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183

Chapter 6

Troubleshooting

After quick installation of the CMS-2000 (CMS Server) and having entered the correct

user name and password, the system showed the warning message

“

Network Failure:

the server is not found on the network. Please check the server status.

”

Solution

Please check the following:

The hard drives are empty and do not contain any data. You can clean all the data on

the hard drives in Windows Disk Management, and install the CMS-2000 again.

If a hard drive has been used in a NAS or an NVR, it may be determined abnormal and

unavailable by CMS.

Содержание VioStor CMS

Страница 2: ...s functionality and other product specifications are subject to change without prior notice or obligation Information contained herein is subject to change without notice QNAP and the QNAP logo are trademarks of QNAP Systems Inc All other brands and product names referred to are trademarks of their respective holders Further the or symbols are not used in the text Limited Warranty In no event shal...

Страница 3: ...r packaging will not be compensated Please read the safety warnings and user manual carefully before using this product This product can only be used with the power supply provided by the manufacturer Please contact qualified technicians for any technical enquires Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover To avoid fire o...

Страница 4: ...rence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception...

Страница 5: ...5 may void the authority granted to the user by the FCC to operate this equipment CE NOTICE Class B only ...

Страница 6: ... could result in injury to human body or death Caution This icon indicates the action may lead to disk clearance or loss OR failure to follow the instructions could result in data damage disk damage or product damage Important This icon indicates the information provided is important or related to legal regulations ...

Страница 7: ...GGESTED PC SPECIFICATION FOR CMS CLIENT 25 3 2 INSTALLING CMS CLIENT 26 3 3 CONNECTING CMS CLIENT TO CMS SERVER 28 3 4 QUICK CONFIGURATION WIZARD 30 3 5 CONFIGURING CMS CLIENT 37 3 6 LICENSE 40 3 7 ACTIVATING LICENSE ONLINE 41 3 7 1 ACTIVATING LICENSE OFFLINE 42 3 7 2 TRANSFERRING DELETING AUTHORIZATION 46 3 8 SERVER 50 3 8 1 ADDING NVR 51 3 8 2 DELETING EDITING NVR 55 3 8 3 ADDING REMOVING CAMERA...

Страница 8: ...UTO CRUISING 124 3 15 5 ALARM MODE ALARM LIST EVENT LOGS 128 3 15 6 E MAP 130 3 15 7 MULTI MONITOR MODE 133 3 16 PLAYBACK 135 3 16 1 VIDEO PLAYBACK PAGE 135 3 16 2 MULTI VIEW PLAYBACK 143 3 16 3 EXPORTING VIDEO FILE 146 CHAPTER 4 SERVER LOG 149 4 1 EVENT LOG 149 4 2 SERVICE LOG 150 4 3 SYSTEM LOG 151 4 4 NVR EVENT LOG 152 4 5 ONLINE USER 153 CHAPTER 5 CMS SERVER MANAGEMENT 154 5 1 GENERAL SETTING ...

Страница 9: ... 1 UPDATE FIRMWARE BY WEB ADMINISTRATION PAGE 167 5 6 2 UPDATE FIRMWARE BY QNAP FINDER 169 5 7 RESTORING TO FACTORY DEFAULT 171 5 8 DISK MANAGEMENT 171 5 8 1 VOLUME MANAGEMENT 171 5 8 2 RAID MANAGEMENT 174 5 8 3 HDD SMART 176 5 8 4 ENCRYPTED FILE SYSTEM 176 5 9 SYSTEM STATUS 179 5 9 1 SYSTEM INFORMATION 179 5 9 2 RESOURCE MONITOR 179 CHAPTER 6 TROUBLESHOOTING 183 TECHNICAL SUPPORT 191 GNU GENERAL ...

Страница 10: ...ny liquid 8 Do not place this product on any uneven surface to avoid falling off and damage 9 Make sure the voltage is correct in your location when using this product If you are not sure about the voltage please contact the distributor or the local power supply company 10 Do not place any object on the power cord 11 Do not attempt to repair this product in any occasions Improper disassembly of th...

Страница 11: ...ecording and playback The CMS Server supports up to a maximum of 128 multi server monitoring Users can monitor up to a maximum of 1024 IP cameras up to a maximum of 64 channels per screen Concurrent independent playbacks and display controls in four screens are also supported The CMS Server has the highest compatibility with the QNAP VioStor NVR series and also supports a variety of brand name IP ...

Страница 12: ...h Copy button 2 USB 2 0 reserved 3 LED indicators HDD1 HDD2 LAN eSATA 4 Power button 5 Power connector 6 Gigabit LAN x 2 7 USB 2 0 x 2 reserved 8 Password network settings reset button 9 K Lock security slot 10 eSATA reserved 11 USB 3 0 x 2 reserved ...

Страница 13: ... 0 reserved 2 One Touch Copy button 3 LED indicators HDD1 4 LAN eSATA 4 Power button 5 Password network settings reset button 6 Gigabit LAN x 2 7 USB 2 0 x 4 reserved 8 USB 3 0 x 2 reserved 9 eSATA reserved 10 Power Connector ...

Страница 14: ...le tray CPU Intel 2 13GHz dual core processor RAM 1GB Operating System Linux Embedded Ethernet Port Gigabit Rj 45 Ethernet port x 2 Dimensions 150 H x 102 W x 216 D mm 5 91 H x 4 02 W x 8 5 D inch Net Weight 1 74 Kg 3 84 lb Gross weight 2 92 Kg 6 44 lb Temperature 0 40 C Relative Humidity 0 95 R H Power Supply Input 100 240V AC 50 60 Hz Output 90W ...

Страница 15: ... 2 13GHz dual core processor RAM 1GB Operating System Linux Embedded Ethernet Port Gigabit Rj 45 Ethernet port x 2 Dimensions 44 H x 439 W x 499 D mm 1 73 H x 17 28 W x 19 65 D inch Net Weight 7 63 Kg 16 82 lb Gross weight 9 55 Kg 21 05 lb Temperature 0 40 C Relative Humidity 0 95 R H Power Supply Input 100 240V AC 50 60 Hz Output Redundant 250W ...

