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Diagnostics

13.2

Diagnostics allow you to find the root cause of a an issue or a breakdown that may

occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate

corresponding reports.
The System Data gives data about the status of the system and the events or errors

that have occurred.

Diagnostics

As Supervisor, you can gain access to all the diagnostic data listed below:

Comments

Diagnostic

No.

Sends a message to a server (if connected) to check
the line.

Ping Server

Reports the status ([0] or [1]) of the sensors below:

• Mail Inserted

Sensors Status

The screen displays, successively, a black bar
without text, then a text.

Display

Displays “Key ok” if the test is correct

Keypad

Checks the two USB ports (need USB keys).

USB ports

Checks the serial port.

Serial Connectors

Checks LAN address.

Ping Tool

Checks LAN connection.

IP Configuration Checker

Displays current parameters related to IP
Configuration

IP Config

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| Page 256 | Jan-27-2023 01:28 |

Troubleshooting

Содержание iX-1 Series

Страница 1: ...User Guide iX 1 Series Mailing Systems...

Страница 2: ...25 3 2 Choosing Stamp Type 29 3 3 Processing Examples 32 3 4 Mail Corrections 57 3 5 Settings 63 Imprints 81 4 4 1 Imprint Configuration 83 4 2 Imprint Memories 205 Money Operations 93 5 5 1 Managing...

Страница 3: ...9 Configuring your Mailing System 177 10 10 1 Settings Overview 179 10 2 Logging in out as the Supervisor 180 10 3 Display Settings 182 10 4 System Time outs and Settings 186 10 5 Setting Warnings 190...

Страница 4: ...e Issues 253 13 2 Diagnostics 256 13 3 System Data 258 Specifications 263 14 14 1 Mail Specifications 265 14 2 Package Specifications 266 14 3 General Specifications 268 14 4 Operating Conditions 269...

Страница 5: ...Page 4 TOC Jan 27 2023 01 28...

Страница 6: ...Safety Information 1 1 1 Safety Requirements 3 How to Disconnect your Mailing System 6 1 2 Symbols 7 1 3 Glossary 8 1 Page 1 Safety Information Jan 27 2023 01 28...

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Страница 8: ...of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use an outlet located near the system that is easily accessible As the power supply cord is the system disconnect...

Страница 9: ...ark that indicates conformity with health safety and environmental protection standards for products sold within the European Economic Area EEA The CE marking is also found on products sold outside th...

Страница 10: ...s cigars etc on the mailing system When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving bef...

Страница 11: ...isconnect your Mailing System Unplug the power supply cord only when the mailing machine is in Sleep or Soft Off mode This avoids keeping the ink cartridge in a unprotected position where the ink may...

Страница 12: ...man safety hazard ATTENTION brings to your attention a risk for equipment or mail that could result from an action you may perform NOTE remark that explains different scenarios or situations TIP advic...

Страница 13: ...nding Postage amount available Descending IDentification ID Local Area Network link between computers LAN Personal Computer PC Personal Identification Number PIN Postal Security Device Meter PSD Unite...

Страница 14: ...your Mailing System in this section 2 1 System Layout 11 2 2 Accessories 13 2 3 Control Panel Features 15 2 4 Connections 18 2 5 Power Management 20 How to Switch to Sleep or Wake Mode 20 9 Page 9 Mee...

Страница 15: ......

Страница 16: ...of envelopes for printing Mail Path Measures weight of mail pieces Weighing Platform Controls the mailing system Control Panel Allows you to access the ink cartridge Cover Inside Machine Front view 1...

Страница 17: ...ide corner to open the cover Cover Prints the postal imprint on envelopes See also Changing the Ink Cartridge on page 237 Ink cartridge Postage meter Postal security device PSD 12 Page 12 Jan 27 2023...

Страница 18: ...be directly connected to the mailing system for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact technical suppor...

Страница 19: ...Barcode Scanner Optional This scanner is used to identify accounts through barcodes to scan e services tracking numbers on mail items 14 Page 14 Jan 27 2023 01 28 2 Meet Your Mailing System...

Страница 20: ...te and services selected 1 Rate and Services Displays the date that will be printed 2 Date Indicates the amount to be printed on the envelope 3 Postage Current weight used to calculate postage amount...

Страница 21: ...22 Text Keys and Shortcuts NAVIGATION KEYS Used to cancel skip or go back 19 Return Returns the system to the Home screen 18 Home Screen Accesses the menu settings 10 Menu Validates a selection 9 OK N...

Страница 22: ...t 16 Clear Reset Rate SLEEP WAKE KEYS Wakes the Mailing System up or turns it to Sleep mode The light indicates the system state green awake amber continuous asleep 5 Sleep Wake Keypad Use For differe...

Страница 23: ...l Serial Bus USB ports that allow you to connect a printer or memory devices To Weighing Platform WP Port To LAN LAN Port To peripherals see detail in next table USB ports To AC mains adaptor Power co...

Страница 24: ...lug To memory device To printer optional The Mailing System will detect the connection method on startup Therefore please connect the LAN cable before applying power to the system 2 Meet Your Mailing...

Страница 25: ...into a low power sleep mode after a period of inactivity A very low power sleep mode called soft off mode is also available This mode should only be used for long periods of non use of the machine In...

Страница 26: ...e light located next to the key indicates Green The mailing system is in awake mode and ready for use Amber continuous The mailing system is in sleep mode low power mode Amber blinking The mailing sys...

Страница 27: ......

