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 16 

 

 

 

 

                        7021-155F 

 

 

 

       November 27, 2017

CASTILE FREESTANDING

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob

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lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. 

This troubleshooting guide can only be used by a qualified service technician.

4 

Troubleshooting Guide

Symptom

Possible Cause

Corrective Action

Plug in appliance - No 

response.

No current to outlet.
7 amp fuse defective.

#3 snap disc tripped or defective.

Control box defective.

Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.

Call light on.  No fire.

No fuel in fire pot.

Out of fuel.
#2 snap disc may be defective.

Vacuum switch not closing, no vacuum.

Control box defective.

Check hopper.  Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and 

operating.

Check vacuum switch is plugged in.

Check vacuum hose is in good condition, 

clear and connected at both ends.

Check thermocouple is in good condition 

and plugged in properly.

Make sure venting system is clean.

Make sure front door is closed.

Replace control box.

Call light on.  No fire.

Partially burned fuel in 

fire pot.

Fire pot clean-out plate not closed.

Fire pot is dirty (missed ignition).

Check that fire pot clean-out plate is fully 

closed.

Clean fire pot.  Make sure there is no clin

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ker in the fire pot.
Clinkers may have to be broken up with fire 

pot scraper tool or other means.

Call light on.  No fire.

Unburned pellets in fire 

pot.

Fire pot clean-out plate not closed.

Fire pot is dirty.

Ignition hole blocked.

Igniter not working.

Control box defective.

Check that fire pot clean-out plate is fully 

closed.

Clean fire pot.  Make sure there is not a 

clinker in the fire pot.  Clinkers may have 

to be pushed out of fire pot with fire pot 

scraper tool or other means.
Scrape with solid piece of wire.

Remove ash pan to see if igniter is glowing 

red on start-up.

Check igniter wires for good connection.

Replace igniter using 1/4 inch male /female 

spade connectors.

Replace control box.

Slow or smoky start-up. Fire pot clean-out plate not closed.

Fire pot is dirty.

Excessive amount of fuel at start-up.

Check that fire pot clean-out is fully closed.
Clean fire pot.  Make sure there is not a 

clinker in the fire pot.  Clinkers may have to 

pushed out of fire pot with fire pot scraper 

tool or other means.

Reduce feed rate using feed rate adjust

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ment control rod located inside hopper.

Содержание CASTILE-MBK-B

Страница 1: ...Do not touch glass until it is cooled NEVER allow children to touch glass Keep children away CAREFULLY SUPERVISE children in same room as fireplace Alert children and adults to hazards of high tempera...

Страница 2: ...KIN BURNS SEE NAMEPLATE AND INSTRUCTIONS Operate this unit only with fuel hopper lid closed Failure to do so may result in emissions of products of combustion from the hopper under certain conditions...

Страница 3: ...A Fire Safety 7 B Non Combustible Materials 7 C Combustible Materials 7 D Fuel Material and Fuel Storage 7 E General Operating Information 8 F Before Your First Fire 8 G Starting Your First Fire 8 H...

Страница 4: ...home construction warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent authorized HHT dealer distributor whichever occu...

Страница 5: ...does not cover the following Changes in surface finishes as a result of normal use As a heating appliance some changes in color of interior and exterior surface finishes may occur This is not a flaw...

Страница 6: ...y Specifications C Glass Specifications This appliance is equipped with 5mm ceramic glass Replace glass only with 5mm ceramic glass Please con tact your dealer for replacement glass D Electrical Ratin...

Страница 7: ...high or low ash content Higher Ash Content Material Hardwoods with a high mineral content Fuel that contains bark Standard grade pellets high ash pellets Lower Ash Content Material Softwoods Fuels wi...

Страница 8: ...area is warm enough to satisfy the thermostat the appliance will shut off F Before Your First Fire 1 First make sure your appliance has been properly installed and that all safety requirements have b...

Страница 9: ...Adjust the feed adjustment control rod upward towards the symbol to increase the feed rate and flame height or down towards the symbol to decrease the feed rate and flame height 4 Re tighten the wing...

Страница 10: ...imum clearance of 3 feet 914mm in front of appliance WARNING L Frequently Asked Questions Odors and vapors released during initial operation Curing of high temperature paint Open windows for air circu...

Страница 11: ...or ash build up OR X Auto Clean Inspection More frequently depending on the fuel type OR X Blower Combustion Exhaust More frequently depending on the fuel type OR X Blower Convection More frequently d...

Страница 12: ...ash should be removed every time the exhaust path is cleaned Frequent cleaning of the ash in the firebox will help slow down the build up of ash in the exhaust blower and vent system b Plug in your ap...