Страница 16: ...ontains the Quick Start Guide CMS Client QNAP Finder and the user manual Browse the CD ROM and access the following contents Finder The setup program of the QNAP Finder for Windows OS CMS Client The main program of the central management and monitoring system Manual The user manual of the QNAP VioStor CMS The above contents can also be downloaded at the QNAP Security website http www qnapsecurity ...

Страница 17: ...e http www qnapsecurity com pro_compatibility asp Note QNAP disclaims any responsibility for product damage malfunction or data loss recovery due to misuse or improper installation of hard disks in any occasions for any reasons 2 3 IP Camera Compatibility List For information on supported IP Camera models please visit the QNAP Security website http www qnapsecurity com pro_compatibility_camera asp...

Страница 18: ...he system is in degraded read only mode 2 member drives fail in a RAID 5 or RAID 6 configuration the disk data can still be read 8 Hardware self test error Flashes red every 0 5 sec The system is in degraded mode one member drive fails in RAID 1 RAID 5 or RAID 6 configuration Flashes green every 0 5 sec 1 The system is starting up 2 The system is not configured 3 A hard drive is not formatted Gree...

Страница 19: ...ed in System Tools Hardware Settings Beep sound No of Times Description Short beep 0 5 sec 1 1 The system is starting up 2 The system is being shut down software shutdown 3 The reset button is pressed 4 The system firmware has been updated Short beep 0 5 sec 3 The system data cannot be copied to the external device by pressing the auto backup button Short beep 0 5 sec long beep 1 5 sec 3 every 5 m...

Страница 20: ...ow the steps below to install the software of the CMS Server The following example is based on the Windows OS 1 Install the QNAP Finder from the product CD 2 Run the QNAP Finder If the QNAP Finder is blocked by the firewall or anti virus software unblock them ...

Страница 21: ...21 3 The QNAP Finder will scan for CMS Server s that have not been configured on the local network The CMS Server can be identified by the model number Click Yes to start setting up the CMS Server ...

Страница 22: ...22 4 Click OK to proceed 5 The default web browser will be opened Follow the onscreen instructions to configure the CMS Server ...

Страница 23: ...23 6 Click START INSTALLATION in the last step 7 All the installed hard disk drives will be formatted and all the data will be cleared Click OK to proceed ...

Страница 24: ...24 8 When finished click Return to system administration page to complete the initialization process for the CMS Server ...

Страница 25: ...lient runs on fulfills at least the following requirements CPU Intel Sandy Ivy bridge series To display full HD videos or monitor multiple cameras i5 i7 or above is recommended Memory 4GB or above To display HD videos or monitor multiple cameras 6GB or above is recommended Operating System Windows 7 64 bit is recommended Network Interface Gigabit Ethernet Screen Resolution 1920 x 1080 Graphics Car...

Страница 26: ...26 3 2 Installing CMS Client Follow the steps below to install the CMS Client 1 Run the CMS Client installer from the product CD and click Next ...

Страница 27: ...27 2 Choose the shortcuts to create and click Next 3 Select the installation directory and click Install ...

Страница 28: ...28 4 After finishing the installation process click Finish 3 3 Connecting CMS Client to CMS Server Follow the steps below to connect the CMS Client to the CMS Server ...

Страница 29: ...ord and domain please select the domain from the Login to field and click OK Or click Auto Find to search for CMS Servers on the local network Double click a CMS Server from the list to connect to it or click Connect to connect the CMS Server Select the CMS Server and click Connect ...

Страница 30: ... the CMS Client Default administrator credentials username admin Password admin 3 4 Quick Configuration Wizard If this is the first time the CMS Client is configured the Quick Configuration Wizard will start automatically Please follow the instructions to set up the CMS system ...

Страница 31: ...31 License Activation Activate your license on this page License activation is required before cameras can be added For details please refer to Chapter 3 6 ...

Страница 32: ...omatically or enter the NVR IP address manually Click to move the NVR to be added to the box on the right and click Confirm to add the NVR Tip Use the Shift or Ctrl up or down keys on the keyboard to select multiple NVR servers For more details please refer to Chapter 3 8 1 ...

Страница 33: ... if 20 channels from NVR 1 and 32 channels from NVR 2 are selected for the 6 channel view all 20 channels from NVR 1 will be first assigned from Channel 1 to Channel 6 sequentially and the seventh channel from NVR 1 will be assigned to display on Channel 1 again and eighth on Channel 2 All 32 channels from NVR 2 will then be assigned from Channel 1 to Channel 6 after all cameras from NVR 1 are ass...

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Страница 36: ...36 Uploading E map s Select the E map files or directories on the right click Confirm to upload the E maps and then click Finish to finish the wizard ...

Страница 37: ...37 3 5 Configuring CMS Client To enter the system settings page on the CMS Client login the live view page as an administrator and then click ...

Страница 38: ...tatus Information about the number of NVRs that have never been disconnected and have been disconnected and the total IP camera connection status Information about the number of cameras that have never been disconnected and have been disconnected connection failure and the total NVR system status Information about the number of hard disk failure fan failure and the total Real time status Online us...

Страница 39: ...39 The configuration settings are available on the left License Server Camera Event management View E map User management Server logs CMS Server Settings ...

Страница 40: ... if you have not already done so using the Quick Configuration Wizard License activation is required before cameras can be added A 64 channel license is provided for each CMS Server and you can choose to activate or deactivate your license online of offline ...

Страница 41: ...41 3 7 Activating License Online Please follow the steps below to activate your license online 1 Click Activate License Online 2 Enter the product authorization key and click Activate and Finish ...

Страница 42: ...the Internet is unavailable please follow the steps below to activate your license offline 1 Click the Activate License Offline button A prompt window will appear to remind you to use another PC that can go online to bind the PAK and UDI So a physical permission file can be generated to activate the CMS Client ...

Страница 43: ...43 2 Click Offline Activation after entering the License Store http license qnap com ...

