Ralco R 221 ACS DHHS Series, Инструкция по эксплуатации

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MTR 221 ACS - MTR 221 ACS DHHS
MANUALE ISTRUZIONI / INSTRUCTION MANUAL
G
ENERAL
232
Model R 221 ACS - R 221 ACS DHHS
MTR 221
ACS
-
MTR
2
21
A
C
S DHH
S -
Gen
er
al
GENERAL
W
ARRANTY
This product has been manufactured and tested to the highest quality standards by Ralco, srl.
Ralco undertakes to replace and repair any collimator during a period of 24 months for
mechanical and 12 months for electrical parts (motors, potentiometers, electrical boards,
lasers) from the date of invoice (shipment date from Ralco).
The warranty applies provided the product has been handled properly in accordance with its
operating instructions and its intended use.
Warranty covers cost of all components and labor involved,
unless :
• Product documents have been altered in any way or made illegible;
• The model or production number on the product has been altered, deleted, removed or
made illegible;
• Repairs or product modifications and alterations have been performed by unauthorized and
unqualified persons;
• Unauthorized repairs and/or modifications have been performed;
• Damage caused by misuse or neglect, incorrect installation or accidental damage;
• Damage occurred during transit due to shipping company, or incorrect packing by cus-
tomer;
• Unoriginal spare parts and accessories have been used.
In-warranty spares will be available only upon return to Ralco, at the customer's expense, of
the parts considered to be faulty to allow Ralco to assess the cause of the fault.
Components Not Covered by this Warranty:
• Consumable items such as lamp bulbs, lexan panels and mirrors (if applicable);
• Cosmetic damage such as scratches;
• Any missing components when product arrives for repair.
R
EPAIRS
In the event the customer finds any Non Conformity in the product, please contact Ralco via e-
mail at the address: repairs@ralco.it (Ralco Repair Assistance).
To successfully resolve any Non Conformity, the following information must be provided:
• The model and serial number of the collimator found on the label;
• A detailed description of the problem (in Italian or English);
• Whether you want a repair, refurbishment, or model upgrade of the product.
Ralco and the customer will work together to resolve the problem by either providing
instructions, and/or field service or by sending replacement parts.
In the event the collimator needs to be repaired at Ralco, you will be provided with a RMA
(Return Merchandise Authorization) number as your consent to the return. If a product is
returned to Ralco without a RMA or without a description of the problem, the customer will incur
a €100 processing fee.
If the product is returned under warranty and no defect is found, the customer incurs the cost
of evaluation, testing and shipping.
The shipping of the unit is at the customer’s expense if the unit is out of warranty.
The warranty period resets only on replaced parts once repairs are completed (shipment date
from Ralco back to customer), see paragraph,
W
ARRANTY
.
Ralco reserves the right to decide if the product is to be repaired or substituted.