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Support and Other Resources

Support and Other Resources

3.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of the
chassis and u

se it to register your product at

https://partner.qsan.com/

(End-User

Registration). We recommend registering your product in QSAN partner website for
firmware updates, document download, and latest news in eDM. To contact QSAN Support,
please use the following information.



Via the Web:

https://qsan.com/support



Via Telephone: +886-2-7720-2118 extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)



Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)



Via Email:

[email protected]

Information to Collect



Product name, model or version, and serial number



Operating system name and version



Firmware version



Error messages or capture screenshots



Product-specific reports and logs



Add-on products or components installed



Third-party products or components installed

Information for Technical Support

The following syst

em information is necessary for technical support, please refer to

following for what and where to get the information of your XCubeDAS series model.

3.2.

Accessing Product Updates

To download product updates, please visit QSAN website:

https://qsan.com/download

Содержание XCubeDAS Series

Страница 1: ...XCubeDAS Series CLI User s Manual Applicable Models XD5324D XD5324S XD5316D XD5316S XD5312D XD5312S XD5326D XD5326S QSAN Technology Inc www QSAN com...

Страница 2: ...of its publication date The information is subject to change without notice Trademarks QSAN the QSAN logo XCubeDAS and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Microsof...

Страница 3: ...r SFF 26 disk 2U Chassis XD5326S Single Controller SFF 26 disk 2U Chassis Information contained in this manual has been reviewed for accuracy But it could include typographical errors or technical ina...

Страница 4: ...pplicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include...

Страница 5: ...Password setpwd 12 2 2 4 Assign an Enclosure ID id 12 2 3 Storage Management 13 2 3 1 Show SAS Port Information port 13 2 3 2 Show Disk Information disk 14 2 3 3 Set Zone Configurations zone 15 2 4 Ma...

Страница 6: ...oltage Information volt 32 2 6 3 Show PSU Information psu 33 2 6 4 Show Fan Information fan 34 2 6 5 Show Sensors Information sensor 35 3 Support and Other Resources 37 3 1 Getting Technical Support 3...

Страница 7: ...Setup Serial Console by HyperTerminal 4 Figure 1 4 The Procedures of Setup Serial Console by PuTTY 5 Figure 2 1 All SAS Ports Access All Disk Drives Diagram 17 Figure 2 2 SAS Ports and Disk Drives Di...

Страница 8: ...Reserved Tables Table 1 1 Command Line Description 6 Table 1 2 CLI Command List 6 Table 2 1 Port Description 14 Table 2 2 Temperature Sensor Description 32 Table 2 3 Voltage Description 33 Table 2 4...

Страница 9: ...isassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follo...

Страница 10: ...draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestions for perfor...

Страница 11: ...Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar In...

Страница 12: ......

Страница 13: ...eed 1 1 System Requirement and Setup The XD5300 series uses the console port as the command line interface Please use the console cable in the accessory box and connect it between the controller and t...

Страница 14: ...the console after the connection is made INFORMATION For more information about terminal software please refer to HyperTerminal http www hilgraeve com hyperterminal PuTTY http www putty org 3 Here we...

Страница 15: ...Getting Started with CLI 3...

Страница 17: ...Getting Started with CLI 5 Figure 1 4 The Procedures of Setup Serial Console by PuTTY 5 Users should be able to login the controller system via console cable by following the procedures above...

Страница 18: ...1 2 CLI Command List Command Description Details buzzer Turn off the buzzer Section 2 5 3 clrlog Clear all event logs of the system Section 2 5 2 date Show or set the system time Section 2 2 2 disk Sh...

Страница 19: ...ion Section 2 6 5 setpwd Change the password Section 2 2 3 shutdown Shutdown the system Section 2 4 6 sys Show system information Section 2 4 1 sysname Show or set the system name Section 2 2 1 temp S...

Страница 20: ...pose and note about usage Syntax The command s syntax Parameters Descriptions of command s parameters Example One or more examples of command s usage The usage of each CLI command is described in the...

Страница 21: ...boot Reboot the system rtdft Reset all setting to factory default sensor Display system s sensors information serv Change service port output setpwd Change the password shutdown Shutdown the system sy...

Страница 22: ...ame Optional specify the system name for easy recognition The default system name is the model name plus the last 6 digits of serial number e g XD5300 D40000 The maximum length of the system name is 3...

Страница 23: ...fy the system date and time YYYY the year MM the month DD the day number 1 31 HH the hour 0 23 MM the minutes 0 59 SS the seconds 0 59 Example Show the current system date and time and then change it...

Страница 24: ...ew password to access the system factory default is 1234 The maximum length of the password is 16 characters Valid characters are A Z a z 0 9 _ Example CLI setpwd Current password is 1234 CLI setpwd Q...

Страница 25: ...closure ID is 1 CLI id 5 Set the system s enclosure ID number to 5 CLI id The system s enclosure ID is 5 2 3 Storage Management This section includes the following command sets port Show the status an...

Страница 26: ...RL1 Port 5 DOWN CTRL2 Port 1 DOWN CTRL2 Port 2 12G 500605B00929A321 CTRL2 Port 3 DOWN CTRL2 Port 4 DOWN CTRL2 Port 5 DOWN Table 2 1 Port Description Column Name Description LINK The connection link ra...

Страница 27: ...GATE ST500NM0001 6G SAS 5000C500420D54C1 07 SEAGATE ST500NM0001 6G SAS 5000C50041C292B5 08 SEAGATE ST500NM0001 6G SAS 5000C50041C34281 09 SEAGATE ST500NM0001 6G SAS 5000C50041B655F1 10 SEAGATE ST500NM...

