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6. How to Get Warranty Service

6.1 Where to Take Your Truck

A. In the United States (We Include U.S.

Possessions and Territories as Part of the
United States for Warranty Purposes):

Warranty service must be done by an authorized
Chrysler, Dodge, Jeep or Ram dealer. We strongly
recommend that you take your truck to your Selling
Dealer. They know you and your truck best, and are most
concerned that you get prompt and high quality service.
If you move within the United States, warranty service
may be requested from any authorized Chrysler, Dodge,
Jeep or Ram dealer.

B. In Canada and Mexico:

If you are traveling temporarily in Canada or Mexico,
and your truck remains registered in the United States,
your Chrysler warranty still applies. Service may be
requested at any authorized Chrysler, Dodge, Jeep or
Ram dealership.

C. In a Foreign Country Outside of North

America:

If you are traveling temporarily outside of North
America, and your truck remains registered in the United
States:

•

You should take your truck to an authorized Chrysler,
Dodge, Jeep or Ram dealer. They should give you the
same warranty service you receive in the United
States.

HOW TO GET WARRANTY SERVICE

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Содержание 2013 1500 Tradesman REG

Страница 1: ...Ram Truck 1500 2500 3500 DIESEL WA R R A N T Y I N F O R M AT I O N 2 0 1 3 ...

Страница 2: ...T This booklet contains Chrysler Group LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this booklet ...

Страница 3: ...c Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Cummins Diesel Engine Components Limited Warranty Powertrain Limited Warranty Federal Emission Warranty Heavy Duty And Diesel Specified Components Noise Emission Warranty Heavy Duty 2012 Chrysler Group LLC WARRANTY COVERAGE AT A GLANCE 1 ...

Страница 4: ...n the State of Kansas only 12 3 What s Not Covered 13 3 1 Modifications Not Covered 13 3 2 Environmental Factors Not Covered 14 3 3 Maintenance Costs Not Covered 15 3 4 Racing Not Covered 15 3 5 Certain Kinds of Corrosion Not Covered 15 3 6 Other Exclusions 16 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered 17 3 8 Restricted Warranty 17 4 Other Terms of Your Warranties 18 4 1 Exchanged P...

Страница 5: ...Take Your Truck 24 6 2 How To Get Roadside Assistance Service U S or Canada Only 26 6 3 Emergency Warranty Repairs 28 6 4 Getting Service Under the Federal Emission Warranties 29 7 How to Deal with Warranty Problems 30 7 1 Steps to Take 30 7 2 Helpful Addresses and Telephone Numbers 33 8 Optional Service Contract 35 9 Maintenance 36 9 1 General Information 36 9 2 Where To Go For Maintenance 36 TAB...

Страница 6: ...em to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do not allow limitations on how long an implied warranty lasts so the above limitations may not apply to you 1 1 Incidental and Consequential Damages Not Covered Your warranties don t cover any incident...

Страница 7: ...ay nothing for these repairs These warranty repairs or adjustments includ ing all parts and labor connected with them will be made by your dealer at no charge using new or remanu factured parts C Items Covered by Other Warranties The following are covered by separate warranties offered by their makers They are not covered by the Basic Limited Warranty tires Unwired headphones or items added or cha...

Страница 8: ...Canada E When It Begins The Basic Limited Warranty begins on either of the following dates whichever is earlier the date you take delivery of the truck or the date when the truck was first put into service for example as a dealer demo or as a Chrysler company truck F When It Ends The Basic Limited Warranty lasts for 36 months from the date it begins or for 36 000 miles on the odometer whichever oc...

Страница 9: ... EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW THERE IS NO WARRANTY COVERAGE ON THIS TRUCK IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER THAN THE UNITED STATES This policy does not apply to trucks that have re ceived authorization for export from Chrysler Dealers may not give authorization for export You should con sult an authorized dealer to determine this truck s war ranty coverage if you have ...

Страница 10: ... fuel injection pump injectors gaskets and seals for listed components intake and exhaust manifold oil pan oil pump timing gear drive and or chains and cover turbocharger housing and internal parts valve covers water pump and housing C How Long It Lasts The Cummins Diesel Engine Limited Warranty lasts for up to 5 years or 100 000 miles on the odometer whichever occurs first calculated from the sta...

Страница 11: ... repair or replace any sheet metal panels that get holes from rust or other corrosion If a hole occurs because of something other than corrosion this warranty does not apply Cosmetic or surface corrosion result ing for example from stone chips or scratches in the paint is not covered For more details on what isn t covered by this warranty see 3 5 C How Long It Lasts The Corrosion Warranty starts w...