Страница 28: ...w to Print Meter Tapes 43 How to Process Certified Mail 45 How to Process E Certified Mail 46 How to Process a Large Flat Envelope 48 How to Process International Mail 49 How to Process a Postcard 51...

Страница 29: ...How to Enter the Weight Manually 71 How to Change the Date 83 How to Add or Cancel a Text on the Stamp 221 How to Add or Cancel a Slogan on the Stamp 227 24 Page 24 Processing MailJan 27 2023 01 28...

Страница 30: ...ccording to the characteristics and in the order that follows 1 Mail Type See table Type of Process and Type of Stamp on page 29 Outgoing mail with different postage types Standard postage Date to cor...

Страница 31: ...ttings The access to the system may be open You may have to enter a PIN code You may have to select an account Your work session ends when the system returns to a Sleep mode You should not put anythin...

Страница 32: ...r step is required to navigate through the system Login Screen If the login screen is displayed enter your PIN code Account Screen If the account screen is displayed select your account as follows Use...

Страница 33: ...ike a cell phone Example To have N press twice the key 6 Accounting information To change allocating accounts when a session is already opened see Changing the Current Account on page 63 To choose sec...

Страница 34: ...Slogan optional Standard Printing Standard Mail on page 32 Applying postage to outgoing mail No weight postage amount 0 Date Redate Printing Redate Mode on page 60 Re dating a mail piece Amount Date o...

Страница 35: ...nu Each type of stamp is associated to A specific home screen that displays current stamp configuration weight postage etc A specific imprint configuration menu that allows you to set stamp parameters...

Страница 36: ...displayed 3 Select the type of stamp in the list and press OK The Customize Stamp screen is updated and displays the menu items that allow you to modify the stamp options 4 Press to return to the home...

Страница 37: ...in with selecting the Type of stamp to gain access to the additional options and be able to run your mail standard is default To set the stamp quickly consider using imprint memories The memories stor...

Страница 38: ...e type of stamp is indicated on line 2 of the screen To change the type of stamp select the Type line press OK and then select Standard in the Type of stamp screen and press OK To select an option in...

Страница 39: ...ate or Date Format Select Date and then select a date option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 83 Press to re...

Страница 40: ...e is displayed in the Weight area of the home screen and the postage amount is updated 4 Insert the mail piece into the system with the side to be printed facing upwards Because of legibility issue th...

Страница 41: ...the WP and insert it into the system with the side to be printed facing upwards The Mailing System applies the imprint on the mail piece When you put a mail piece on the Weighing Platform the weight...

Страница 42: ...ed on the item s declared value There are limitations for insuring some products and certain items Some types of mail classes may include insurance in the price of service 1 Place the item on the weig...

Страница 43: ...ng Dimensional weight involves factoring the box size into pricing If the dimensional weight exceeds the actual weight the shipping rate is based on the dimensional weight instead Essentially the bigg...

Страница 44: ...tination ZIP Code Using the numeric keys enter the zip code 2 The display will prompt you to select the basic shape of the item Select Parcel for a rectangular shaped parcel and Non rectangular for al...

Страница 45: ...e numeric keys to enter the dimensions The prompts may vary depending upon what shape was selected 4 The display will display the entered dimensions Select Next 5 The display will display the rate sel...

Страница 46: ...s higher it would need to be entered manually into the mailing system the manual weight would then be used to calculate the rate Step 1 Calculate the Dimensional Weight You must calculate the Dimensio...

Страница 47: ...ur desired class and enter the zip code Step 2 Decide to use the Calculated Weight or the Actual Weight After you have calculated the Dimensional Weight compare the calculated weight to the actual wei...

Страница 48: ...ter Tapes The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine This mailing system requires double meter tapes Single meter tapes w...

Страница 49: ...nsert your double meter tape into the system with the side to be printed facing upwards 3 Peel the meter tape of its backing and apply it to your mail piece 44 Page 44 Jan 27 2023 01 28 3 Processing M...

Страница 50: ...uniquely identify each one with a label Not all mail classes may offer Certified Be sure to use the correct label for the service you want 1 Place your item on the weighing platform and press 2 Select...

Страница 51: ...ou with special eConfirmation labels once you sign up for the eConfirmation contract The three types of eConfirmation labels correspond to the three types of eConfirmation Services supported by the US...

Страница 52: ...4 Select e Cert 7 5 Enter the destination ZIP Code 6 Enter an e Confirmation Sender ID Optional 7 Select 5 for Return Receipt Optional 3 Processing Mail 47 Page 47 Jan 27 2023 01 28...

Страница 53: ...ample The envelope is 10 inches by 13 inches and is less than a 1 2 inch thick The envelope weighs between 0 and 13 ounces These are the basic steps 1 Place the item on the weighing platform and press...

Страница 54: ...For this example we will be processing an International First Class Letter to Great Britain One common mistake is to look for England or United Kingdom instead of Great Britain when selecting the cou...

Страница 55: ...try start keying in the name in the Country box 5 Select Letter 1 and press the button to select Service 6 Press the button to display Summary 7 Press the OK button to save and exit to the home screen...

Страница 56: ...opriate mail class when processing 1 Place the postcard on the weighing platform and press 2 Select Wizard 8 3 Select First Class 1 4 Select Domestic 1 5 Select Postcard 2 and press the OK button sele...

Страница 57: ...Entry Manual Weighing allows you to enter the weight manually You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale To enter the weight manually from th...

Страница 58: ...d 3 Enter the weight first lb then oz and press OK to validate If the weight exceeds a threshold the rate will be chained to another rate For more information refer Rate Chaining on page 138 The home...

Страница 59: ...on incoming mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail Required settings 1 Make sure you are on the home screen of the...

