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Quantum LTO-5 HH SAS Model C User’s Guide

Chapter 6

Troubleshooting

Procedure 1: Determining Firmware Level and
Capturing Drive Dump

Customers are responsible for updating Firmware. For optimum

performance, the customer must obtain the latest level of firmware for

the unit by downloading the firmware from the web site

www.quantum.com/serviceandsupport

The xTalk utility can be used to update the firmware level as well as to

capture a drive dump which may be requested by technical support to

aid in problem analysis.
For instructions about updating firmware from a server that uses an

Quantum tape device driver, download the xTalk User’s Guide from

www.quantum.com/serviceandsupport

Procedure 2: Inspecting a Cartridge for Damage

If the cartridge fails to load or unload properly, perform the following

steps:

Содержание LTO-5 HH SAS C

Страница 1: ...Technical Reference Manual Quantum LTO 5 HH SAS Model C User s Guide 6 68131 01 Rev A...

Страница 2: ...tum Corporation is prohibited by law and constitutes a punishable violation of the law TRADEMARK STATEMENT Quantum the Quantum logo DLT DLTtape the DLTtape logo SuperLoader Scalar StorNext and DXi are...

Страница 3: ...ming the Safety Inspection Procedure 3 Tape Drive AC Grounding Inspection 4 Class I Laser Product 5 Rack Safety 5 Power Cords 8 Product Recycling and Disposal 8 Battery Return Policy 9 End of Life EOL...

Страница 4: ...ns 19 Other specifications 19 Environmental specifications 20 Chapter 3 Installation 21 Avoiding Drive Damage 21 Installation Overview 22 Unpack the Drive 22 Verify the Shipment 23 Inspect the Power C...

Страница 5: ...e Drive Firmware from FUP Tape 47 Function Code 3 Create FUP Tape 48 Function Code 4 Force a Drive Dump 49 Function Code 5 Copy Drive Dump 49 Function Code 6 Run Host Interface Wrap Test 51 Function C...

Страница 6: ...ons 72 Perform a Thorough Inspection 73 Handle the Cartridge Carefully 74 Ensure Proper Packaging 75 Environmental and Shipping Specifications for Tape Cartridges 75 Disposing of Tape Cartridges 76 Ch...

Страница 7: ...on of the Single character Display It gives instruction on inserting and removing a tape cartridge describes methods of updating drive firmware and explains how to clean the tape drive It also lists d...

Страница 8: ...hazardous to people A lightning bolt symbol always accompanies a danger notice to represent a dangerous electrical condition A sample danger notice follows WARNING An electrical outlet that is not cor...

Страница 9: ...um ion battery To avoid possible explosion do not burn Exchange only with the Quantum approved part Recycle or discard the battery as instructed by local regulations Caution The system contains circui...

Страница 10: ...for proper fit It should be in place and secure 9 Check the product label on the tape drive to make sure that it matches the voltage at your outlet Tape Drive AC Grounding Inspection 1 Power off the d...

Страница 11: ...d for all rack mounted devices DANGER Always lower the leveling pads on the rack cabinet Always install stabilizer brackets on the rack cabinet To avoid hazardous conditions due to uneven mechanical l...

Страница 12: ...rating labels located on the equipment in the rack to determine the total power requirement of the supply circuit For sliding drawers Do not pull out or install any drawer or feature if the rack stab...

Страница 13: ...760 x 2032 mm 30 x 80 in Ensure that all devices shelves drawers doors and cables are secure Ensure that the four leveling pads are raised to their highest position Ensure that there is no stabilizer...

Страница 14: ...SA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts Fo...

Страница 15: ...l for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your loc...

Страница 16: ...oregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithi...

Страница 17: ...acity data storage device that is designed to back up and restore open systems applications It is the sixth generation in the Ultrium series of products and is available with a Serial Attached SCSI in...

Страница 18: ...of 1500 GB per cartridge 3000 GB at 2 1 compression Maximum native data transfer rate of up to 140 MB per second Burst data transfer rate of 600 MB per second 256 MB read and write cache Support for...

Страница 19: ...d button 2 Ready light green 3 Encryption light white 4 Fault light amber 5 Single Character Display SCD 6 SCD dot 7 Drive power button Rear Panel of the Drive Figure 4 Drive rear panel element descri...