Страница 12: ...00 000 miles on the odometer whichever occurs first calculated from the start date of the Basic Limited Warranty as set forth in Section 2 1 E D Towing Costs Are Covered The Powertrain Limited Warranty covers the cost of towing your vehicle to the nearest authorized Chrysler Dodge Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed If you choose to go to another d...

Страница 13: ... drive shaft center bearings universal joints and yokes seals and gaskets for listed components only Four Wheel Drive 4X4 transfer case and all internal parts transfer case control module and shift mode motor assembly axle housing and all internal parts axle shafts axle shaft bearings drive shafts assemblies front and rear drive shaft center bearings universal joints and yokes disconnect housing a...

Страница 14: ... in the State of Kansas seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years regardless of mileage This warranty does not cover replacement of seatbelts and related components required as the result of collision WHAT S COVERED UNDER CHRYSLER GROUP LLC S WARRANTIES 12 ...

Страница 15: ...our truck Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non Chrysler parts components equipment materials or additives Performance or racing parts are considered to be non Chrysler parts Repairs or adjustments caused by their use are not covered under your warranties Examples of the types of alterations not covered ar...

Страница 16: ...3 2 Environmental Factors Not Covered Your warranties don t cover damage caused by environ mental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid rain and road hazards Nor do your warranties cover damage caused by hailstorms windstorms torna does sandstorms lightning floods and earthquakes Your warranties do not cover conditions resulting from...

Страница 17: ...e lubrication engine tune ups replacing filters coolant spark plugs bulbs or fuses unless those costs result from a covered repair cleaning and polishing and replacing worn wiper blades worn brake pads and linings or clutch linings 3 4 Racing Not Covered Your warranties don t cover the costs of repairing damage or conditions caused by racing nor do they cover the repair of any defects that are fou...

Страница 18: ...sed by any of the following fire or accident abuse or negligence misuse for example driving over curbs or over loading tampering with the emission systems or with a part that could affect the emission systems use of used parts even if they were originally sup plied by Chrysler however authorized Chrysler MOPAR remanufactured parts are covered windshield or rear window damage from external objects ...

Страница 19: ...me similar word Chrysler will deny warranty coverage without notice if it learns that a truck is ineligible for coverage for any of these reasons 3 8 Restricted Warranty Your warranties can also be restricted by Chrysler Chrysler may restrict the warranty on your truck if the truck is not properly maintained or if the truck is abused or neglected and the abuse or neglect interferes with the proper...

Страница 20: ...change parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be serviced in this way are engine assemblies transmission assemblies instrument cluster assemblies radios tape CD and DVD players speedometers and powertrain control modules To help control suspected ozone depleting agents the EPA requires the capture purific...

Страница 21: ...amage is usually detected and corrected at the factory In addition dealers must inspect each truck before delivery They repair any defects or damage detected before the truck is delivered to you 4 3 Production Changes Changes may be made in trucks sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on trucks previously built or sold OTH...

Страница 22: ...ntrols charge air cooler and associated plumbing coolant temperature sensor DEF system includes tank sensors valves pump doser control module and heater engine speed position sensor and cam position sensor exhaust system includes catalysts and sensors electronic fuel injection system including injector exhaust manifold exhaust gas recirculation valve and control system includes EGR cooler exhaust ...

Страница 23: ...y covers that part for a period of 8 years or 80 000 miles whichever occurs first calculated from the start date of the Basic Limited Warranty as set forth in Section 2 1 E The covered parts are all catalysts powertrain control module transmission control module 5 2 Noise Emission Warranty Heavy Duty Truck A Description of Coverage Chrysler Group LLC Chrysler warrants that this vehicle as manufact...

Страница 24: ...to exceed Federal standards are covered by this warranty for the life of the vehicle B Products Warranted All vehicles built over 10 000 lbs Gross Vehicle Weight Rating and manufactured for sale and use in the United States are required to comply with the Federal Govern ment s Exterior Noise Regulations These vehicles can be identified by the Noise Emission Control Label located in the operator s ...

Страница 25: ...it is in use or the use of the vehicle after such device or element of design has been removed or rendered inoperative by any person Among those acts presumed to constitute tampering are the acts listed below AIR CLEANER removal of the air cleaner removal of the air cleaner filter element from the air cleaner housing or removal of the air ducting EXHAUST SYSTEM removal or rendering inoperative exh...

Страница 26: ...service may be requested from any authorized Chrysler Dodge Jeep or Ram dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your truck remains registered in the United States your Chrysler warranty still applies Service may be requested at any authorized Chrysler Dodge Jeep or Ram dealership C In a Foreign Country Outside of North America If you are traveling tem...

