular
purpose, are expressly limited to the duration of the limited warranties set forth above. With the exception of
any warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other
warranties, guarantees, agreements and similar obligations of manufacturer or seller with respect to the repair or
replacement of any parts. In no event shall
AVC
be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these
warranties in any manner whatsoever. The time within action must be commenced to enforce any obligation of
AVC
arising under the warranty or under any statute, or law of the United States or Canada or any state thereof, is
hereby limited to one year from the date of purchase. This limitation does not apply to implied warranties arising
under state law.
This warranty gives you specific legal rights and you may also have other rights, which may vary, from state to state.
Some states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the
exclusion or limitation of incidental or consequential damages, so the above provisions may not apply to you.For
more information on other products and services, please visit our web site at
www.RCAav.com
Important:
Also keep your “Bill of Sale” as proof of purchase.
Model no. ................................................................Product name ........................................................................
Type of set ...............................................................................................................................................................
Serial no. .................................................................Invoice no. .............................................................................
Date purchased .......................................................Dealer name ..........................................................................
FOR SERVICE AND REPAIR, PLEASE VISIT
www.RCAav.com
SYMPTOM
CAUSE (AND REMEDY)
• Ensure the car power adapter or AC power adapter is connected.
• Make sure that the unit is turned on.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the battery in the remote with new one.
• Make sure plastic sheet has been removed from battery section.
• The volume control is located on the side of the unit - please try adjusting
this.
• Make sure that you select ON mode.
• Make sure the unit is not paused. Press the PLAY button.
• Make sure the unit is not in fast-forward or fast-reverse mode. Press the
PLAY button.
• Make sure the AUDIO/VIDEO input/output connections are correct.
• The DTS DVD cannot be decoded to have speaker output.
• The unit has overheated. Shut it off for 30 minutes to allow it to cool down.
• The region number of the disc doesn't match the region number of this unit.
• The DVD is dirty. Gently clean the disc.
• The disc is scratched.
• Adjust the LCD's brightness and contrast using the VIDEO MODE button on the
remote control.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with
alcohol.
• Clean the disc.
• There is no disc inside the unit ("No Disc" appears on the screen).
• Insert the disc correctly with the graphics facing up.
• Clean the disc.
• A non-NTSC disc has been inserted, or the disc region number does not match
the region number of the unit.
• Condensation may have formed inside the unit due to a sudden change in
temperature. Wait about an hour for it to clear and try again.
No power.
The remote control
does not function.
Very little or no sound
is coming from a DVD.
No picture.
The picture is not
clear.
Loud hum or noise is
heard.
The disc does not play.
Specifications and external appearance are subject to change without notice.
Troubleshooting Guide