Страница 60: ...an Activate or deactivate printing the date Add text or slogan to print using text slogan element Activate or deactivate printing Received Activate or deactivate Counter Select the option to change an...

Страница 61: ...nvelope into the mail path against the rear guide wall with the side to be printed facing upwards The Mailing System applies the imprint and the mail piece is ejected 56 Page 56 Jan 27 2023 01 28 3 Pr...

Страница 62: ...lope with the additional postage amount The total postage will be the front and back stamps Only one postage correction indicia stamp is permitted On letter size mail place the postage correction indi...

Страница 63: ...re details see How to Change the Current Type of Stamp on page 57 3 Select Amount and enter the desired amount Press OK to validate Press to return to the home screen 4 Amount correction type of stamp...

Страница 64: ...piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 3 Processing Mail 59 Page 59...

Страница 65: ...post office The post office may return mail if the correct date is not on the indicia Only one date correction indicia stamp is permitted On letter size mail place the date correction indicia stamp o...

Страница 66: ...in the Type of stamp screen and press OK To change the date or date format from the Customize stamp screen as follows Select Date and then select a date option in the Date Advance Screen Select Today...

Страница 67: ...piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 62 Page 62 Jan 27 2023 01 28...

Страница 68: ...ount as follows How to Change Account You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 1 As a...

Страница 69: ...tup and configured by a Quadient service technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing...

Страница 70: ...dy done connect the barccode scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 3 Processing Mail 65 Page 65 Jan...

Страница 71: ...vice or for big parcels entered manually see How to Enter the Weight Manually on page 71 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using...

Страница 72: ...ou can Type a rate number 1 to 7 to select a rate or display rate options Press 8 to select the Rate wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK...

Страница 73: ...ire additional rate data such as a Zip Code The following example explains the rate chaining functionality 1 From the home screen a rate has been selected Enter a weight manually The weight entered ex...

Страница 74: ...l prompt you to enter the dimensions of the item Use the numeric keys to enter the dimensions The prompts may vary depending upon what shape was selected 5 The entered dimensions are displayed Select...

Страница 75: ...r the weight manually if you know it see How to Enter the Weight Manually on page 71 How to Use Standard Weighing Standard Weighing In this mode each mail piece is manually placed on the Weighing Plat...

Страница 76: ...y shows Printing in progress How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually You may have to enter the weight manually if a mail piece exce...

Страница 77: ...d 3 Enter the weight first lb then oz and press OK to validate If the weight exceeds a threshold the rate will be chained to another rate For more information refer Rate Chaining on page 138 The home...

Страница 78: ...the Date You can set the Date to change the date at a fixed time This is useful if you process mail after the last mail pickup for the day This ensures that the proper date of mailing is printed for...

Страница 79: ...ncel the day in the date select No day To choose another day select the corresponding item in the list The icon indicates the current selection The date can be advanced up to 30 days from today s date...

Страница 80: ...p as illustrated below Imprint with a text Imprint with a slogan See also Managing Custom Text Messages on page 221 Managing Slogans on page 227 How to Add or Cancel a Text on the Stamp To add a text...

Страница 81: ...e list or select None for printing no text The Text list screen is displayed The icon indicates the current selection 4 Press OK to validate your selection The Customize stamp screen is displayed with...

Страница 82: ...ize Stamp 2 Select Ad slogan The Slogan list screen is displayed 3 Select the slogan in the list or select None for printing no slogan 4 Press OK to validate your selection The Customize Stamp screen...

Страница 83: ...printer adjustment This function is only for the standard stamp To use imprint test 1 From the home screen Press and select Customize Stamp The Customize Stamp screen is displayed 2 Select Standard i...

Страница 84: ...and date mode for the Type of stamp you would like to use In account activated configurations Imprint Memories allow you assign postage costs to pre selected accounts If your mail requires different s...

Страница 85: ...or The imprint memories list is displayed 2 Select an imprint memory in the list 3 Press OK to validate your selection The imprint memory zone Mem of the home screen displays the current imprint memo...

Страница 86: ...Cancel a Text on the Stamp 221 How to Add or Cancel a Slogan on the Stamp 227 4 2 Imprint Memories 205 How to Create an Imprint Memory 205 How to Edit Modify an Imprint Memory 206 How to Use an Impri...

Страница 87: ......

Страница 88: ...ed for the next days mail pickup The Date setting allows you to Change the date printed on the mail pieces for future sending you are processing the mail on Friday but not delivering the mail to the p...

Страница 89: ...o cancel the day in the date select No day To choose another day select the corresponding item in the list The icon indicates the current selection The date can be advanced up to 30 days from today s...

Страница 90: ...een is displayed 3 Select the desired text in the list or select None for printing no text The Text list screen is displayed The icon indicates the current selection 4 Press OK to validate your select...

Страница 91: ...tomize Stamp 2 Select Ad slogan The Slogan list screen is displayed 3 Select the slogan in the list or select None for printing no slogan 4 Press OK to validate your selection The Customize Stamp scre...

Страница 92: ...home screen the number of the current Imprint Memory How to Create an Imprint Memory Standard Imprint Memory Text Slogan Weight option Date Mode Rate Account Number if any To create an imprint memory...

Страница 93: ...t Modify an Imprint Memory on page 206 How to Edit Modify an Imprint Memory To edit or modify an imprint memory 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select th...

Страница 94: ...s are the solution all your settings are stored in a single memory Just press the imprint memory key instead of multiple keystrokes to select all the required elements To prepare imprint memories as s...