Страница 20: ...as the host system processor disk data rate block size data compression ratio SAS bus capabilities and system or application software Cartridge Compatibility The LTO 5 uses the Quantum LTO Ultrium 150...

Страница 21: ...licensed Ultrium 5 drives In addition to using the Quantum LTO Ultrium Data Cartridge with up to 1500 GB capacity the drive also offers read write capability for certified LTO Ultrium tape cartridges...

Страница 22: ...hitch the condition that occurs when a tape stops reverses and restarts motion A back hitch is usually the result of a mismatch between the data rates of the server and the drive Ultrium Generation M...

Страница 23: ...to enable faster random access As an example a customer could capacity scale a data cartridge to 20 of its normal length which improves the average access time by almost a factor of 5 however it also...

Страница 24: ...e no configurable topologies thus no feature switches associated with SAS Physical Characteristics The drive contains a dual port SFF 8088 SAS connector Supported Operating Systems To determine the la...

Страница 25: ...al specifications Power specifications Other specifications Specification Measurement Width 213 mm 8 4 in Length 332 mm 13 1 in Height 58 mm 2 3 in Weight without a cartridge 4 3 kg 9 4 lbs Power Meas...

Страница 26: ...vironmental specifications Specification Measurement Operating Storage Shipping Temperature 10 to 40 C 50 to 104 F 40 to 60 C 40 to 140 F 40 to 60 C 40 to 140 F Relative humidity non condensing 20 to...

Страница 27: ...ive carefully Never touch exposed circuitry Prevent others from touching the drive Before unpacking and installing the drive into an enclosure touch its static protective packaging to an unpainted met...

Страница 28: ...ord and Outlet on page 23 5 Position the Tape Drive on page 24 6 Install the SAS Host Adapter Card if required on page 24 7 Connect the SAS Bus Cable on page 25 8 Connect Power on page 26 9 Run Drive...

Страница 29: ...be asked for these numbers Verify the Shipment Ensure that the following items are included in the shipment Power cord Quantum LTO Ultrium Cleaning Cartridge Single connector SAS wrap tool Optional Ra...

Страница 30: ...ord and the length of the cable to the server Recommended locations are Away from high traffic areas especially if the floor is carpeted Out of printer or copy rooms to avoid toner and paper dust Do n...

Страница 31: ...r to the tape drive is 5 5 m To connect the cable 1 Ensure the tape drive is powered OFF 2 Since there are several types of SAS connectors verify the SAS cable has the correct connectors for the SAS h...

Страница 32: ...for instructions Connect Power 1 Plug the power cord into the rear panel see Figure 4 on page 13 then plug the other end into a grounded electrical outlet 2 Power on the unit by pressing the Power Bu...

Страница 33: ...rive communications and to run a device test that will send data across the host interface For more information on xTalk visit www quantum com serviceandsupport Install Device Drivers A device driver...

Страница 34: ...ay be lost It is the customer s responsibility to ensure that this drive has the latest firmware Periodically check for updated levels of drive firmware by visiting the web at www quantum com servicea...

Страница 35: ...e firmware see Function Code 2 Update Drive Firmware from FUP Tape on page 47 on page 3 10 After updating the drive firmware the FUP tape can be used as a data cartridge by using the Unmake FUP Tape f...

Страница 36: ...Chapter 3 Installation Updating Firmware 30 Quantum LTO 5 HH SAS Model C User s Guide...

Страница 37: ...ctions in the following modes Operation mode functions include reading and writing data cartridge manipulation error reporting and firmware updating using a FUP cartridge For more information see Stat...

Страница 38: ...e code with the next highest priority displays and so on until no errors remain Diagnostic and Maintenance Functions on page 42 lists the single character codes that represent diagnostic or maintenanc...

Страница 39: ...rive has a cartridge loaded and all data on this cartridge is encrypted excluding the label LTO Ultrium 6 and Ultrium 5 cartridges only Table 3 on page 34 lists the conditions of the status lights and...

Страница 40: ...om the tape writing to the tape rewinding the tape locating data on the tape loading the tape or unloading the tape Flashing once per second Off Off Off Off If the drive contains a cartridge during th...

Страница 41: ...t and SCD Dot lights ON 5 SCD will go blank Ready light ON after a successful power on or reset If an error is detected during the power on or reset the tape drive posts an error code to the SCD To de...

