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Raz Emergency Service

The RAZ Emergency Service is an

alternative emergency service to 911.

It is designed to assist those users

who, as a result of their Alzheimer’s or

dementia, imagine emergencies and/

or call 911 repetitively. To initiate an

emergency call simply press and hold

the red button labeled “Emergency.” Calls

will be answered by a private emergency

dispatch agent who will know that the

caller suffers from memory loss and

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Содержание Memory

Страница 1: ...RAZ Memory Cell Phone User Guide Please retain the User Guide for future reference The User Guide is available on our website at www razmobility com support memorycellphone ...

Страница 2: ... or Off 7 The RAZ Memory Cell Phone Environment 8 Volume 9 Speaker 9 Making and Answering Calls 10 Voicemail 11 Calling 911 11 Raz Emergency Service 12 Accessing Your Account in the Online Portal 14 Managing Contacts 15 Phone Location 16 Limiting Incoming Calls to Contacts 16 Background Color 17 Additional Information 18 Customer Support 18 Notes 19 ...

Страница 3: ...they are at home or away from home It consists of one primary screen and one screen only The screen includes 3 elements 1 The pictures and names of up to six contacts 2 A button to call 911 or a button to call the RAZ Emergency Service more on this Service below 3 The time and battery power Up to six contacts are displayed as pictures with names underneath A single press of a picture will initiate...

Страница 4: ... easily manage Contacts and associated phone numbers and photos via a simple online portal The portal also offers GPS tracking and location information The phone is always locked to the home screen that shows the Contacts Users cannotexitthehomescreenandget lost in the normal smartphone environment Items Supplied with the RAZ Memory Cell Phone RAZ Memory Cell Phone Wall Charger Micro USB cable Ear...

Страница 5: ...ireless Consumer Cellular Red Pocket Mobile Straight Talk and Metro by T Mobile It does not work on the Verizon or Sprint networks unless you purchased the version of the RAZ Memory Cell Phone that is specifically designed to work on those networks After you register for wireless service you must insert the SIM card into the Phone Follow these steps Make sure your phone is off Locate the small hol...

Страница 6: ...he SIM tray When inserting the tool into the hole do not push too hard Place the SIM Card nano SIM properly on the tray The chip side of the SIM card should be facing down Carefully push the tray back in Never place the SIM card into the phone by itself Turn on the phone 6 ...

Страница 7: ...ing port at the bottom of the phone and insert the charger into an outlet It takes approximately two hours to fully charge a battery To turn on your phone long press the power key If you wish to turn it off long press the power key and select Power Off Do not long press the Power Off button This will cause the phone to go into Safe mode and exit the RAZ Memory Cell Phone environment 7 ...

Страница 8: ...t try to use your phone without an active SIM card installed If you do you may receive an error message and your phone may exit the RAZ Memory Cell Phone environment The RAZ Memory Cell Phone has one primary screen which displays up to six contacts The only instances in which the user leaves the primary screen is when he or she places a call or receives a call When the calls are over the phone wil...

Страница 9: ...environment and enter Safe mode press the power button and tap Restart After it restarts select the RAZ app as the Home app and tap Always This will bring you back to the RAZ Memory Cell Phone environment Volume The volume rocker is disabled volume is always set to maximum Speaker To make all calls automatically go to speaker turn on the toggle under Speaker in the online portal 9 ...

Страница 10: ...e phone If you do you may generate an error and exit the RAZ Memory Cell Phone environment To place a call simply press and hold the picture of the person you want to call Once the call is initiated you will see a screen with a hang up button Press and hold the hang up button if you wish to hang up ...

Страница 11: ...ld Voicemail Consistent with its philosophy of keeping the phone as simple as possible the RAZ Memory Cell Phone does not allow the user to access voicemail Calling 911 To dial 911 simply press and hold the dedicated button labeled Emergency 911 You will then see a screen that asks you to confirm that you want to dial 911 Press Yes and the 911 call will be initiated 11 ...

Страница 12: ...those users who as a result of their Alzheimer s or dementia imagine emergencies and or call 911 repetitively To initiate an emergency call simply press and hold the red button labeled Emergency Calls will be answered by a private emergency dispatch agent who will know that the caller suffers from memory loss and 12 ...

Страница 13: ...Emergency Service The caregiver can enter the user s medical information under Medical Condition s This information is provided to the emergency dispatcher during a call Turn on the toggle under Text message notification to send text messages to up to three 3 contacts And add the text message recipient information under Contacts who will receive text messages when the user initiates an Emergency c...

Страница 14: ...d can be changed The link to the online portal is https memorycellphone razmobility com The online portal will allow you to do the following Manage contacts including assigning contact icons and uploading contact pictures Check the location of the phone Limit incoming calls to contacts Select whether you want the background of the phone to be white or black Dark theme or Light theme If possible we...

Страница 15: ...aging Contacts You can add up to six contacts in the portal You will see six circles each representing a contact To add delete or edit a contact tap the symbol You can edit first name last name phone number and the picture To add a picture tap the Upload button 15 ...

Страница 16: ...es If the phone has not moved in approximately the last 45 minutes you will see one pin If the phone is moving you will see two or three pins with each pin representing a location of the phone If you click on a pin you will see the address and a time stamp indicating the time that the phone was at that location Limiting Incoming Calls to Contacts To limit incoming calls to individuals in the user ...

Страница 17: ...his option will prevent the user from receiving calls from anyone other than his or her contacts in the portal Background Color The background of the primary screen of the phone can be set to either white or back 17 ...

Страница 18: ...formation regarding your RAZ Memory Cell Phone including videos and FAQs can be obtained here www razmobility com support memorycellphone Customer Support Phone 1 800 729 0083 Web chat www razmobility com Email support razmobility com 18 ...

Страница 19: ...Notes ...

Страница 20: ...RAZ Memory Cell Phone User Guide 2020_08_GSM ...

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