Страница 95: ...ine printer adjustment This function is only for the standard stamp To use imprint test 1 From the home screen Press and select Customize Stamp The Customize Stamp screen is displayed 2 Select Standar...

Страница 96: ...rint Test as below 5 A message is displayed Check your imprint If your setting are not correct press OK to do again Else if your imprint quality is bad press Cleaning to clean the cartridge 4 Imprints...

Страница 97: ......

Страница 98: ...PSD Meter Funds 95 How to Add Funds to the PSD Meter 96 5 2 Unlocking the PSD Postal Inspection 98 How to Unlock the PSD 98 5 3 Setting Warnings 190 How to Set the High Value Warning Amount 190 How to...

Страница 99: ......

Страница 100: ...see Connections on page 18 and that the connection is properly configured see Connection Settings on page 209 Checking Funds You can check the total postage used and the remaining funds in the PSD at...

Страница 101: ...n add funds to your Mailing System at any time by complete the steps listed below The Mailing System then connects to the Postal Services and validates the operation How to Add Funds to the PSD Meter...

Страница 102: ...failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed Check connection...

Страница 103: ...ed to the network permanently The IX mailing system will automatically connect to the postal server at night If the IX mailing system does not connect in 72 hours it will be deactivated If your system...

Страница 104: ...o confirm audit transaction request is displayed 4 Press OK to validate If the audit is successful the system displays a successful message If the audit fails the system displays a failure message exp...

Страница 105: ...cidentally printing high postage amounts Example 4 80 instead of 0 48 To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path...

Страница 106: ...e set to any dollar amount To set a low funds threshold 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default User Settings Funds Settings 2 Select Low...

Страница 107: ...mailing system The mailing machine will prompt for a PIN code depending on user settings To set a funding PIN code 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select...

Страница 108: ...ll operations performed on the machine in a selected period Die Number on printed report only Download date time Default period previous 6 months Funding amount New descending Output Options Screen US...

Страница 109: ...nds usage since the installation of the system The content is limited to the history available in the PSD Die Number Current Date and Time on printed report only Output Options On label Screen USB pri...

Страница 110: ...ow to Display and Change to Account with pin code Mode 114 How to Display and Change the Account Mode 119 6 4 Creating Accounts 116 How to Create an Account 119 6 5 Managing Accounts 119 How to Displa...

Страница 111: ......

Страница 112: ...n account when processing mail No PIN number is required to access functions or process mail Account with pin code Postage usage is tracked by account User must select an account when processing mail...

Страница 113: ...to Display and Change to Account with pin code Mode Account with pin code Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functi...

Страница 114: ...cessing mail A PIN number is required to access functions and process mail In this mode there is a shared System PIN Code To display and change the Account mode to No account with access control 1 As...

Страница 115: ...do not want to use accounts use the No Account with Access Control mode This provides a single PIN code for all authorized users 1 As supervisor see How to Log in as Supervisor on page 180 From the ma...

Страница 116: ...Accounts Function is activated users of the Mailing System must select an account when starting their work session Afterwards users can change accounts to allocate postal expenditures as needed How to...

Страница 117: ...g mail A PIN number is required to access functions and process mail In this mode there is a shared System PIN Code To display and change the Account mode to No account with access control 1 As superv...

Страница 118: ...ail processing If only one account is available the Mailing System automatically selects it at start up Implementing the Account Mode 1 Follow the steps outlined in How to Display and Change the Accou...

Страница 119: ...equired to access functions and process mail To use this mode the system must have at least one account created If only one account is available the Mailing System automatically selects it at start up...

Страница 120: ...As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current...

Страница 121: ...Account Item Number of the account Two accounts cannot have the same number An account number cannot be modified after the account is created However the account can be deleted 30 Alphanumeric Charact...

Страница 122: ...t screen select Manage Account The Manage Account screen is displayed 2 Select Account List 3 Select Add Account 4 Enter Number of account and press OK 5 Enter Name of account and press OK 6 Choose th...

Страница 123: ...8 Press OK to validate The Account creation summary screen displayed 9 Press OK to confirm the creation of the account 118 Page 118 Jan 27 2023 01 28 6 Accounts and Access Control...

Страница 124: ...s displayed with the current Account Mode shown 2 Select the desired Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK How to Create an Account To create an account you...

Страница 125: ...hoose the Status for the account and press OK 7 If you are in Account with pin code mode set a PIN Code for the account 8 Press OK to validate The Account creation summary screen displayed 9 Press OK...

Страница 126: ...is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify screen appears 4 Change account name using the keypad use key C to clear characters Press...

Страница 127: ...efore your account structure is complete To activate or deactivate an account 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Account management Manage a...

Страница 128: ...isible to the operator How to Delete an Account To delete an Account 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Account management Manage account Ac...

Страница 129: ...of account deletion is displayed 4 Press OK to delete the account An account number cannot be modified If you want to modify the account number first delete the account and then create a new account...

Страница 130: ...nt or Account with pin code Report output is printer or USB memory key To generate the Account Report 1 Make sure the current account mode is Account or Account with pin code 2 As supervisor from the...

Страница 131: ...rrent account mode has to be Account or Account with pin code Die Number on printed report only You have to specify the Begin date and an the End date of the report Use the selection of month and year...

Страница 132: ...t with pin code You have to select an account in the list of accounts then the Begin date and the End date of the report You have to specify the Begin date and an the End date of the report Use the se...

Страница 133: ...128 Page 128 Jan 27 2023 01 28 6 Accounts and Access Control...

