Chapter 2: Troubleshooting Your Library
Working With Tickets
90
Quantum Scalar i6000 User’s Guide
2
Under
Specify Report Criteria
, click criteria options in the lists to
customize the content and appearance of the Tickets Report.
on page 86 summarizes the available report criteria options.
3
Under
Templates
, click
Save
.
4
Type a name for the template, and then click
OK
. The template
appears in the list under
Templates
.
5
To load the saved report criteria at a later time, click the template in
the list, and then click
View
to generate the report.
6
To close the
Report Criteria
dialog box, click
Cancel
.
Suppressing Tickets and
Ticket Notifications
By default, the library provides notifications whenever a problem occurs.
Notifications include:
• For Severity 1 issues, an e-mail is sent to Quantum Technical Support
(
). This is set up by default in the
Setup >
Notifications > System Setup
dialog box, Rules tab. See
on page 190 for more information.
• An e-mail is sent to individuals that you have set up in the
Setup >
Notifications > System Setup
dialog box, Rules tab. See
on page 190 for more information.
• A ticket is generated (see
more information).
You can suppress these notifications and ticket generation as follows:
1
Select
Setup > Notifications > Tickets Filter
.
2
The
Suppress Tickets Filter
dialog box appears. The displayed table
lists all tickets that have ever been issued for your library, plus all
tickets pertaining to Tape Alerts (indicated by the Tape Alert number
in the TA# column). Tape Alert tickets are listed even if they were
not issued for the library.
Note:
The list does not update dynamically. You can click the
Refresh button to update the list
Содержание Scalar i6000
Страница 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Страница 140: ...Chapter 2 Troubleshooting Your Library Accessing Online Help 122 Quantum Scalar i6000 User s Guide...
Страница 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Страница 290: ...Chapter 5 Advanced Reporting Viewing Cross Partition Media Moves 272 Quantum Scalar i6000 User s Guide...
Страница 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Страница 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Страница 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Страница 532: ...Chapter 14 Using the Command Line Interface Command Line Interface CLI Commands 514 Quantum Scalar i6000 User s Guide...
Страница 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Страница 706: ...Chapter 15 Maintaining Your Library Robot Tower and Power Rail Health Checks 688 Quantum Scalar i6000 User s Guide...
Страница 726: ...Chapter 16 Working With Cartridges and Barcodes Managing and Moving Media 708 Quantum Scalar i6000 User s Guide...
Страница 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...