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8.16 HOW TO MAKE EXTENSION STATUS CHANGES
For those who have the 3CX app on another device, any time a call comes into an extension all
devices connected to the extension will ring. To determine when an extension will ring, change the
extension’s status via the Webclient or the 3CX app.
8.16.1 USING THE DASHBOARD TO MAKE STATUS CHANGES
•
Under the
Settings
tab, select the
Call Forwarding
tab, there are five status types for the
extension: Available, Away, Do Not Disturb, Lunch, and Business Trip.
o
Lunch and Business Trip are customizable and may be different if it has been changed.
•
Within each status type, you can personalize an incoming call flow. The default for each type to
is send an incoming call to voicemail.
•
To personalize, select the desired status from the middle navigation column and select or insert
the information.
•
For example: Away Status