Страница 27: ...nited States D If You Move If you move to another country be sure to contact the Chrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move Vehicle importation rules vary considerably from country to country You may be required to present documentation of your move to Chrysler in order to continue your warranty coverage You may also be req...

Страница 28: ...our location including the telephone number from which you are calling Briefly describe the nature of the problem and answer a few simple questions You will be given the name of the service provider and an estimated time of arrival If you feel you are in an unsafe situation please let us know With your con sent we will contact local police or safety authorities C Covered Services Flat Tire Service...

Страница 29: ... not cover the cost of replacement keys Towing Service Our towing service gives you peace of mind and confi dence If your vehicle becomes disabled as a result of a mechanical breakdown Roadside Assistance will dis patch towing service to transport your vehicle to the closest authorized Chrysler Dodge Jeep or Ram dealer If you choose to go to another dealership you will be responsible for the cost ...

Страница 30: ...ating to reimbursement are final Correspondence should be mailed to Chrysler Towing Assistance P O Box 9145 Medford MA 02155 Attention Claims Department 6 3 Emergency Warranty Repairs If you have an emergency and have to get a warranty repair made by someone other than an authorized Chrysler Dodge Jeep or Ram dealer follow the reim bursement procedure in 6 1 C HOW TO GET WARRANTY SERVICE 28 ...

Страница 31: ...coverage follow the steps described in 7 1 Chrysler will reply to you in writing within 30 days after receiving your complaint or within the time limit required by local or state law If the owner is not notified within 30 days that a warranty claim is denied the manufacturer must repair the truck free of charge If you want more information about getting service under the Federal Emission Warranty ...

Страница 32: ...neral manager of the dealership Step 2 If your dealership still can t resolve the problem contact the Chrysler Customer Assistance Center You ll find the address in section 7 2 B What Chrysler Will Do Once you have followed the two steps described in 7 1 A a Chrysler representative at Chrysler headquar ters will review your situation If it s something that Chrysler can help you with Chrysler will ...

Страница 33: ...pute settle ment organization and may be contacted in writing at the following address National Center for Dispute Settlement Chrysler Group LLC Customer Arbitration Process P O Box 727 Mt Clemens MI 48046 The CAP reviews only vehicle disputes involving Chrysler Group LLC Chrysler Limited Warranty or a Chrysler Mopar Part Limited Warranty The CAP does not review disputes involving the sale of a ne...

Страница 34: ...losed There is no requirement for you to participate in this settlement process If you requested an oral hearing a decision maker will contact you to arrange a convenient time and place for a hearing Usually this will be at a dealer ship near you If you request a documents only review an NCDS panel will review and decide your case Neither you the dealer nor Chrysler need be present NCDS will send ...

Страница 35: ... that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws In all other states we ask that you give us written notice of any service difficulty Send your written notice to the Chrysler Customer Assistance Center at the address in 7 2 7 2 Helpful Addresses and Telephone Numbers Here are the addresses and telepho...

Страница 36: ... Jeep and Ram vehicles at 1240 Prolongacion Paseo de la Reforma Av Santa Fe C P 05109 Deleg Cuajimalpa Mexico Phone in Mexico 015 5081 7568 Phone outside Mexico 800 505 1300 In Puerto Rico and U S Virgin Islands Customer Service Chrysler Group International Services LLC Box 191857 San Juan Puerto Rico 00919 1857 Phone 787 782 5757 Fax 787 782 3345 HOW TO DEAL WITH WARRANTY PROBLEMS 34 ...

Страница 37: ... costs when these warran ties don t apply They compliment but don t replace the warranty coverages outlined in this booklet Several plans are available covering various time and mileage periods and various sets of components Service con tracts aren t available if you live in a U S possession or territory Ask your dealer for details OPTIONAL SERVICE CONTRACT 35 ...

Страница 38: ...red in your Maintenance Log or by keeping receipts or other documentation of work you ve had done on your truck in your Maintenance Log 9 2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your truck for all maintenance service both during and after the warranty periods Although you can get warranty service from any dealer who sells your particular...

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Страница 43: ... in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details here Zip Code Mileage at Delivery Code State Second Owner s Name Street Address City and State Zip Code Date of Second Purchase Mileage at Purchase Third Owner s Name Street Address City and State Zip Code Date of Third Purchase Mileage at Purchase...

Страница 44: ...Chrysler Group LLC 13D241D 026 AA First Edition Printed in U S A ...

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