Страница 44: ...on please fill out the PAK provided the device UDI and verification code from the license activation page to download the physical permission file Tip Use the Copy UDI function to copy UDI and paste in the field of QNAP license store ...

Страница 45: ...45 4 Upload the license file After the license is activated its details will appear ...

Страница 46: ... offline Online License Deactivation If Internet access is available for the CMS Server please click the license to be deactivated and then Deactivate License Online The CMS Server will connect to the License Store to deactivate the selected license The system will confirm with you about license deactivation Please click Yes ...

Страница 47: ...please click Deactivate License Offline The CMS Client will generate a deactivation ticket a physical file Please upload this ticket to the License Store using another device that can connect to the Internet To deactivate the license offline please follow the steps below 1 Select a license to be deactivated click Yes and a ticket will be generated ...

Страница 48: ...48 2 Go to the License Store using another computer that can connect to the Internet and click Offline Deactivation ...

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Страница 50: ...rification code and click Apply 3 8 Server After license management activation and deactivation the next step is to add NVR servers and cameras Add delete and edit any server types supported by the CMS on the Server page You can manage the cameras connected to the server ...

Страница 51: ... client can apply the same system time alert notification and SMSC settings to a number of NVRs only limited to the same models to save the system setup time 3 8 1 Adding NVR To add one or more NVR servers click ...

Страница 52: ...ll of them When the Add all the cameras option is checked all the cameras configured on the NVR will be added Note When any pair of username and password for the multiple NVRs to be added is incorrect the server s will not be added and no warning message will appear If the subnet of an NVR is different from that of the CMS Client use Manual Add and enter the IP and port number of that NVR Click OK...

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Страница 54: ...click OK and the Add Server in Progress message box will appear and the status will be shown in the box Click Confirmation The system will add the servers one by one There are four kinds of status Retrieving NVR Data Add Channel channel number to CMS Done and Connection Error ...

Страница 55: ...click To edit the NVR details server name IP address port user name or password select the NVR and click Click OK after all fields are completed Note A NVR can only be edited and deleted by administrators of that NVR Please be sure to type in the administrator username and password in the Edit Server dialog window or details of cameras and their live view may not be displayed correctly ...

Страница 56: ...ws to add or remove the cameras to be controlled and monitored by the CMS Client After applying the settings the number of cameras connected to the NVR will appear next to the NVR name on the left list 3 8 4 Firmware Update Follow the steps below to update firmware 1 Select the NVR for which to update the firmware and click Update Firmware ...

Страница 57: ...57 2 Browse and select the firmware image file img from the local computer ...

Страница 58: ...f multiple NVR servers at the same time if they are the same model 3 8 5 TCP IP Configuration The CMS Server supports static IP assignment for all NVRs and for each NVR the number of LAN ports can be different Please note that DHCP is not supported ...

Страница 59: ... IP address To assign a fixed IP to the NVR enter the IP address the subnet mask and the default gateway Primary DNS Server Enter the IP address of the primary DNS server that provides the DNS service for the NVR on the external network Secondary DNS Server Enter the IP address of the secondary DNS server that provides the DNS service for the NVR on the external network ...

Страница 60: ...ers to the capability of switching over the network transfer port to the redundant port automatically when the primary one fails to avoid network disconnection When the connection is resumed on the primary network port the network transfer will be switched over to that port automatically Load balancing Load balancing refers to the ability to spread network traffic between two or more network inter...

Страница 61: ... To optimize the network transfer speed of the NVR in the load balancing mode use an Ethernet switch and enable 802 3ad or link aggregation on the switch ports that the NVR s Gigabit LAN ports are connected to ...

Страница 62: ... for the primary network port LAN 1 Use static IP address To assign a fixed IP to the NVR enter the IP address the subnet mask and the default gateway Primary DNS Server Enter the IP address of the primary DNS server that provides the DNS service for the NVR on the external network Secondary DNS Server Enter the IP address of the secondary DNS server that provides the DNS service for the NVR on th...

Страница 63: ...Internet time server automatically Enable this option to update the date and time of the NVR automatically with an NTP Network Time Protocol server Enter the IP address or the domain name of the NTP server for example time nist gov or time windows com 3 8 7 Alert Notification When a problem occurs e g power outage or a hard disk drive is unplugged an alert email will be sent to the specified recip...

Страница 64: ...stem Event Logs Note It is recommended to send a test email to make sure the mail server settings are configured correctly 3 8 8 SMSC Settings Configure the SMSC Short message service centre settings to send the SMS text messages to the particular mobile phone numbers when an event is detected by the NVR The default SMS service provider is Clickatell Add an SMS service provider by selecting Add SM...

Страница 65: ...service provider to configure the SMS settings Please send a test SMS to verify that the settings are correct Go to Camera Settings Alarm Settings Advanced Mode to edit the SMS settings or select to use the Traditional Mode and configure the SMS settings on this page It is recommended to send a test email to make sure the mail server settings are configured correctly ...

Страница 66: ...R that the camera belongs to IP address model and the live video Recording settings and schedules of the cameras can also be managed on this page Under the Recording tab you can configure the video compression format screen resolution frame rate and video quality and select to enable or disable audio recording and manual recording for the configured channel ...

Страница 67: ...images per second Please note that the actual frame rate may vary according to traffic conditions Video quality Select the video recording quality used by the camera The higher the resolution the more clear the video will be but the larger the hard disk space will be used Enable audio recording optional Check this option to enable audio recording Enable manual recording After this option is checke...

Страница 68: ...nges have been made an asterisk will appear on the tab You will be prompted to save the changes when switching to a different tab Note By clicking Apply to all the changes made will be applied to all cameras For cameras that do not support the selected functions the changes made will not apply to them even if Apply to all is clicked ...

Страница 69: ...fter checking these options click Save to save the settings or Undo to go back to the previous step Note The alarm settings must be configured on the NVR first Then go to Event Management of the CMS system to enable the alarm input of the camera So the CMS system can receive the alarms from the NVR Please refer to Chapter 7 10 FAQ for details ...

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Страница 71: ...71 3 11 View The administrator can define the view layout in view configuration After choosing a view layout enter the name and description of the view Click OK to confirm ...

