Service Manual Rayjet
FAQ’s
11.3 Problems with the Software
Problem description:
Possible reason:
Solution:
0
After installation it
is not possible to
send jobs to Job
control
Ò
spool settings don’t match
Ò
Wrong settings in the properties of
the printer driver
¬
link the spool directory in Job
control to the spool folder in
the explorer
¬
select local port: [Directory of
Trotec Printerdriver], and print
directly to the printer
(XP, Vista, Windows7)
0
the installation is
terminated
Ò
incorrect serial number specified
¬
please check the serial number in
the directory INIfiles on the CD
¬
only here mentioned numbers will
be accepted
¬
0
missing material
parameters
Ò
on installation „Custom“ and/or
wattage was not selected
¬
repeat the installation, install type
custom
¬
make sure that the box that
represents the correct wattage
is checked
0
multiple positioning
of jobs is not
possible
Ò
selected job is already on the plate
¬
select the job in the job queue
¬
click on
0
when clicking on
start error
messages occur
Ò
damaged trlog.vol file
Ò
crowded Spool directory
¬
delete trlog.vol
¬
empty spool directory
0
missing objects
Ò
RGB parameters don’t match
object line thickness invalid
Ò
Required color is skipped
¬
disable color calibration
load Trotec color palette from
installation CD
change line thickness to
0.001mm
¬
change color to cut or engrave
0
Firmware update
doesn’t work
Ò
no cable connection
Ò
main CPU lost FRAM Parameters
Ò
damaged CPU board
Ò
“Version” for any motor CPU is “0” in
Settings-Information
¬
use cable like specified
¬
refresh FRAM
¬
change CPU board
¬
change motor CPU
0
Unable to position
job in the center
of a marker
Ò
marker too close to page border
¬
reposition the marker, resize the
job
0
Not possible to
open JobControl
or print to
JobControl
Ò
Bad material file
(e.g. TR_CO2_Material.dat)
¬
Update material file or reinstall
JobControl
07/09/2010
Trotec Produktions- und Vertriebs GmbH
_Linzer Strasse 156, A-4600 Wels, Austria, Technical Support
47 / 53
tel_+43 (0)7242 239-7000, fax_+43 (0)7242 239-7380, mailto:
www.rayjetlaser.com