Qsan Technology XCubeNXT XN8012D, Руководство по оборудованию

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11. Support and Other Resources
11.1. Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the chassis
and register your product at
partner.qsan.com/ (End-User Registration). We recommend registering
your product in QSAN partner website for firmware updates, document download, and latest news in
eDM. To contact QSAN Support, please use the following information.
1. Via the Web: http://www.qsan.com/en/contact_support.php
2. Via Telephone: +886-2-7720-2118 extension 136 (Service
hours: 09:30 - 18:00, Monday - Friday, UTC+8)
3. Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)
4. Via Email: support@qsan.com
Information to collect
1. Product name, model or version, and serial number
2. Firmware version
3. Error messages or screenshot images
4. Product-specific reports and logs
5. Add-on products or components installed
6. Third-party products or components installed
Information for Technical Support
The following system information is necessary for technical support, please refer to following for
what and where to get the information of your XCubeNXT XN8000D model.
If the technical support requests you to download the service log, please navigate to the QSM UI

Control Panel

System

Maintenance

Import/Export

Export system diagnosis report,
and then click the Export button.