Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
55
2
By default, the ticket list is sorted by ticket ID in ascending order
with the oldest ticket at the top and the newest one at the bottom.
To change the sorting (for example, by state or severity), click the
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
Using the Tickets Command or the Tickets Button to Display
Ticket Lists
1
Make sure that you are viewing the physical library. From the
View
menu, click the name of the physical library.
2
Click
Tools
>
Tickets
or click the
Tickets
button on the toolbar. The
Tickets
dialog box appears.
The
Tickets
dialog box enables you to specify the kinds of tickets
that will appear in the ticket list. For example, you can do the
following:
• To display all tickets in the library, select
All
for state, severity,
and subsystem.
• To display all open tickets with a severity level 2 status for the
drives and control subsystems, select
Opened
for state,
2
for
severity, and
Drives
and
Control
for subsystem.
• To display all tickets that users have manually closed for the
robotics subsystem, select
Closed
for state,
All
for severity, and
Robotics
for subsystem.
Содержание Scalar i6000
Страница 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Страница 140: ...Chapter 2 Troubleshooting Your Library Accessing Online Help 122 Quantum Scalar i6000 User s Guide...
Страница 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Страница 290: ...Chapter 5 Advanced Reporting Viewing Cross Partition Media Moves 272 Quantum Scalar i6000 User s Guide...
Страница 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Страница 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Страница 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Страница 532: ...Chapter 14 Using the Command Line Interface Command Line Interface CLI Commands 514 Quantum Scalar i6000 User s Guide...
Страница 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Страница 706: ...Chapter 15 Maintaining Your Library Robot Tower and Power Rail Health Checks 688 Quantum Scalar i6000 User s Guide...
Страница 726: ...Chapter 16 Working With Cartridges and Barcodes Managing and Moving Media 708 Quantum Scalar i6000 User s Guide...
Страница 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...