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7.
Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services.
8.
Can I access every App and service while driving?
No, some applications and services are not avail-
able while driving. For your own safety, it is not pos-
sible to use some of the touchscreen features while
the vehicle is in motion (e.g. key pad).
9.
What happens when my subscription comes up for
renewal?
If you have added a credit card to your
account information, your subscription will be auto-
matically renewed for a term length in accordance
with the service plan that you have selected at the
then current subscription rate and on every renewal
date thereafter, unless you cancel your subscription
by calling SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you that
your subscription is ending soon.
10.
How do I manage my SiriusXM Guardian™ notifi-
cation preferences?
Contact SiriusXM Guardian™
Customer Care, or go to your Owner’s Site and then
update your preferences on the SiriusXM Guard-
ian™ customer web portal.
11.
How do I purchase a subscription?
Contact
SiriusXM Guardian™ Customer Care by pushing the
ASSIST button on your rearview mirror or overhead
console.
12.
How do I update my credit card information?
Login to your Owner’s Site, and select Edit Profile,
then select SiriusXM Guardian™ Payment Account.
13.
How do I find out how much longer I have on my
subscription?
Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and choose a
subscription to view its expiration date. When your
subscription is about to expire, you will receive an
email or letter of notification.
14.
Can I get a refund if I have not used the entire
subscription?
Prorated refunds are provided from
the date of cancellation for annual plans or longer.
Please see the Uconnect and SiriusXM Guardian™
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15.
Can I cancel a subscription before it expires?
Yes.
If you have an annual subscription, your subscrip-
tion will be canceled the day you cancel. If you
have a monthly subscription, your subscription will
be canceled on the last day of the month in which
you choose to cancel.
16.
What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner, you’ll
want to remove your account information. This pro-
cess removes all personal information, returns the
Uconnect system to its original factory settings,
removes all SiriusXM Guardian™ connected ser-
vices and account information. To remove your
account information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17.
What if I forgot to remove my account information
before I returned my lease vehicle or sold it?
Con-
tact SiriusXM Guardian™ Customer Care.
18.
What will happen if an operable LTE (voice/data),
4G (data), or 5G (data) network connection com-
patible with my device is temporarily unavailable?
The SOS Call and ASSIST buttons will NOT function
if you are not connected to an operable LTE (voice/
data) or 4G (data), 5G (data) network. Services
that required your smartphone only direct calls to
Roadside Assistance Call may be functioning if you
have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehi-
cle’s health and performance, your vehicle’s location,
your utilization of the features in your vehicle, and other
data. The collection, use and sharing of this information
is required to provide the SiriusXM Guardian™ con-
nected services and is further described by the
Uconnect Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/privacy.html
(US Residents) or www.driveuconnect.ca (Canadian
Residents). This information may be collected by
SiriusXM® Connected Vehicle Services Inc. and shared
with FCA US LLC for the purposes stated in the
Uconnect Privacy Policy. Vehicle health and diagnostic
information including location data may be used by
Uconnect to provide a Vehicle Health Report to you.
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