Страница 42: ...2 if using an FUP cartridge The SCD will be off if using the host interface For more information see Updating Firmware on page 28 Off Flashing twice per second Off Off Off The drive detected an error...

Страница 43: ...the Ready light is flashing and 0 appears in the SCD Note While in maintenance mode the drive does not accept host interface commands Note If you attempt to enter Maintenance Mode with a cartridge in...

Страница 44: ...drive is in maintenance mode Ready light is flashing and Fault light is On for Maintenance mode refer to Function Code 4 Force a Drive Dump on page 49 If the drive is in operating mode Ready light is...

Страница 45: ...nto the tape load compartment Note If the cartridge is already in an ejected position and you want to reinsert it remove the cartridge then insert it again If the cartridge is already loaded and you c...

Страница 46: ...cartridge and remove it Note Always remove an ejected cartridge before reinserting Whenever you unload a tape cartridge the drive writes any pertinent information to the cartridge memory Mid tape Rec...

Страница 47: ...tenance Mode a flashing C with the Fault light On means to insert a cartridge not clean the drive head To clean the head insert the cleaning cartridge into the tape load compartment see Front Panel of...

Страница 48: ...n page 42 describes each diagnostic and maintenance function that the drive can perform gives the function code which appears on the Single character Display SCD and directs you to the instructions fo...

Страница 49: ...e 49 5 Copy Drive Dump Copies data from a drive dump captured by using Function Code 4 to the beginning of a customer supplied scratch blank data cartridge copies a drive dump to flash memory or erase...

Страница 50: ...are acceptable Function Code E Test Cartridge Media on page 55 F Write Performance Test Performs tests to ensure that the drive can read from and write to tape Function Code F Write Performance Test...

Страница 51: ...nctions cannot be performed concurrently with read or write operations While in maintenance mode the drive does not receive host interface commands from the server Exiting Maintenance Mode The drive m...

Страница 52: ...s for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the Approximate Run Time run...

Страница 53: ...n on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code 2 Update Drive Firmware from FUP Tape Caution When updating drive firmware do not power off the dr...

Страница 54: ...or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Gen2 or WORM media error code J or 7 appears in...

Страница 55: ...Unload Button once per second until 4 appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for thr...

Страница 56: ...nce per second to cycle through the following functions 5 0 no function 5 1 copy dump to tape clears RAM dump 5 2 copy dump to flash memory clears RAM dump 5 3 erase flash memory If you cycle past the...

Страница 57: ...interface wrap plug is connected to the host interface connector at the rear of the drive Connect the wrap plug to the SAS port to be tested 2 Place the drive in Maintenance Mode For instructions see...

Страница 58: ...boot the drive by pressing and holding the Unload Button for 10 seconds Function Code 7 Run RS 422 Wrap Test Note This function is described here for information only It is not supported on the LTO 5...

Страница 59: ...intenance mode For instructions see Entering Maintenance Mode on page 45 2 Press the Unload Button once per second until 8 appears in the SCD If you cycle past the desired code press the Unload Button...

Страница 60: ...ntering Maintenance Mode on page 45 2 Press the Unload Button once per second until 9 appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reapp...

Страница 61: ...the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort t...

Страница 62: ...ff and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code F Write Performance Test Approximate Run Time 7 minutes per loop Total Number of Loops 1...

Страница 63: ...Codes and Messages To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code H Test Head Approximate Run...

Страница 64: ...the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing C 4 Insert...

Страница 65: ...ridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Gen2 or WORM media error code J or 7 appe...

Страница 66: ...ad the cartridge Caution Even though no data is written during this test it is recommended that you use a blank scratch cartridge for this test 1 Place the drive in Maintenance Mode For instructions s...

Страница 67: ...Exit Maintenance Mode if you do not want to change the current setting for Post Error Reporting For instructions see Exiting Maintenance Mode on page 45 4 To disable Post Error Reporting Press and ho...

Страница 68: ...e if you do not want to change the current setting for Post Error Reporting For instructions see Exiting Maintenance Mode on page 45 4 To disable Post Error Reporting Press and hold the Unload Button...

Страница 69: ...Quantum s specifications for reliability use only Quantum LTO Ultrium tape cartridges You may use other LTO certified data cartridges but they may not meet the standards of reliability that are estab...