Страница 134: ...this example we will change from Marketing account 01 to Sales account 02 To change accounts 1 As a user Press and select the path Change Account The list of accounts that are available is displayed...

Страница 135: ...service technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the accoun...

Страница 136: ...connect the barccode scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 6 Accounts and Access Control 131 Page 1...

Страница 137: ...2 Select the account you want to use and scan 3 The current account number is displayed 132 Page 132 Jan 27 2023 01 28 6 Accounts and Access Control...

Страница 138: ...electing a Rate 135 How to Select a Rate 135 7 2 Managing Postal Rates 233 How to Check your Rate Updates 233 How to Download New Postal Rates 234 How to Use Rate Chaining 138 133 Page 133 Rates Jan 2...

Страница 139: ......

Страница 140: ...n this screen you can Type a rate number 1 to 7 to select a rate or display rate options Press 8 to select the Rate wizard 3 Follow the instructions on screen and once you have chosen the rate and ser...

Страница 141: ...vailable rate tables that are currently installed in your mailing system and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For...

Страница 142: ...s The mailing system connects to the Online Services server and downloads available rates Rate Protection Rate Protection ensures that the latest postal rates are installed on your Mailing System When...

Страница 143: ...require additional rate data such as a Zip Code The following example explains the rate chaining functionality 1 From the home screen a rate has been selected Enter a weight manually The weight entere...

Страница 144: ...will prompt you to enter the dimensions of the item Use the numeric keys to enter the dimensions The prompts may vary depending upon what shape was selected 5 The entered dimensions are displayed Sel...

Страница 145: ...6 The Rate Selection screen is displayed Select OK 7 The Machine displays the rate chaining on the homepage process as normal 140 Page 140 Jan 27 2023 01 28 7 Rates...

Страница 146: ...ains how you can access and print reports for your Mailing System 8 1 Generating a Report 143 How to Generate a Report 143 8 2 Available Reports 145 How to Generate the Account Report 145 141 Page 141...

Страница 147: ......

Страница 148: ...ord the report On screen On an external printer if any On a label On a USB memory key How to Generate a Report To generate a Report as a User 1 As a user Press and select the path Reports A list of av...

Страница 149: ...e the C key to clear displayed parameter data from right to left and then enter the new parameter data you want 4 Select an available output device The system will send the report details to the selec...

Страница 150: ...to be Account or Account with pin code Report output is printer or USB memory key To generate the Account Report 1 Make sure the current account mode is Account or Account with pin code 2 As superviso...

Страница 151: ...t postage refill operations performed on the machine in a selected period Die Number on printed report only Download date time Default period previous 6 months Funding amount New descending Output Opt...

Страница 152: ...ber of items purchased Total postage value for this day Output Options Screen USB printer USB memory key Content Funds Summary Report This report displays the information on funds usage since the inst...

Страница 153: ...he IP Configuration Report displays IP address information To generate this report the mailing system must be connected to the network with a LAN The report prints to a label Output Options The IP Con...

Страница 154: ...Content Machine Configuration Report This report displays all machine settings Output Options USB printer if installed USB memory key 8 Reports 149 Page 149 Jan 27 2023 01 28...

Страница 155: ...Content 150 Page 150 Jan 27 2023 01 28 8 Reports...

Страница 156: ...stage used You have to specify the Begin date and an the End date of the report Use the selection of month and year Default period is previous 12 months ending current month Die Number on printed repo...

Страница 157: ...mode has to be Account or Account with pin code Die Number on printed report only You have to specify the Begin date and an the End date of the report Use the selection of month and year Default peri...

Страница 158: ...e period You can select any account from the list The current account mode has to be Account or Account with pin code You have to select an account in the list of accounts then the Begin date and the...

Страница 159: ...en Content Base Events Report This report displays the list of errors encountered on the mailing system and related to the base Output Options Screen USB Printer USB Key Content 154 Page 154 Jan 27 20...

Страница 160: ...stem and related to the meter Output Options Screen USB Printer USB Key Content Server Connection History Report Provides a list of the Server Connection History where failed and successful connection...

Страница 161: ...Status Management Report This report displays the information of the current status of the Host Output Options Screen Content 156 Page 156 Jan 27 2023 01 28 8 Reports...

Страница 162: ...How to Upload Report Data to the Online Services Server 162 Synchronize Call 163 How to Save Customer Data 164 9 3 OLS Connection Tests 165 Ping Server Diagnostic Test 165 Test Server Diagnostic Test...

Страница 163: ......

Страница 164: ...f all of your tracked mail from your web account Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is time to r...

Страница 165: ...Ink Management service the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connec...

Страница 166: ...ng the Mailbox on page 216 To trigger a generic call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Online Services Generic Call The Maili...

Страница 167: ...ces Server To upload report data 1 As a user Press and select the path Online Services Upload Statistics 2 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path...

Страница 168: ...n Press and select the path Online Services Machine Synchronization The Mailing System connects to the server and updates 2 Call is complete To trigger a Synchronize call as Supervisor 1 As supervisor...

Страница 169: ...a request from by Customer Service To save customer data 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Online Services Save Customer Data 2 Press OK t...

Страница 170: ...en Press and select the path Online Services 2 Select Ping Server from the list displayed on the screen 3 After a successful connection the display shows Press OK To ping the server as a Supervisor 1...

Страница 171: ...st Sends a message to a server to test the line To test the server as a User 1 From the home screen Press and select the path Online Services 2 Select Test Server from the list displayed on the screen...

Страница 172: ...Supervisor on page 180 From the main menu select the path Online Services 2 Select Test Server from the list displayed on the screen 3 After a successful connection the display shows Press OK 9 Online...

