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MULTIMEDIA
C
ONNECTED
S
ERVICES
SOS FAQ
S
1. What happens if I accidentally push the SOS
Call button on the mirror? You have 10 seconds
after pushing the SOS Call button to cancel the
call. To cancel the call, either push the SOS Call
button again, or press the Cancel button on the
in-vehicle touchscreen.
2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You can
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
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ONNECTED
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ERVICES
R
EMOTE
D
OOR
L
OCK
/U
NLOCK
FAQ
S
1. How long does it take to unlock or lock the
door? Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.
2. Which is faster, my key fob or the Uconnect
App? Your key fob will lock/unlock the door
more quickly, however its range is limited and
your Uconnect App comes in handy for these
and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Uconnect App. Asking for
your username, password and SiriusXM
Guardian™ Security PIN are required for the
activation of Remote services through your
mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Uconnect
App? The Uconnect App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these
devices allow us to remotely command your
vehicle. Other operating systems may be
supported in the future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data) or 3G, 4G (data), or
5G (data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
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ONNECTED
S
ERVICES
R
OADSIDE
A
SSISTANCE
FAQ
S
1. What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
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ONNECTED
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ERVICES
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END
& G
O
FAQ
S
1. How long does it take to send the route and
destination to my vehicle? Depending on
various conditions, it can take up to three
minutes for the request to get through to your
vehicle.
2. Can I cancel a route I sent to my vehicle? Yes,
once you enter your vehicle, and start the
engine, the pop-up message stating that you
have a new route will appear. There is an exit
button on the pop-up that will cancel the route
if selected.
3. Can I select a different route than the most
recent one I sent to my vehicle? Yes, once you