Страница 70: ...l C User s Guide Figure 8 The Quantum LTO Ultrium Data Cartridge Types of Cartridge Quantum Ultrium media is available in the following types Data Cartridge 1 LTO cartridge memory 2 Cartridge door 3 L...

Страница 71: ...tape as well as Data Cartridge Case Color Native Data Capacity Recording Format Nominal Cartridge Life Ultrium 5 Burgundy 1500 GB 300 GB at 2 1 compression Reads and writes data on 1280 tracks sixteen...

Страница 72: ...witch The position of the write protect switch on the tape cartridge see 4 in Figure 8 on page 64 determines whether you can write to the tape If the switch is set to The locked position solid red dat...

Страница 73: ...WORM cartridge has a unique worldwide cartridge identifier WWCID which comprises the unique CM chip serial number and the unique tape media serial number Figure 9 Ultrium Data and WORM Tape Cartridges...

Страница 74: ...use either Quantum Ultrium 6 2500 GB WORM tape cartridges or Quantum Ultrium 5 1500 GB WORM tape cartridges Cleaning Cartridge A specially labeled Quantum LTO Ultrium Cleaning Cartridge is used to cl...

Страница 75: ...ar code reader the bar code identifies the cartridge s VOLSER to the library The bar code also tells the library whether the cartridge is a data cartridge WORM cartridge or cleaning cartridge In addit...

Страница 76: ...tside of the recessed area can cause loading problems in the drive Caution Do not place any type of mark on the white space at either end of the bar code Figure 10 Sample bar code label on the LTO Ult...

Страница 77: ...e label area Examine the label before applying it to the cartridge Do not use the label if it has voids or smears in the printed characters or bar code a library s inventory operation will take much l...

Страница 78: ...at anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users programmers archival services and shipping personnel Ensure that any service or c...

Страница 79: ...ermine potential rough handling When inspecting a cartridge open only the cartridge door Do not open any other part of the cartridge case The upper and lower parts of the case are held together with s...

Страница 80: ...w handling and shipping procedures Handle the Cartridge Carefully Do not drop the cartridge If the cartridge drops slide the cartridge door back and ensure that the leader pin is properly seated in th...

Страница 81: ...the cartridge in polyethylene plastic wrap or bags to protect it from dust moisture and other contaminants Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge...

Страница 82: ...artridge If a tape cartridge must be disposed of in a secure manner you can erase the data on the cartridge by using a high energy ac degausser use a minimum of 4000 oersted peak field over the entire...

Страница 83: ...odel C User s Guide 77 offset 90 degrees from each other to accomplish complete erasure in one pass for higher throughput Degaussing makes the cartridge unusable If you burn the cartridge and tape ens...

Страница 84: ...Chapter 5 Media Disposing of Tape Cartridges 78 Quantum LTO 5 HH SAS Model C User s Guide...

Страница 85: ...om the web site www quantum com serviceandsupport The xTalk utility can be used to update the firmware level as well as to capture a drive dump which may be requested by technical support to aid in pr...

Страница 86: ...ct your service representative for additional problem determination If it is successful discard the cartridge that originally failed Note If a damaged or mishandled cartridge is the problem see Handli...

Страница 87: ...us Errors 1 Check if the tape drive power is on 2 Verify the SAS cable is connected properly to the server and to the tape drive 3 Replace SAS cable if it shows any signs of damage Resolving Media Rel...

Страница 88: ...Perform a general checkup of the hardware and connections Verify that all cables are connected properly at both ends Before attaching the SAS cables ensure that the connector does not contain bent or...

Страница 89: ...n page 55 to determine whether a suspect cartridge and its magnetic tape are acceptable Function Code F Write Performance Test on page 56 to ensure that the drive can read from and write to tape Funct...

Страница 90: ...Chapter 6 Troubleshooting Pre Call Checklist 84 Quantum LTO 5 HH SAS Model C User s Guide...

Страница 91: ...occurred with a cartridge in the drive push the Unload Button to eject the cartridge To clear the SCD error code and power cycle the drive press the Unload Button for ten seconds A drive dump will be...

Страница 92: ...perature and airflow is within the specified range see Specifications on page 19 Clear the error code by power cycling the tape drive or placing the drive in Maintenance Mode If the operating temperat...

Страница 93: ...Perform the following action 1 Collect a drive dump from one of the following Note Do not force a new dump one already exists Server s host interface by using a device driver utility or system tool fo...

