Support
Contact Qualys Support
At Qualys we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively —24 hours a day, seven days a week
by telephone, email, and the web.
1 (866) 801 6161
+33 (0) 1 44 17 00 41
US and Canada
Europe/International
Web site
www.qualys.com/support
Understanding Messages
During operation, the Scanner Appliance reports the following errors in the
Scanner Appliance user interface (LCD display and Remote Console).
Activation Code
At startup, the Scanner Appliance failed to make a
connection to the Qualys Cloud Platform and the Scanner
Appliance has not been activated yet. Please activate the
Scanner Appliance as described in the Quick Start.
Network Error
At startup, the Scanner Appliance failed to make a
connection to the Qualys Cloud Platform. This message
may appear because you need to enable additional
configurations, such as a static IP address and/or
Proxy support.
Communications Failure
A network communication error occurred when the
appliance tried to poll the Qualys Cloud Platform during
normal operation. This error can occur only after successful
completion of the Quick Start.
See the Qualys Scanner Appliance User Guide for information on the available
configurations options and setup steps. See the Troubleshooting section for
help with resolving any errors.
User Guide
AC power cord
CAT6 cable
Rack screws (4) - 10-32 x 3/4",
Phillips, black matte, with washer
Scanner Appliance
User Guide
Scanner Appliance
Quick Start Guide
USB-to-RS232 converter cable
for Remote Console
Before You Begin
You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Please review your Starter Kit package
contents before you begin. The Scanner Appliance includes a user interface
for configuration and management. Users may choose to use the LCD display
and keypad or the optional Remote Console interface for remote access via
a VT100 terminal, such as Windows HyperTerminal.
Check Package Accessories
Your Starter Kit package should contain these components:
If any components are missing or damaged, please contact Qualys Support.
Review Network Requirements
The Scanner Appliance has the following network requirements.
Outbound HTTPS Access
Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
Scanner Appliance can communicate with the
Qualys Cloud Platform.
Accessibility of Target IPs
The IP addresses for the hosts to be scanned must be
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
Bandwidth
Minimum recommended bandwidth connection of
1.5 megabits per second (Mbps) to the Qualys Cloud
Platform.
DHCP or Static IP
The Scanner Appliance is pre-configured with DHCP.
If you wish to configure with a static IP address, be sure
you have the IP address, netmask, default gateway, and
primary DNS.
Proxy Support
Proxy support is available with or without authentication —
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
tunneling.
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All other trademarks are the property of their respective owners.
Qualys, Inc.
919 E Hillsdale Blvd, 4th Floor
Foster City, CA 94404 USA
T: 1 (800) 745 4355
For more information, visit:
www.qualys.com