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Parts and Labor.
Rattan may provide both parts and labor, but may direct
that you replace certain readily installable parts yourself,
as described below. In most cases, we do not require you
send the defective parts back to us. If applicable law
requires Rattan to return a replaced item to you, you
agree to pay Rattan the retail cost of the replacement item
and shipping.
Do-It-Yourself (DIY) Parts Service.
DIY Parts Service allows you to service your own
product. If Rattan determines that DIY Parts Service is
available to you, Rattan will ship to you a replacement
part for your product. The replacement part will be
accompanied by instructions on installation and any
requirements for the return of the replaced part. Rattan
reserves the right to decide if the labor costs relating to
DIY Parts Service will be covered or not.
For any repair outside the Warranty.
Even if your problems are not covered by the Warranty,
you can purchase the replacement parts from us. As the
manufacturer, we offer competitive prices for the parts of
our bikes. To purchase replacement parts from us, please
contact us at [email protected] for further
information.