Страница 173: ...ction ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rat...

Страница 174: ...electronically to the Postal Server The special rate is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delivery Confirmati...

Страница 175: ...s you must have a Weighing Platform connected to your Mailing System e Confirmation Service Customer Profile If you have purchased the E Confirmation Edition with USPS tracking on the Online Services...

Страница 176: ...the USPS e Confirmation does not require additional special paper work as do retail mail confirmations 5 Upload your daily mailing information to the Online Services Server This function is performed...

Страница 177: ...atform see How to Zero the Weighing Platform on page 194 3 Select the rate corresponding to the package to send see How to Select a Rate on page 135 If the rate requires a zip code to be entered a spe...

Страница 178: ...hen eConfirmation records are uploaded the eConfirmation record list is empty You can display and check information regarding an eConfirmation record Record status PIC Valid or PIC Deleted Type of eCo...

Страница 179: ...valid mail with eConfirmation Service to track through USPS PIC Deleted corresponds to a mail you don t want to track anymore You will not receive any tracking information on records with status PIC D...

Страница 180: ...4 Press OK 9 Online Services 175 Page 175 Jan 27 2023 01 28...

Страница 181: ......

Страница 182: ...How to Set the High Value Warning Amount 190 How to Set the Low Funds Threshold 191 10 6 Weighing Settings 192 How to Change the Default Weighing Type 192 How to Activate De active the Automatic Weig...

Страница 183: ...ection Settings 209 How to Set the Postal Online Services Connection 209 How to Set LAN Parameters 210 10 10 Date and Time 211 How to Check the Machine Time and Date 211 How to Set the Automatic Date...

Страница 184: ...long as the user who applies them is logged in Supervisor settings sets the default or permanent settings of your Mailing System Other user settings are described in the corresponding sections Process...

Страница 185: ...sor to configure the Mailing System and perform functions such as managing accounts and access rights generating certain reports etc When you are logged in as supervisor only the supervisor menu is av...

Страница 186: ...or a PIN code at start up How to Exit the Supervisor Mode Follow the step below to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage To exit the supervis...

Страница 187: ...t the display contrast 1 As a user Press and select the path User Preferences Contrast 2 Use the or to increase or decrease the contrast The screen updates immediately 3 Press OK to exit This is a use...

Страница 188: ...references Contrast 2 Use the or button to increase or decrease the contrast The screen updates to the new setting 3 Press OK to validate Do not press OK if the screen contrast is completely light or...

Страница 189: ...3 Press OK to validate This user setting lasts as long as you are logged in The standby mode will delete this setting To change the user language by default 1 As supervisor see How to Log in as Super...

Страница 190: ...2 Select the default language 3 Press OK to validate This setting will not be affected by the standby mode 10 Configuring your Mailing System 185 Page 185 Jan 27 2023 01 28...

Страница 191: ...e see Power Management on page 20 To change the Sleep timeout 1 As a user Press and select the path Job Settings Timeout Settings Sleep Timeout The Sleep Timeout screen is displayed 2 Enter the value...

Страница 192: ...Enter the value of the Sleep timeout Use the key C to clear the old setting and then enter a new value 3 Press OK to validate How to Change the Soft Off Timeout Soft Off Timeout Period of inactivity a...

Страница 193: ...e 3 Press OK to validate To change the Soft Off Timeout by default 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default User Settings Timeout Settings...

Страница 194: ...3 Press OK to validate 10 Configuring your Mailing System 189 Page 189 Jan 27 2023 01 28...

Страница 195: ...lly printing high postage amounts Example 4 80 instead of 0 48 To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default...

Страница 196: ...any dollar amount To set a low funds threshold 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default User Settings Funds Settings 2 Select Low funds t...

Страница 197: ...hange the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on...

Страница 198: ...val from the WP do not trigger the Weighing Platform Automatic Selection A warning message can be displayed to the operator to confirm that the WP will be automatically selected To activate the automa...

Страница 199: ...t Detection to de activate the function 3 Press OK to validate How to Zero the Weighing Platform The mailing system should display 0 00 weight when there is nothing on the weighing platform scale If t...

Страница 200: ...Zero Weighing Platform To zero the Weighing Platform quickly press and hold the button for approximately two seconds 2 The display prompts 3 Remove all items from the Weighing Platform 4 Press OK 10 C...

Страница 201: ...Online Services or manually How to Change the GEO Code To change the GEO code manually follow the steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure y...

Страница 202: ...able on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate 10 Configuring your Mailing System 197 Page 19...

Страница 203: ...Geodesic map 198 Page 198 Jan 27 2023 01 28 10 Configuring your Mailing System...

Страница 204: ...Geodesic codes 10 Configuring your Mailing System 199 Page 199 Jan 27 2023 01 28...

Страница 205: ...e Mode To activate de activate ePostage Mode 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default User Settings System Settings ePostage Mode The ePos...

Страница 206: ...as Supervisor on page 180 From the main menu select the path Maintenance Network Advanced Settings ePostage Link The ePostage Advanced Settings screen is displayed 2 Enter PC IP address 3 Enter PC Po...

Страница 207: ...ttings You can set default parameters for the stamp elements that follow Rate Text Slogan You can create up to nine custom text messages On list screens a mark indicates the default parameter How to C...

Страница 208: ...ervisor see How to Log in as Supervisor on page 180 From the main menu select the path Default User Settings Default Imprint Parameters Set Default Text 2 Select the Default text from the list 3 Press...

Страница 209: ...lect the path Default User Settings Default Imprint Parameters Default Slogan Selection 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogan...