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Страница 73: ...73 Then drag the cameras in the NVR list on the left to the channel window on the right The E map s can also be inserted ...

Страница 74: ...nd interval and edit the camera to be viewed The live view supports the carousel function In the description field of each layout Server name and the order of each placed camera will be listed Adjust the carousel order and interval and preview the live video ...

Страница 75: ...75 Note Drag an NVR to the blank channel window and all the cameras of the chosen NVR will be played in the sequential mode in that channel window ...

Страница 76: ...drag an NVR to a channel window and its cameras will be inserted to each channel window one by one If the number of the remaining channel window is less than the total number of cameras from the NVR those additional cameras will not be added ...

Страница 77: ...ication when an event occurs to the IP camera To set up an IP camera on the E map please complete the IP camera settings on the Alarm Settings page on the NVR first An E map example is shown below The NVR provides a default E map Add or remove the E maps whenever necessary Note Please login the CMS Client as an administrator to edit and view the E maps List of E maps IP camera icon List of IP Came...

Страница 78: ...convenient for users to switch between E maps An NVR icon used to indicate the location of an NVR The NVR icon is only provided for users to pinpoint a NVR location on the map Icon for a PTZ IP camera Icon for a fixed body or fixed dome IP camera After dragging the icon to an E map right click the camera icon to change the icon direction or delete the icon from the E map Tip Double click a camera ...

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Страница 80: ... 3 12 1 Adding E map To add an E map to indicate the location of an IP camera click to enable the Edit mode and enter the map name and description Browse and select the image file for the map and click OK ...

Страница 81: ...he upper layer e g 1F1029 and click After adding a lower layer E map the E map icon at the upper layer will change to Note After a lower layer E map is added you will be automatically directed back to the upper layer E map icon to add multiple E maps for the same upper layer ...

Страница 82: ...82 Batch uploading E maps Click to batch upload multiple E maps to the CMS Server Select the image files or directory on the left and click OK to upload the E maps ...

Страница 83: ...ick Enter the new name and description and click OK To change the picutre of the E map re upload the picture and then click OK 3 12 3 Deleting E map To delete an E map select the map icon and click To delete a set of E maps under the same level select the map set icon and click ...

Страница 84: ...g the E map and adding the cameras to the map double click the IP camera icon to configure the cameras The icon style and name font color background color description etc can be set Please use the Remove button at the lower left corner to remove cameras ...

Страница 85: ...wo user categories are supported for this feature role and group For the role appropriate permissions can be assigned for monitoring playback and system management functions based on its positions and responsibilities For the group all the users are simply categorized for better classification and identification Note The keywords entered in the search box on top left side of the page are case sens...

Страница 86: ... Role Group please do so in the user list under each role group and not on the user information page 3 13 1 Role Management Assign users to their role based on their responsibility and specify permissions for their role on this page ...

Страница 87: ... the NVR camera display mode and E map permissions of the existing roles Click Finish to save the changes Deleting a role To delete a role select the role on the list to the left and click Note A role cannot be deleted unless all users under that role are deleted Please be sure to delete all users under a role before deleting that role ...

Страница 88: ...88 Creating new user s under the role Select a role and click Add User ...

Страница 89: ... and underscores _ It is case insensitive and supports double byte characters such as Chinese Japanese and Korean but cannot be a pure number or contain the following characters Password The password is case sensitive and the maximum length is 16 characters It is recommended to use a password of at least 6 characters Other fields Please finish the remaining fields such as email phone number and de...

Страница 90: ...g user to the role To quickly add existing users to a different role simply choose a role click Add User to Role and click OK Newly added users will be listed in the User Management Wizard Click Finish to save the changes ...

Страница 91: ...91 Editing an user Select a user and click Edit User ...

Страница 92: ...92 Edit user information and click Finish Note Due to security and safety concerns the Password and Retype Password fields will be cleared each time the user password is edited ...

Страница 93: ...from the list to the right and click Delete User The chosen user account under the role will be deleted permanently from the system Please note that the Remove User from Role button is used to only remove the user account from the role and the account will still exist in the system after the account is removed ...

Страница 94: ...ess right Administrator Description System Operation Ability to configure License Server Camera Event Management User Management Writable Ability to configure or only read User configuration View Management Writable Ability to configure or only read View configuration E map Management Writable Ability to configure or only read E map configuration Log Out Ability to log out ...

Страница 95: ...era panels Live View Bookmark Ability to use quick detail bookmarks on the live view page Live View Event Log Ability to watch view and control event logs on live view page Playback Export Ability to export video or playback Playback Bookmark Ability to use quick detail bookmark during playback Playback Snapshot Ability to take a snapshot during camera playback ...

Страница 96: ...ess Each category is organized and presented in a treeview click the sign or sign before an item to collapse or expand for more items Also the access right for each application can be configured for the role Click Save after confirmation or Undo to go back to the last step ...

Страница 97: ...hts of the NVRs or the cameras for each role on this page The available options include sound output input recording PTZ control manual recording and snapshot Click Save to apply the changes or select Undo to return to the previous step ...

Страница 98: ...98 View Configure the view layouts for each role on this page this feature is for administrators only Click Save to apply the changes made on this page or select Undo to return to the previous step ...

Страница 99: ...map Assign the rights of each right to edit and use E maps on this page this feature is for administrators only Click Save to save the changes made on this page or select Undo to return to the previous step ...

Страница 100: ... management Note The same CMS users can be assigned both to a Role and Group Therefore one user can have both role and group properties Adding a group To create a new group click Enter the name of the group and click Finish Adding an user to a group Select a group and click Create New User ...

Страница 101: ...upports alphabets A Z numbers 0 9 and underscores _ It is case insensitive and supports double byte characters such as Chinese Japanese and Korean but cannot be a pure number or contain the following characters Password The password is case sensitive and the maximum length is 16 It is recommended to use a password of at least 6 characters Other fields fields such E mail phone number and descriptio...

Страница 102: ...102 Deleting a group To delete a group select the group on the left and click Adding the existing user s to a group To quickly add the existing users to the different groups click Add User to group ...

