Chapter 4
Additional Information
24
Graphics are for representation only. Your unit may differ slightly.
Troubleshooting
You can correct most problems you have with your product by consulting the Troubleshooting list that
follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your
home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about
this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/
customersupport.
No power
• Make sure the plug on the battery cable or AC power adapter is pushed firmly into the DC IN
jack on the unit.
• Check the AC power plug on the power adapter; it too should be pushed in firmly.
• Try connecting another component to the outlet to see if the outlet is working. If not, check
the corresponding fuse or circuit breaker in your house’s fuse box.
• If using the battery, make sure the battery is fully charged.
The remote control does not work
• The screen must be opened in order for the remote control to operate the player.
• Remember to point the remote control at the front of your player (towards the infrared
sensor).
• The operating range of the infrared remote control is 3 or 4 meters (approximately 9 to 12
feet). This distance becomes less as the batteries wear out. This is a handy way of checking the
battery state.
• Pay attention to any objects that might be between the remote control and your player. They
can obstruct the sensor, causing the player to malfunction.
• Maybe the batteries in the remote are weak, dead, or installed incorrectly. Replace the batteries
and make sure the polarity of the terminals (+ and -) is correct.
• Disconnect the DC IN plug from your player for a few seconds then plug it back.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the disc tray. This portable DVD player only plays DVD
video discs, Video CDs, audio CDs, SVCDs, mp3s and WMAs.
• Both the player and disc are coded by region. If the regional codes don’t match, the disc can’t
be played. This portable DVD player is
Region No.
1
.
• Make sure the Key Lock feature is turned off, see page 10.
Picture Problems
• If your player is connected to a TV, make sure the video input channel is selected on the TV to
view the video. See your TV’s manual for more information.
• Check that all the various plugs are completely plugged in.
• If the picture is distorted, the disc might be damaged. Try another disc.
• During forward and reverse scanning, it is normal to see some picture distortion.
• Make sure you have selected the correct
TV Display
option (see page 20).
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Book 1.indb 24
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