Страница 94: ...defective cartridge and discard it If the operation fails and another tape drive is available insert the cartridge into the other unit and retry the operation If the operation fails discard the defect...

Страница 95: ...ve If the diagnostic succeeds the error was temporary If another tape drive is not available insert a scratch data cartridge into the unit and run Function Code 1 Run Drive Diagnostics on page 46 If t...

Страница 96: ...the media If the operation succeeds run Function Code E Test Cartridge Media on page 55 Caution When you run the Test Cartridge Media diagnostic data on the suspect tape is overwritten Use only a scra...

Страница 97: ...cceeds run the Test Cartridge Media diagnostic see Function Code E Test Cartridge Media on page 55 2 If the Test Cartridge Media diagnostic fails replace the media If it runs successfully clean the fa...

Страница 98: ...The error code clears when you clean the tape drive or place it in maintenance mode d Fiber AL_PA conflict NOT SUPPORTED ON THIS DRIVE e Encryption Error Displayed when the drive detects an error ass...

Страница 99: ...cartridge was loaded or the cartridge loaded has an incompatible format Ultrium 1 cartridge is not supported in the Ultrium 4 tape drive P Write operation to a write protected cartridge has been atte...

Страница 100: ...Appendix A Error Codes and Messages 94 Quantum LTO 5 HH SAS Model C User s Guide...

Страница 101: ...te ANSI that defines conditions and problems that are experienced by tape drives The technology enables a server to read TapeAlert flags from a tape drive through the host interface The server reads t...

Страница 102: ...Appendix B Tape Alert Flags 96 Quantum LTO 5 HH SAS Model C User s Guide...

Страница 103: ...stored with compression as compared to the quantity of data that can be stored without compression In 2 1 compression twice as much data can be stored with compression as can be stored without compres...

Страница 104: ...naming of a specific device to perform a function asynchronous Pertaining to two or more processes that do not depend upon the occurrence of specific events such as common timing signals attention not...

Страница 105: ...o transmit at a given moment byte A string consisting of a certain number of bits usually 8 that are treated as a unit and represent a character A fundamental data unit C capacity The amount of data t...

Страница 106: ...ngent connection A connection between a channel path and a drive caused when a unit check occurs during an I O operation controller A device that provides the interface between a system and one or mor...

Страница 107: ...brary that can receive and send data device driver A file that contains the code needed to use an attached device DIAG Diagnostic section of maintenance information manual differential See High Voltag...

Страница 108: ...microcode in response to a detected subsystem error FC Feature code FCC Federal communications commission FE Field engineer customer engineer or service representative field replaceable unit FRU An as...

Страница 109: ...ata conversion speed matching encoding first level error recovery and interfaces to one or more tape drives FP File protect frayed Damaged as if by an abrasive substance FRU Field replaceable unit FSC...

Страница 110: ...r more characters used to identify or name data element and possibly to indicate certain properties of that data element 3 A sequence of bits or characters that identifies a program device or system t...

Страница 111: ...on high capacity The Ultrium format is the preferred format when capacity rather than fast access is the key storage consideration An Ultrium cartridge has a compressed data capacity of up to 800 GB...

Страница 112: ...o One millionth of microcode 1 One or more micro instructions 2 A code representing the instructions of an instruction set implemented in a part of storage that is not program addressable 3 To design...

Страница 113: ...tic system The oersted is the magnetic field strength in the interior of an elongated uniformly wound solenoid that is excited with a linear current density in its winding of one abampere per 4 centim...

Страница 114: ...ms home page PROM Programmable read only memory R rack A unit that houses the components of a storage subsystem such as the library rackmount kit A packaged collection of articles used to install the...

Страница 115: ...stem in which at least one of the system signals represents mechanical motion Small Computer Systems Interface SCSI A standard used by computer manufacturers for attaching peripheral devices such as t...

Страница 116: ...operating independently of or asynchronously with a controlling system sync Synchronous synchronize Occurring with a regular or predictable time relationship T tachometer tach A device that emits puls...

Страница 117: ...ndled conveniently as a unit VPD Vital product data The information contained within the tape drive that requires nonvolatile storage used by functional areas of the drive and information required for...

Страница 118: ...Glossary 112 Quantum LTO 5 HH SAS Model C User s Guide...

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