Страница 103: ...103 Users already created for the group will be listed Click Finish after making your selection Editing an user Select a user and click Edit User ...

Страница 104: ...104 Modify user information and click Finish Note Due to security and safety concerns the Password and Retype Password fields will be cleared each time the user password is edited ...

Страница 105: ...ll be permanently deleted from the system after the user is deleted Removing an user from a group To remove a user from a group select the user and click Remove User from Group Note The Removing User from Group button will only remove users from a role but the user account will still remain in the system ...

Страница 106: ...etails including the name role group that it belongs to phone number email and description will be listed on the right side of the page To further check on the details of a particular user account please click on the user account on the left box and all its account details including the Last Login Date and Time will be shown on the right side of the page ...

Страница 107: ...tive Directory AD and Lightweight Directory Access Protocol LDAP directory and for AD and LDAP users to access the CMS Server Go to the CMS Server Settings page to set up the domain security There are three options available No domain security local users only Select this option and only local users can access the CMS Server ...

Страница 108: ...hentication domain member Select this option to join the CMS Server to an AD domain Enter all fields and choose to enable the RADIUS service After joining the CMS Server to an AD domain the AD users can log into the CMS Server ...

Страница 109: ...ry Enter all fields refer to the following table for explanations on each field and choose to enable the RADIUS service After the CMS Server is connected to the LDAP directory either the local users or the LDAP users can be authenticated to access the CMS Server After the LDAP directory settings are ...

Страница 110: ...applied users will be prompted to choose between Local and LDAP Domain Name in the login to field on the of login screen Field Description Select the type of Choose the LDAP server domain you want to access ...

Страница 111: ...ounts that already exist in the AD and LDAP directory After the domain security feature is configured please be sure to select the correct domain to log in on the login screen 3 15 Live View Upon successful login to the CMS Server the live view console will appear System administrators can view all the configured IP cameras and E maps switch between the display modes enable or disable manual recor...

Страница 112: ... the memory and CPU usage of the client PC Input Device list cameras E maps or views About Logout Playback Configuration Pause Sequential Mode Multi monitor Mode Monitoring Window PTZ Camera Control Panel PTZ bookmarks and other camera related functions Client PC Status Panel Reload ...

Страница 113: ...When this happens users can click this alarm button to view the system logs and 2 if the E map is displayed on the Monitoring Window the camera icon will change to Users can choose to handle the alarm by moving the mouse cursor to the event logs at bottom of the screen please refer to Chapter 3 3 6 for details Note Users can press F11 to turn the full screen mode on or off Camera alarm icon Camera...

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Страница 115: ... miss any event Reload the page Shows the CMS Client version and website address of QNAP Security Logout the CMS Client When an alarm is triggered this icon will flash and users can click this button to enter the alarm mode Icons and description of the Input Device List Icon Description NVRs that have been added to the system IP cameras that have been added to the system This icon shows that there...

Страница 116: ...the computer performance decreases When right clicking a camera channel on the live view page the following functions may not be available depending on the IP camera model Connect to camera homepage Camera Settings Open the configuration page of the IP camera Please refer to the camera settings in the NVR user manual for details Preset Positions Select the preset positions of a PTZ camera Auto Cru...

Страница 117: ...orange color and the channel selected will become an active channel Camera Status The camera status is indicated by the icons shown below Icon Camera Status Indicates that the camera is in the scheduled or continuous recording mode Indicates that manual recording mode is enabled for the camera Indicates that the camera is currently being triggered to record by the advanced NVR Event Management Cam...

Страница 118: ...nnels can be dragged to the main toolbar as shortcuts To delete a shortcut right click the shortcut and select Delete Shortcut Note A maximum of five shortcuts are supported on the main toolbar including camera live view and E maps ...

Страница 119: ...hannel view 4 channel view 2x2 6 channel view 1 1 4 6 channel view 1 5 8 channel view 1 7 9 channel view 3x3 10 channel view 2 8 12 channel view 13 channel view 1 12 16 channel view 4x4 25 channels view 5x5 36 channels view 6x6 49 channels view 7x7 64 channels view 8x8 ...

Страница 120: ...120 3 15 2 Bookmark The CMS Client provides quick and detailed bookmarks to review the snapshot of a channel on the live video page Quick bookmark Select a live view channel and click ...

Страница 121: ...ive view channel and click Enter the title and description To review bookmarks follow the steps below 1 Click the playback button on the monitoring or management page 2 Click the bookmark to view the content You can also save the snapshot print or delete the bookmark ...

Страница 122: ...122 Note When several bookmarks are set in less than two minutes they will be grouped and sorted by time for easy search ...

Страница 123: ...ns and conveniently and quickly point the camera to the present point Login the main page of the specified IP camera Select an IP camera and click this button to connect to the web page of that IP camera Snapshot Take a snapshot of the currently selected camera channel After the snapshot appears you can right click the snapshot to save it to the local computer Manual Recording Start or cancel the ...

Страница 124: ...used to zoom in zoom out the camera digitally Audio in Enable disable the camera s audio input Audio Support optional Turn on or off the audio support for the live view page Focus Control Adjust the focus of the camera if this feature is supported by that camera Quick Bookmark Bookmark an instant video image for live view Detailed Bookmark Enter the details of a bookmarked image Pan and Tilt Click...

Страница 125: ...125 To use the auto cruising feature follow the steps below 1 Right click the PTZ camera channel on the live view page Select Auto Cruising Settings ...

Страница 126: ... 2 View the preset position of a camera 3 Add a preset point To add a preset position for auto cruising select a Preset Name from the drop down menu and enter the staying time interval in seconds Click Add ...

Страница 127: ... interval Click Update 5 Delete To delete a setting highlight a selection on the list and click Delete To delete more than one settings press and hold the Ctrl key on your keyboard and select the settings Click Delete 6 After configuring the auto cruising settings select Enable auto cruising and click OK The PTZ camera will start auto cruising according to the settings ...

