SNV-12 Operations Manual
3-1
3
Installation
3.1
General
This section provides the instructions for unpacking, inspection, installation and set-up. Also
included are directions for reshipment of damaged parts or equipment. See Section 8.2 for a
list of features supported in various software versions, beginning with revision 2.50.
3.2
Unpacking and Inspection
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of
damage, do not attempt to use the equipment. Contact the carrier and file a shipment damage
claim. A full report of the damage should also be reported to the Customer Service
Department. The following information should be included in the report:
Order Number
Equipment Model and Serial Numbers
Shipping Agency
Date(s) of Shipment
The Customer Service Department can be reached by phone at (919) 790-1011 (enter “0”
for the operator and request technical assistance), by fax at (919) 790-1456. Upon receipt
of this information, we will arrange for repair or replacement of the equipment.
3.3
Reshipment of Equipment
If it is necessary to return the equipment to the manufacturer, a Returned Material
Authorization (RMA) number must first be obtained from Raytheon. This number must be
noted on the outside of the packing carton and on all accompanying documents. When packing
the unit for reshipment, it is best to use the original packaging for the unit; if this is not
possible, special attention should be given to providing adequate packing material around
connectors and other protrusions, such as front panel controls. Rigid cardboard should be
placed at the corners of the unit to protect against corner damage during shipment. Failure to
protect the front panel corners is the most common type of shipping damage experienced on
returned equipment.
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