Страница 210: ...the number of the current Imprint Memory How to Create an Imprint Memory Standard Imprint Memory Text Slogan Weight option Date Mode Rate Account Number if any To create an imprint memory 1 As supervi...

Страница 211: ...mprint Memory on page 206 How to Edit Modify an Imprint Memory To edit or modify an imprint memory 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Predef...

Страница 212: ...isor on page 180 From the main menu select the path Predefined Imprint Management 2 Select an imprint memory from the list of saved imprint memories 3 Press OK to validate 4 Select the menu path Delet...

Страница 213: ...l your settings are stored in a single memory Just press the imprint memory key instead of multiple keystrokes to select all the required elements To prepare imprint memories as supervisor see Imprint...

Страница 214: ...to the LAN at power up To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Communication Settings Type of conne...

Страница 215: ...To set the parameters of the LAN 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Communication Settings Internet LAN Settings The DHCP configuration is d...

Страница 216: ...er you can perform a postal inspection on page 98 How to Set the Automatic Date Advance Time The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time...

Страница 217: ...screen is displayed 2 Press OK 3 Select ON and press OK to enable the Auto Date Advance function 4 Select Set Hours enter the Automatic Date Advance time 00 00 hours is not allowed and press OK 5 Sele...

Страница 218: ...oad New Options 220 11 4 Managing Text Messages 221 How to Add or Cancel a Text on the Stamp 221 How to Display the List of Text Messages 223 How to Add a New Text Message 223 How to Modify a Text Mes...

Страница 219: ......

Страница 220: ...tes Creating additional Texts for the stamp Downloading custom Slogans To update your Mailing System s operating system see Online Services on page 157 How to Access the Options and Updates Menu 1 As...

Страница 221: ...ead messages and allows you to delete read messages How to Read Messages The mailbox allows you to receive messages from the mailing system or from customer service via the server To read Messages as...

Страница 222: ...e message to erase the message after you have read it How to Delete Messages The mailbox allows you to receive messages from the mailing system or from customer service via the server To read Messages...

Страница 223: ...pervisor see How to Log in as Supervisor on page 180 From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message...

Страница 224: ...or more information about the options you can add to your Mailing System please contact customer service To display the option list 1 As supervisor see How to Log in as Supervisor on page 180 From the...

Страница 225: ...es server To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network see Connections on page 18 and that the connectio...

Страница 226: ...Managing Text Messages 11 4 How to Add or Cancel a Text on the Stamp To add a text to the stamp or to cancel the text 221 Page 221 Jan 27 2023 01 28 11 Options and Updates...

Страница 227: ...st or select None for printing no text The Text list screen is displayed The icon indicates the current selection 4 Press OK to validate your selection The Customize stamp screen is displayed with upd...

Страница 228: ...default text if any To display the list of text 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Options and Updates Text Settings The list of available...

Страница 229: ...een 2 Select Create new text 3 Enter your text max 4 lines 18 characters per line For more information on how you can type different characters see Control Panel Features on page 15 The lower case let...

Страница 230: ...f text is displayed in the Text management screen 2 Select a message and press OK The Text Settings screen is displayed 3 Select Modify text 4 You can change the text message and press OK to display t...

Страница 231: ...select the path Options and Updates Text Settings The list of text is displayed in the Text management screen 2 Select a message and press OK The Text Settings screen is displayed 3 Select Delete tex...

Страница 232: ...slogans Rename or delete slogans from the list Download new slogans The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services...

Страница 233: ...n is displayed 3 Select the slogan in the list or select None for printing no slogan 4 Press OK to validate your selection The Customize Stamp screen is displayed with updated parameters home screen p...

Страница 234: ...ark the active slogan To display the list of slogans 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Option and Updates Update Ad Slogans The list of Slo...

Страница 235: ...Option and Updates Update Ad Slogans The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK 3 Select Edit 4 Change the slogan name using the keypad and pres...

Страница 236: ...select the path Option and Updates Update Ad Slogans The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK 3 Select Delete The system asks for a confirmatio...

Страница 237: ...ct the path Option and Updates Update Ad Slogans The list of Slogans is displayed in the Slogan management screen 2 Select Check for updates and press OK The Mailing System connects to the Online Serv...

Страница 238: ...e rate tables that are currently installed in your mailing system and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each ra...

Страница 239: ...the path Options and Updates Rate management The list of rate tables is displayed in the Rate management screen The tables are identified by the effective date of the rate 2 Select Check for updates T...

Страница 240: ...e Data 240 How to Clean the Print Heads Automatically 253 How to Clean the Printing Head Manually 243 How to Align the Print Heads 244 12 2 Service Processes 246 How to Run the Registration Update 246...

Страница 241: ......

Страница 242: ...lity The system performs cleaning automatically or on your request You can also clean the heads manually if the automatic cleaning is not sufficient The ink cartridge also contains two print heads tha...

Страница 243: ...pervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance Ink Cartridge Cartridge replacement The cartridge moves to the replacement position and the followin...

Страница 244: ...ge towards you to disengage it 5 Remove the protective strips from the new ink cartridge 6 Insert the new ink cartridge and then push it forward until it stops 7 Put the blue lever back into place 8 C...

Страница 245: ...as consumption and date installed To display the ink cartridge data as a User 1 As a user Press and select the path Ink Cartridge Ink Cartridge information The Ink information screen is displayed To d...

Страница 246: ...yed How to Clean the Print Heads Automatically Each ink cartridge contains two print heads If after cleaning the print heads you still observe poor print quality streaked too light blurred etc or the...