Страница 128: ...f it is supported by the camera 3 15 5 Alarm Mode Alarm List Event Logs When an alarm is shown click the icon to view the alarm information The event logs will be shown at the bottom of the screen If the E map of the alarm camera is loaded the Instant Popup Viewing window and the event logs can be displayed Please refer to Chapter 3 3 7 for details Note The alarm settings must be configured on the...

Страница 129: ...ndow for the camera will pop up If you further click the maximize button on the top right of the window the video will occupy the single channel view for you to immediately monitor the camera where the alarm occurred Click the close or restore down button to return to the E map When moving the mouse cursor to the alarm snapshot in the alarm list to the right the camera information and alarm conten...

Страница 130: ...the E map of the alarm triggered camera Open the live view of the alarm triggered camera Show the pop up window of the live view for the alarm triggered camera Immediately play back the video 15 seconds before or after the alarm is triggered Turn off the camera alarm on the list Please note that if a new alarm is triggered by a camera the corresponding alarm will show up again 3 15 6 E map Select ...

Страница 131: ...amera information Double click the camera icon to open the live view popup window drag and move the window or adjust the screen size Note A maximum of 5 live view popup windows can be opened on the E map at the same time Click the maximize button on top right side of the live view popup window to expand it Click the close or restore down button to return to the original E map ...

Страница 132: ...uped together Double click an E map icon on the E map to open another E map Please note that the E map icon serves as a link So users can inter link different E maps to quickly switch between them The E map provides a variety of features and relevant E map settings are covered in Chapter 5 8 ...

Страница 133: ...ext layer in the E map group Single layer E map Click to select a single layer E map When an E map is selected the icon will become E map link Double click this icon to link other E maps NVR The NVR icon is only provided for users to pinpoint a NVR location on the map 3 15 7 Multi monitor Mode Click the icon in the Live View screen to configure the multi monitor settings if multiple monitors two t...

Страница 134: ...m To identify the screen click Identify Next specify the screen function from the drop down menu and the options include None do not display Live view and E map The following shows an example of the Multi monitor mode Live View screen on the first monitor and E map on the second monitor ...

Страница 135: ...the monitoring or management page You can search and play the recording files on multiple NVR servers To return to the live view page click To enter the system management page click Note The playback access right is required to play video files For access right configuration please refer to Chapter 5 9 1 Playback Control Panel Select different playback view layout Playback Timeline Camera List ...

Страница 136: ...mera supports digital zoom With digital zoom enabled the buttons can be used to zoom in zoom out the camera digitally Set the playback interval Set the time interval between the start and end points of a clip for playback This interval cannot exceed 24 hours Fit image to window Keep aspect ratio Adjust the proportions of all or only the current video depending on synchronous or asynchronous playba...

Страница 137: ...137 Detailed bookmark Enter the bookmark details of an instant image of the camera Play pause a video Stop Reverse playback Decelerate Accelerate Previous frame Next frame ...

Страница 138: ...8 Playing recording files Follow the steps below to play the recording files on a remote NVR server 1 Select single view or multi view playback from the top 2 Drag and drop a camera to the playback window ...

Страница 139: ...ck interval The interval cannot exceed 24 hours 4 After setting the start and end time the green bar s representing normal recording files and the red bar s representing alarm recording files will be shown on the timeline ...

Страница 140: ...reen By default the aspect ratio is kept for each camera 6 Click the green parts of a timeline to view the camera image at the corresponding time point Use the magnifying glass to zoom in or out on the timeline A tooltip with the time information will appear when moving the mouse cursor to a corresponding time point on the timeline ...

Страница 141: ...ht turns red The red parts on the green bars of the timeline represent the intervals for alarm recordings files To use this feature please configure the settings in Camera settings Alarm settings on the NVR Double click the title of a camera to view its recording files in the single channel mode Double click the title again to return to the original viewing mode In the 1 or 4 channel layout you ca...

Страница 142: ...142 ...

Страница 143: ...143 3 16 2 Multi view Playback Playback recording files of a maximum of 16 IP cameras concurrently By default the multi view playback time is synchronized ...

Страница 144: ...onize button to cancel synchronization first In asynchronous playback the timeline can be adjusted to playback at different time for each channel respectively Note While switching to the asynchronous mode you can independently playback each channel but only within the same time interval ...

Страница 145: ... active channel the channel that is being selected For instance the time stamps of all channels played back are different in the figure above After is clicked the time stamps of all channels in the figure below will be aligned and played based on the channel four the active channel ...

Страница 146: ...save them to the local computer Note The playback access rights of the IP camera need to be set before this feature can be used 1 Select a NVR from the content list on the left and drag and drop a channel a camera icon to be played to the playback window on the right 2 Click Set Playback Interval to select the interval ...

Страница 147: ...147 3 Select the channel that you would like to export video files for and click Export video file on the panel Note Only green and red parts on the timeline can be selected to export video files ...

Страница 148: ...148 4 Enter the storage path and file name of the video file and click Export You can watch the video in the preview window The time it takes to export the files varies depending on computer performance ...

Страница 149: ... the page to check other available logs Note Currently only English event logs are supported by the CMS system 4 1 Event Log After the alarm mode is enabled the following camera event logs will be recorded and listed at bottom of the page IP camera connection motion detection or IP camera permission authentication failure For each record its priority level device name camera name data and time and...

Страница 150: ...ecorded from the last login to the current login The log content is the communications including messages warnings and errors between the CMS system applications and the PC CMS Server or other NVR devices For each record its date and time event level username IP address device name the log content and status are displayed from left the right ...

Страница 151: ...urring at the bottom level of the CMS system or the problems occurring between the underlying system and other devices such as system malfunctions You can view the event logs as the basis of diagnosing system problems From left to right the following log details are displayed time event level username IP address device name all names listed here will be shown as System the event summary and status...

Страница 152: ...onfiguration page and then the NVR Event tab to list all NVR event logs Each record listed is recorded from the last login to the current login For each record its date and time event level username IP address device name for now the name will only be NVR or camera the content of the event and status are displayed from left the right ...

Страница 153: ...User To check on current online users click Server Log on the configuration page and then the ON Line Users tab Click the Previous Next and Refresh buttons at bottom right side of the screen to list other online users ...

