6
Service
G300 Gateway Appliance Site Planning Guide
Service
StorNext G300 Gateway
Appliance Warranty
The StorNext G300 gateway appliance’s warranty includes one year of Quantum’s
Bronze Support Plan. This includes next business day on-site response, 5x9 telephone
support, and on-line resources.
This warranty covers the StorNext G300 gateway Appliance and all drives, and includes
firmware downloads, telephone support, and Internet access to Quantum’s online
Customer Support web site.
The Quantum Customer Support web site features online service request processing,
Web-based event status tracking, and a comprehensive Knowledge Base. Quantum’s
Knowledge Base gives you 7x24 real-time electronic access to complete product and
support resources and the expertise of Quantum’s Global Services organization.
Service Package
Upgrades
Quantum’s Global Services organization is geared towards delivering the fastest possible
response and root cause resolution, helping you maximize your backup investments,
better manage processes, and make the best use of your resources. We ensure total
customer satisfaction by providing comprehensive, responsive services on a worldwide
basis.
A variety of support options are available to you via Quantum’s tiered hardware support
plans to meet a range of budget and availability requirements.
Quantum’s Support Plans include:
•
Next Business Day Gold –
(Next Business Day Onsite, 7x24 Phone Support)
•
Gold –
(7x24x4 Hr on-site, 7x24 phone support)
•
Customized
Platinum
offering
–
A Warranty extension of
Bronze
(5x9xNBD on-site,
5x9 phone support) is also an option for the second and third year of ownership.
Features of these plans include: 24-hour telephone support, on-site response, access to
strategic account management (available with select service packages), priority call
handling, strategically located spares parts, online resources, and software/firmware
upgrades.
For more information on these service plans, please visit
www.quantum.com
or contact
your Quantum Sales Representative.
Quantum service engineers are available around the world and are deployed to respond
to on-site service demands. In addition, spare part depots are strategically located
around the globe so that service technicians have access to the parts and equipment
necessary to maintain or repair your StorNext G300 gateway appliance.
