13
Troubleshooting Guide
Problem
phenomenon
May caused by
Try the following
Whiteboard
does not
work
There is no server
icon on system tray
Does not start server
program
Start server program
Has not install server
program
Install server program
The server icon is in
red
The whiteboard and
computer does not
connect
Connect whiteboard and
computer with USB cable
Whiteboard cannot
pass self test, so
caused whiteboard
cannot connect
Check if there are object
pressed on whiteboard
surface, please move it
away
Something wrong
with driver
Uninstall driver and install
again
The server icon is in
green
Wrong calibration
Calibrate again
When
calibrating,
some
calibration
point can not
been seen
No green crossed
cursor on
whiteboard
There are something
wrong with projector
adjustment so that part
of image is outside the
whiteboard projected
area
Adjust projector
Cannot write
Mouse can move
but no writing stroke
Software is not in
writing mode
Shift to writing mode and
set mouse status as pen
Mouse can move in
desktop operation
mode but cannot
The selected stroke
color is same to or
similar to the
Change stroke color or
background color