Страница 154: ...d for system connection and the default value is 8080 Enable Secure Connection SSL To allow the users to connect the CMS Server turn on secure connection SSL and enter the port number If the Force secure connection SSL only option is enabled the users can only connect to the CMS Server by HTTPS connection 5 1 2 Date and Time Adjust the date time and time zone according to your current location If ...

Страница 155: ...t time server automatically Turn on this option to synchronize the date and time of the NAS automatically with an NTP Network Time Protocol server Enter the IP address or domain name of the NTP server for example time nist gov time windows com Then enter the time interval for synchronization Note The first time synchronization may take several minutes to complete ...

Страница 156: ...d in the Date and Time section will be shown The system time will be adjusted automatically according to the DST If your region does not adopt DST the options on this page will not be available To enter the daylight saving time table manually select the option Enable customized daylight saving time table Click Add Daylight Saving Time Data and enter the daylight saving time schedule Then click App...

Страница 157: ...eated using Unicode encoding If your PC does not support Unicode select the language which is the same as the OS language of your PC in order to view the files and directories on the system properly 5 1 5 Password Strength Specify the password rules After applying the settings the system will automatically check the validity of the new password ...

Страница 158: ...oth network interfaces to two different switches and configure the TCP IP settings The CMS Server will acquire two IP addresses which allow access from two different subnets This is known as multi IP settings When using the QNAP Finder to detect the CMS IP the IP of the Ethernet 1 will be shown in LAN 1 only and the IP of the Ethernet 2 will be shown in LAN 2 only Click the Edit button as describe...

Страница 159: ...ports DHCP select this option and the CMS Server will obtain the IP address and network settings automatically Use static IP address To use a static IP address for network connection enter the IP address subnet mask and default gateway Enable DHCP Server A DHCP Dynamic Host Configuration Protocol server assigns IP addresses to the clients on a network Select Enable DHCP Server to set the CMS Serve...

Страница 160: ...f both LAN ports are connected to the network iii DNS Server Primary DNS Server Enter the IP address of the primary DNS server This server will provide the DNS service to dissolve domain names of the external network for the CMS Server Secondary DNS Server Enter the IP address of the secondary DNS server This server will be the second server to provide the DNS service for the CMS Server Note Pleas...

Страница 161: ...161 The CMS supports the following DDNS providers http www dyndns com http update ods org http www dhs org http www dyns c x http www 3322 org http www no ip com ...

Страница 162: ...v6 RFC 2461 to allow the hosts on the same subnet to acquire IPv6 addresses from the CMS automatically To use this function select the option Enable IPv6 and click Apply The CMS will restart After the system restarts login the IPv6 page again The settings of the IPv6 interface will be shown Click the Edit button to edit the settings ...

Страница 163: ...the CMS You may contact your ISP for the information of the prefix and the prefix length Enable Router Advertisement Daemon radvd To configure the CMS Server as an IPv6 host and distribute IPv6 addresses to the local clients which support IPv6 enable this option and enter the prefix and prefix length IPv6 DNS server Enter the preferred DNS server in the upper field and the alternate DNS server in ...

Страница 164: ...to ignore the running replication job or not EuP Mode Configuration EuP also Energy using Products is a European Union EU directive designed to improve the energy efficiency of electrical devices reduce use of hazardous substances increase ease of product recycling and improve environment friendliness of the product When EuP is enabled the following settings will be affected so that the CMS Server...

Страница 165: ...ction is physically removed in other words the power cable is unplugged when the CMS Server is turned off Wake on LAN will not function whether or not the power supply is reconnected afterwards When the AC Power resumes Configure the CMS Server to resume to the previous power on or power off status turn on or remain off when the AC power resumes after a power outage 5 4 Backup Restore Settings Bac...

Страница 166: ...ng Tip Right click a log to delete the record To clear all the logs click Clear 5 5 2 System Connection Log The CMS Server can store 32 768 recent event logs including warnings errors and information messages If the CMS cannot be logged in normally refer to the system connection logs for troubleshooting Click Save to save the log data as a CSV file and Clear to clear all the logs Note Only English...

Страница 167: ...on of the on line users connecting to the CMS Server by networking services is shown on this page Tip Right click a log to disconnect the IP connection and block the IP 5 6 Firmware Update 5 6 1 Update Firmware by Web Administration Page ...

Страница 168: ...e it is required to update the firmware 2 Download the CMS Server firmware and unzip the IMG file to the computer 3 Before updating the system firmware back up all the disk data on the CMS Server to avoid any potential data loss during the system update 4 Click Choose File to select the correct firmware image for the system update Click UPDATE SYSTEM to update the firmware The system update may ta...

Страница 169: ...169 5 6 2 Update Firmware by QNAP Finder The CMS Server firmware can be updated by the QNAP Finder Select a CMS Server model and choose Update Firmware from the Tools menu ...

Страница 170: ...tor Browse and select the firmware for the CMS Server Click Start to update the system Note The CMS servers of the same model on the same LAN can be updated by the QNAP Finder at the same time Administrator access is required for system update ...

Страница 171: ...nts network shares and system settings will be cleared and restored to default Always back up all the important data and system settings before resetting the CMS Server 5 8 Disk Management This page shows the model size and current status of the hard drives on the CMS Server You can format and check the hard drives and scan the bad blocks on the hard drives 5 8 1 Volume Management ...

Страница 172: ...tten to the hard drive without any parity information and no redundancy is offered The total storage capacity of a RAID 0 disk volume is equal to the sum of the capacity of all member hard drives RAID 1 Mirroring Disk Volume RAID 1 duplicates the data between two hard drives to provide disk mirroring To create a RAID 1 array a minimum of 2 hard drives are required The storage capacity of a RAID 1 ...

Страница 173: ...inimum of 3 hard drives are required The storage capacity of a RAID 5 array is equal to N 1 size of smallest hard drive N is the number of hard drives in the array RAID 6 Disk Volume The data are striped across all the hard drives in a RAID 6 array RAID 6 differs from RAID 5 that a second set of parity information is stored across the member drives in the array It tolerates failure of two hard dri...