Страница 13: ...st hinge face 9 Cleaning the Hopper Frequency Monthly or after burning 50 bags of fuel or when changing fuel type By Homeowner After burning approximately 1 ton of fuel you will need to clean the hopp...

Страница 14: ...ust blower is off b Remove all ash from the firebox and vacuum thoroughly c Paint all exposed steel including cast iron Use the Touch Up paint supplied with the appliance or Purchase paint from your l...

Страница 15: ...Color Correct Figure 15 3 Ash Build Up in Firebox Pellets Back Up In Feed Tube Firepot Overfills Tall Lazy Flame Orange in Color Incorrect Figure 15 1 Figure 15 2 F Thermostat Battery Installation Rep...

Страница 16: ...e sure front door is closed Replace control box Call light on No fire Partially burned fuel in fire pot Fire pot clean out plate not closed Fire pot is dirty missed ignition Check that fire pot clean...

Страница 17: ...Empty hopper of fuel Use a wet dry vacuum cleaner to remove remaining fuel from hopper including feed tube Check feed chute for obstructions Loosen 2 feed assembly mounting screws and lightly shake f...

Страница 18: ...ess steel baffle from firebox to clean ash from on top of baffle Clean behind rear brick panels Change fuel brand to pre mium Check that fire pot clean out plate is fully closed Reduce feed rate using...

Страница 19: ...at re sistant ceramic glass DO NOT REPLACE with any other material Alternate material may shatter and cause injury WARNING B Igniter Replacement 1 Shut down the appliance by turning down the thermosta...

Страница 20: ...r Remove 6 screws C Blower Replacement 1 Convection Blower Replacement NOTE The convection blower must be removed before the exhaust blower can be removed a Turn down thermostat let appliance complete...

Страница 21: ...D Baffle Brick Set Removal 1 Follow proper shutdown procedures 2 The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick There is a tab on the bottom right side t...

Страница 22: ...liance the blue light will automatically start blinking 6 times in a row for 60 seconds and then will stop E NOTE Do NOT open the control box This will void the warranty If you need to plug in or remo...

Страница 23: ...d on the back of the auger tube in the center of the appliance and has a red reset button To access it remove the right side panel If the fire tries to burn back into the feed system or push exhaust u...

Страница 24: ...ed Motor High Med Low Heat Output Switch Reset Button Reset Button Combustion Blower TERMINAL BLOCK CENTER 2 SCREWS FOR THERMOSTAT WIRES POWER OUTLET FUSE Fuse Red Call Light is located on top of Junc...

Страница 25: ...November 27 2017 7021 155F 25 CASTILE FREESTANDING C Service and Maintenance Log Date of Service Performed By Description of Service...

Страница 26: ...Date Oct 2009 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 30 25 26 27 28 29 Castile Pellet Freestanding Stove CASTILE CSB B CASTILE MBK B CASTILE PM...

Страница 27: ...le 7021 101CWL 3 Cast Retainer Upper SRV7021 141 4 Convection Air Director SRV7021 123 5 Hinge Bracket SRV7021 115 6 Outer Skin Left SRV7021 119 7 Brick Left Right Cast 414 0270 8 Brick Center Cast 41...

Страница 28: ...lack 413 0030BK Porcelain Color 413 0030POR Powder Coat 413 0030PWD 14 Door Assembly No longer available SRV7021 007 14 1 Hinge Female SRV450 2910 14 2 Door Frame SRV7021 114 Gasket Tadpole 3 8 10 ft...

Страница 29: ...vailable SRV7021 125CWL 23 Convection Plenum Back SRV7021 120 24 Outer Skin Right SRV7021 118 25 Vacuum Switch SRV7000 531 Y 26 Control Board 3 Speed SRV7000 704 Y 27 Wire Harness Junction Box Heat Ou...

Страница 30: ...g Assembly 7000 000 Paint Touch Up 4 Oz Matte Black 812 0910 Mahogany 855 1450 Sienna Bronze TOUCHUP CSB Power Cord 812 1180 Y De ector Bottom Airwash 413 0680 Feed Adjustment Plate 7001 182 Fuse 7 Am...

Страница 31: ...y 7001 044 Outside Air Collar Assembly SRV7001 045 Trim Plate Outside Air Kit 412 7100 Pullrod Handle PULLROD HNDL Smart Batt Il 841 0970 Smart Stat Il 841 0960 Thermostat Mechanical 812 3760 Y Thermo...

Страница 32: ...e purchased installed _________________________________________________________________________ Serial Number ____________________________________ Location on appliance ___________________________ Dea...

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