Страница 28: ...ing settings 3 set set zone configuration h1 h2 h3 h4 h5 hX indicate SAS port X 1 2 3 4 5 N N indicates drive slot N specify all drive slots Example 1 Display the current zoning of the system The defa...

Страница 29: ...isk drives which are divided into two groups You can configure the zoning setting for each port according to requirement Here is an example of two zones of SAS ports and disk drives SAS port 1 and 2 c...

Страница 30: ...ivided into Two Groups Diagram The SAS zoning configuration is on the following CLI zone set h1 h2 1 2 3 4 5 6 7 8 9 10 11 12 Original Zoning Port Accessible Drive Slot 1 All 2 All 3 All 4 All 5 All N...

Страница 31: ...11 12 3 13 14 15 16 17 18 19 20 21 22 23 24 4 13 14 15 16 17 18 19 20 21 22 23 24 5 13 14 15 16 17 18 19 20 21 22 23 24 Notice You must reset system to take effect 3 Set SAS ports and disk drives whic...

Страница 32: ...gure 2 3 SAS Ports and Disk Drives Divided into Five Groups Diagram The SAS zoning configuration is on the following CLI zone set h1 1 2 3 4 5 CLI zone set h2 6 7 8 9 10 CLI zone set h3 11 12 13 14 15...

Страница 33: ...r Clear current zoning and set to default zoning You must reset system to take effect 2 4 Maintenance This section includes the following command sets sys Show system information fwdl Download firmwar...

Страница 34: ...ID XD5300 Backplane ID QW424 Enclosure Logical Identifier 5001378000124690 Enclosure Product Serial No QW42401378124690 Firmware Information Revision 1 0 0 Creation Time 2017 01 19 03 28 22 Manufactu...

Страница 35: ...re upgrade procedures are on the following 1 Download new firmware code CLI fwdl Please Use XModem Protocol for File Transmission Use Q Or q to quit Download before starting XModem 2 Use HyperTerminal...

Страница 36: ...nd File 3 After the transmission completes reboot the system to tack effect CLI reboot System will reboot later INFORMATION To download the product firmware please visit QSAN website https qsan com do...

Страница 37: ...red to default settings You must reset system to take effect 2 4 4 Identify the System or the Disk Drive Slot ident Command idnet Description Identify system or disk drive slot for maintenance or mana...

Страница 38: ...D later CLI ident system on The system s UID LED is on CLI ident system off The system s UID LED is off 2 Identify the drive slot 3 for maintenance use Blinking amber LED on drive slot 3 CLI ident slo...

Страница 39: ...stem CLI reboot System will reboot later TIP In dual controller model reboot the system will reboot the controller 1 first and then controller 2 after 30 seconds 2 4 6 Shutdown the System shutdown Com...

Страница 40: ...shut down later 2 4 7 Logout logout Command logout Description Exit CLI Syntax logout Parameters None Example Logout to exit CLI CLI logout 2 5 Log Center This section includes the following command s...

Страница 41: ...x evtlog Parameter none Example Show system event logs CLI evtlog Jan 18 2017 03 57 56 237 PLATFORM Firmware initialization started Jan 18 2017 03 57 56 259 CTRL 1 Peer ctrl present Jan 18 2017 03 57...

Страница 42: ...he system s event logs are cleared 2 5 3 Mute the Buzzer buzzer Command buzzer Description Turn off the buzzer Syntax buzzer off Parameter off Set off to turn off buzzer Example Mute the buzzer CLI bu...

Страница 43: ...m sensor Show temperature voltage PSU and fan information INFORMATION For more information about system components please refer to chapter 2 System Components Overview in the XCubeDAS Hardware Owner s...

Страница 44: ...9C OK 75 65 5 0 Ctrl 2 SAS Expander 65C OK 95 90 5 0 Backplane Location Left 30C OK 70 65 5 0 Backplane Location Middle 34C OK 70 65 5 0 Backplane Location Right 29C OK 70 65 5 0 Table 2 2 Temperature...

Страница 45: ...3 3V standby 3 32V OK Ctrl 2 Volt 1 8V 1 81V OK Ctrl 2 Volt 0 9V 0 92V OK Backplane 12V 12 00V OK Backplane 5V 5 05V OK Backplane 3 3V 3 30V OK Backplane 3 3V standby 3 31V OK Table 2 3 Voltage Descri...

Страница 46: ...2 Power Supply Status PSU 1 OK PSU 2 OK Table 2 4 Fan Description Column Name Description Status The status of the PSU OK The PSU is present and work correctly FAIL The PSU is not accessible or abnor...

Страница 47: ...e status of the fan OK The fan module is present and work correctly FAIL The fan module is not accessible or abnormal behavior 2 6 5 Show Sensors Information sensor Command sensor Description Show all...

Страница 48: ...Location Middle 34C OK 70 65 5 0 Backplane Location Right 29C OK 70 65 5 0 Quantity of voltage sensors 16 Voltage Sensor Value Status Ctrl 1 Volt 3 3V 3 32V OK Ctrl 1 Volt 12V 12 24V OK Ctrl 1 Volt 5V...

Страница 49: ...s 09 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information to Collect Product n...

Страница 50: ...oviding documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback incl...

Страница 51: ...ive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intell...

Страница 52: ...DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UN...

Страница 53: ...LA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connecti...

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