Страница 247: ...s automatically To clean the print heads automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance Ink Cartridge Cleaning P...

Страница 248: ...the printing head manually To clean the printing head manually 1 Open the cover 2 Remove the ink cartridge See How to Change the Ink Cartridge on page 237 3 Clean the head with a soft damp cloth 4 Pu...

Страница 249: ...uld verify that the ink cartridge print heads are aligned To align the print heads 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance Ink Cartri...

Страница 250: ...ine 4 Press OK to validate 5 Repeat the previous step until lines F are aligned 6 Press to exit Ink Management Service The Ink Management service sends an electronic message to the Online Services ser...

Страница 251: ...ss Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure To run the registration update 1 As supervisor see How to Log in as...

Страница 252: ...tion The message Transaction successful is displayed 6 Press OK A message for entering the geodesic code Please refer to User Guide for allowed values 7 Press OK 8 Enter the Geocode 9 Press OK The upd...

Страница 253: ...ase for removal by saving data on USB key To remove the meter 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance Processes Disable Base The Remo...

Страница 254: ...ices to perform To withdraw the meter 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance Processes Withdraw The Withdraw meter screen is display...

Страница 255: ...f the base then the cover of the meter Pull the meter towards the front of the base to disengage it from the base connector 6 Remove the meter from the Mailing System base 250 Page 250 Jan 27 2023 01...

Страница 256: ...ssues 253 How to Clean the Print Heads Automatically 253 13 2 Diagnostics 256 How to Access Diagnostic Data 257 13 3 System Data 258 How to Display Software Data 258 How to Display Hardware Data 259 H...

Страница 257: ......

Страница 258: ...reaked too light blurred etc or the system indicates the ink cartridge is out of ink It is time to replace the ink cartridge To clean the print heads automatically as a User 1 As a user Press and sele...

Страница 259: ...ing area Clear the weighing zone and re zero the Weighing Platform see Weighing Settings on page 192 Something is touching or laying on the Weighing Platform See the weighing platform zeroing procedur...

Страница 260: ...t description 72 hour time limit for server communication reached Long description Re connect your mailing system to your network and perform a postal inspection to clear the PSD Locked message Recove...

Страница 261: ...data listed below Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Mail Inserted Sensors Status 2 The scr...

Страница 262: ...g in as Supervisor on page 180 From the main menu select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select...

Страница 263: ...er OS PACK XNDF DATA DELTA language variant To display Software Data 1 As supervisor see How to Log in as Supervisor on page 180 From the main menu select the path Maintenance System Info Software Inf...

Страница 264: ...ct the path Maintenance System Info Hardware Information 2 The system hardware data appears on the screen How to Display the Machine Counters The display will show the data of the machine counters To...

Страница 265: ...e list of the events occurred in the machine Base errors PSD events and Server connection history To display the event lists 1 As supervisor see How to Log in as Supervisor on page 180 From the main m...

Страница 266: ...2 Select the Base events list or the PSD events list or Server connection history or Status Management 3 Press OK to validate 13 Troubleshooting 261 Page 261 Jan 27 2023 01 28...

Страница 267: ...list in a table with for each error The Code of the event The Date where appends the event The Cycles count when the event occurred 5 Note the Code and refer to your customer service 262 Page 262 Jan...

Страница 268: ...ications of your Mailing System 14 1 Mail Specifications 265 14 2 Package Specifications 266 14 3 General Specifications 268 14 4 Operating Conditions 269 14 5 System Specifications 270 14 6 System Ch...

Страница 269: ......

Страница 270: ...flap sizes as illustrated below note the illustration is not to scale Envelopes Minimum Weight 0 1 oz Maximum Weight 1 lb 10 4 oz Minimum Envelope Thickness 0 008 inches Maximum Envelope Thickness 0 6...

Страница 271: ...age The measurements shall be provided in inches with an accuracy of 3 decimal places ie NN NNN A package must meet the following dimensional criteria Minimum and maximum size MAX MIN Label Dimensions...

Страница 272: ...not measure more than 130 inches in length and girth combined USPS Retail Ground All Parcels except USPS Retail Ground 130 108 max Length Girth inch For parcels the length is the distance of the longe...

Страница 273: ...gth x Height Base 8 85 x 12 75 x 7 85 Weight Base 8 lb 5 8 oz Power Frequency 60 Hz Max current rating full configuration 2 5 A Power supply 120 V 6 10 3 wire grounded circuit Up to standard NFC15 100...

Страница 274: ...rated in the following conditions Ambient temperature 50 F 104 F Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and s...

Страница 275: ...Accounts The number of accounts is set to 10 by default Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan 270 Page 270 Jan 27 20...

Страница 276: ...on page 57 The Amount and Date Correction functions allow the postage and date is set by the user Correction mode Using Imprint Test on page 90 This layout is dedicated to give an overview of the indi...

Страница 277: ...151 152 153 168 169 170 173 202 211 Date Advance 202 211 Date Correction 60 271 Daylight Savings Time 211 Diagnostics 159 256 E eCertified 46 eConfirmation 46 159 160 169 170 172 173 174 e Confirmatio...

Страница 278: ...36 233 Rate Updates 159 Rate Wizard 66 Received 29 54 170 reports 111 160 256 Re zero 254 S Scale 52 71 254 265 Sensors 256 session 25 26 Sleep 6 16 28 160 186 Slogan 15 29 73 159 160 202 204 229 Stam...

Страница 279: ...A0146499 A 30 01 2023...

Страница 280: ...A0146499 A 30 01 2023...

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