Страница 174: ...capacity disk in the array N 2 N is the number of hard drives in the volume 5 8 2 RAID Management You can perform online RAID level migration and recover a RAID configuration on this page You can perform online RAID capacity expansion RAID 1 5 6 10 and online RAID level migration single disk RAID 1 5 10 add a hard drive member to a RAID 5 6 or 10 configuration configure a spare hard drive RAID 5 6...

Страница 175: ... data can still be retained However if the hard drives are working properly and the recording is in process do not swap the hard drives to avoid damages to the hard drives or the recording files Warning It is strongly recommended to turn OFF the server before replacing the hard drives to reduce the risk of electric shock The system should only be managed and maintained by authorized system adminis...

Страница 176: ...r than the threshold are regarded as abnormal Test Perform quick or complete hard drive S M A R T test Settings Configure temperature alarm When the hard drive temperature is over the preset values the NAS records the error logs You can also set the quick and complete test schedule The latest test result is shown on the Summary page 5 8 4 Encrypted File System You can manage the encrypted disk vol...

Страница 177: ...ey Save the encryption key on the CMS Server for automatic unlocking and mounting the encrypted disk volume when the CMS Server restarts Download the encryption key file Input the encryption password to download the encryption key file Downloading the encryption key file will allow you to save the encryption key in a file The file is also encrypted and can be used to unlock a volume without knowin...

Страница 178: ...drives will be DELETED Please back up the data before creating the encrypted volume 7 You have created an encrypted disk volume on the CMS Server Verify that disk volume is encrypted To verify the disk volume is encrypted log into the CMS Server as an administrator Go to Disk Management Volume Management You will be able to see the encrypted disk volume with a lock icon in the Status column The lo...

Страница 179: ...9 1 System Information You can view the system information such as CPU usage and memory on this page 5 9 2 Resource Monitor You can view the CPU usage disk usage and bandwidth transfer statistics of the CMS Server on this page ...

Страница 180: ...180 CPU Usage This tab shows the CPU usage of the CMS Server Memory Usage This tab shows the memory usage of the CMS Server by real time dynamic graph ...

Страница 181: ...Disk Usage This tab shows the disk space usage of each disk volume and its network shares Bandwidth Usage This tab provides information about bandwidth transfer of each available LAN port of the CMS Server ...

Страница 182: ...182 Process This tab shows information about the processes running on the CMS Server ...

Страница 183: ...ork Failure the server is not found on the network Please check the server status Solution Please check the following a The hard drives are empty and do not contain any data You can clean all the data on the hard drives in Windows Disk Management and install the CMS 2000 again b If a hard drive has been used in a NAS or an NVR it may be determined abnormal and unavailable by CMS ...

Страница 184: ...ys abnormally and does not show complete contents Solution Please go to Display on Windows Control Panel Appearance and Personalization Display Make it easier to read what s on your screen and change the setting from Medium 125 to default ...

Страница 185: ... conflict with other devices on the same subnet c Check if the CMS Server NVR and IP camera is connected to each other d Please use a user account with administrator privilege to install the CMS Client if not please run the CMS Client installer as administrator e Update the latest driver of your Intel onboard graphics chip or graphic card please download in Intel download center http downloadcente...

Страница 186: ...ame connection with other network devices 5 After login the GUI Graphic User Interface looks abnormal in crushed shape as the figure below Is this a system compatibility problem How do I solve this Solution Please select the Aero Theme of the operating system Control Panel All Control Panel Items Personalization please note that CMS doesn t support Basic and High Contrast Themes of Windows OS ...

Страница 187: ...187 6 The E map cannot be displayed correctly Solution Please check the format of the uploading image files Currently the CMS supports E maps in JPEG BMP and PNG not including translucent images only ...

Страница 188: ... CMS Server NVR to the same subnet Install the latest version of CMS Client from www qnapsecurity com Run the CMS Client to search for the CMS Server Make sure all the firewall software on the computer have been turned off or add the CMS Client to the list of allowed programs in the firewall Please check if the QNAP Finder program is closed If the CMS Server and NVR are not found click the Auto Se...

Страница 189: ...he CMS Server or any NVR by the CMS Client but able to find by QNAP Finder Solution Please close the QNAP Finder and run the CMS Client The search function of the QNAP Finder is mutually exclusive with that of the CMS Client ...

Страница 190: ...formation Solution You have to configure the alarm settings in the NVR and check the event management page in the CMS Client After that you can find the alarms in the Live View user interface 11 After power outage and improper server shutdown the server does not function properly after the restart What should I do Solution Please try the following a If the system configuration were lost configure ...

Страница 191: ...tact us by the following means Online Support http www qnapsecurity com onlinesupport asp Forum http forum qnapsecurity com Technical Support in the USA and Canada Email q_supportus qnap com TEL 909 595 2819 Address 168 University Parkway Pomona CA 91768 4300 Service Hours 08 00 17 00 GMT 08 00 Pacific Time Monday to Friday ...

Страница 192: ...freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for them if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to prevent others from deny...

Страница 193: ...ry program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that patents cannot be used to render the program non free The precise te...

Страница 194: ...e Code The source code for a work means the preferred form of the work for making modifications to it Object code means any non source form of a work A Standard Interface means an interface that either is an official standard defined by a recognized standards body or in the case of interfaces specified for a particular programming language one that is widely used among developers working in that l...

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Страница 196: ...uce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date b The work must carry prominent notices stating that it is released under this License and any conditions added under section 7 This requirement modifies the requirement in...

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Страница 201: ... Corresponding Source of the work from the predecessor in interest if the predecessor has it or can get it with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other charge for exercise of rights granted under this License and you may not initiate litigation i...

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Страница 203: ...he GNU Affero General Public License into a single combined work and to convey the resulting work The terms of this License will continue to apply to the part which is the covered work but the special requirements of the GNU Affero General Public License section 13 concerning interaction through a network will apply to the combination as such 14 Revised Versions of this License The Free Software F...

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