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Troubleshooting
R&S
®
NRP18S-xx
154
User Manual 1178.3686.02 ─ 05
Firmware update was interrupted
If, for example, a power cut happened during the firmware update, problems can occur.
1. Perform the firmware update again. Sometimes, a further update fixes the prob-
lems.
2. If the power sensor is not accessible any more, contact the service.
Firmware update was aborted
If there is not enough free storage space, the firmware update is aborted. An error
message is displayed, and the status LED of the power sensor starts flashing red.
1. Perform a sanitization procedure, as described in the instrument security proce-
dures. This document is available on the product page, see
on page 5, or the CD-ROM delivered with the power sensor.
2. Perform the firmware update again.
11.4
Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde
&
Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
&
Schwarz products.
Contact information
Contact our customer support center at
, or follow this
QR code:
Figure 11-1: QR code to the Rohde
&
Schwarz support page
Contacting Customer Support