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10.

Go to 

Main Menu

 > 

Storage & Snapshots

 > 

Storage Space

 .

11.

Locate the shared folder that contains the new drive and then verify that the status is 

Rebuilding

.

Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, RAID 60, triple mirror, and RAID-TP volume from degraded mode.

Disk Volume

RAID Recovery

Support

Number of Disks

Maximum Number of

Removed Drives

RAID 0

Yes

≥ 2

N/A

RAID 1

Yes

2

1

RAID 5

Yes

≥ 3

1

RAID 6

Yes

≥ 4

2

RAID 10

No

≥ 4 (Must be an even number)

One or two member drives in
two different pairs fail.

RAID 50

Yes

≥ 6

One disk per subgroup fails.

RAID 60

Yes

≥ 8

Two disks per subgroup fail.

Triple Mirror

Yes

Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)

2

RAID-TP

Yes

≥ 5

3

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-h973AX User Guide

Troubleshooting   

43

Содержание TS-h973AX

Страница 1: ...TS h973AX User Guide Document Version 1 11 12 2020...

Страница 2: ...QuTS hero Installation 30 Installing QuTS hero Using Qfinder Pro 30 Installing QuTS hero Using the Cloud Key 32 4 Basic Operations Power Button 35 Reset Button 35 USB One Touch Copy Button 36 LEDs 36...

Страница 3: ...8 Notices Limited Warranty 45 Disclaimer 45 GNU Public License 45 FCC Notice 53 CE Notice 53 SJ T 11364 2006 54 2...

Страница 4: ...the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important no...

Страница 5: ...urn the product to QNAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party...

Страница 6: ...ve bays 5 x 3 5 inch SATA 6 Gbps 2 x 2 5 inch U 2 NVMe SATA 6 Gbps 2 x 2 5 inch SATA 6 Gbps Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SAT...

Страница 7: ...Hz System battery CR2032 lithium battery 3V 225 mAh Sound level 22 9 dB A Fan System 1 x 140 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative hum...

Страница 8: ...5 Power button 2 LAN LED 6 USB One Touch Copy button 3 USB One Touch Copy LED 7 USB 3 2 Gen 2 One Touch Copy Type A port Important If the USB connection speed appears abnormal replug the USB connecto...

Страница 9: ...2 5 Gigabit Ethernet ports 10 Kensington security slot 5 2 5 Gigabit Ethernet speed LED 11 Power input 6 10 Gigabit Ethernet activity LED Important QNAP USB expansion units only support connections to...

Страница 10: ...inch SATA 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Safety Information The following instructions help ensure personal safety and environmental safety Read these instructions car...

Страница 11: ...tial battery explosion causing injury or damage to components ensure that you replace the existing battery with a battery of the same type Dispose of used batteries properly according to local regulat...

Страница 12: ...stallation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Tr...

Страница 13: ...inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedur...

Страница 14: ...e tray out Note The preinstalled drive trays come unlocked Important Ensure the drive tray keys are stored in a safe place 4 Install a drive on the tray a Remove the fastening panels from the sides of...

Страница 15: ...at the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray d Optional Attach the screws TS h973AX User Guide...

Страница 16: ...during transportation of the NAS QNAP recommends attaching screws to secure the drives 5 Load the tray into the bay a Insert the tray into the bay b Push the handle c Lock the tray TS h973AX User Guid...

Страница 17: ...y install U 2 NVMe solid state drives in bays S1 and S2 For details see Drive Numbering Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands a...

Страница 18: ...l the tray out Note The preinstalled drive trays come unlocked Important Ensure the drive tray keys are stored in a safe place 4 Install a drive on the tray a Remove the right fastening panel from the...

Страница 19: ...o that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray c Attach the screws 5 Load the tray into the bay a Insert the tray into the bay TS h973AX User Guide In...

Страница 20: ...2 5 inch Trays Warning Installing a drive deletes all data on the drive Installing U 2 NVMe solid state drives in incompatible bays will damage the drive connectors Only install U 2 NVMe solid state d...

Страница 21: ...r body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Optional Unlock the tray 3 Remove the driv...

Страница 22: ...eys are stored in a safe place 4 Install a drive on the tray a Align the connector on the drive with the opening at the end of the tray b Place the drive on the tray 5 Load the tray into the bay a Ins...

Страница 23: ...emory modules This NAS also comes preinstalled with one or two non ECC memory modules To provide extra protection from undetected data corruption you can upgrade to ECC memory modules Use only QNAP me...

Страница 24: ...way from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the device 2 Disconnect the power cord from the electrical outlet...

Страница 25: ...tward c Pull the tray out 5 Place the device on its left side 6 Optional Remove an existing module a Push the retention clips outward simultaneously to release the module TS h973AX User Guide Installa...

Страница 26: ...module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot Warning Do not touch the internal componen...

Страница 27: ...e completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 8 Place the device in its normal upright position 9 Return drive trays int...

Страница 28: ...ccessories from QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to http www qnap...

Страница 29: ...B expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required 1 Verify that the NAS is powered off 2 Connect the expansion unit to the NAS a Connect the USB cable t...

Страница 30: ...stem c Verify that the expansion units are listed 6 Optional Troubleshoot abnormal USB connection speed a Power off the NAS b Power off the expansion units c Disconnect all USB cables d Wait 10 second...

Страница 31: ...talling QuTS hero Using the Cloud Key Computer or mobile device myQNAPcloud account Cloud Key Installing QuTS hero Using Qfinder Pro Warning Installing QuTS hero deletes all data on the drives Back up...

Страница 32: ...aracters The password supports all ASCII characters 8 Click Next 9 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Un...

Страница 33: ...the uninitialized QNAP NAS devices on the local network 4 Locate the NAS in the list and then click Initialize Note If your NAS is not listed follow the instructions on the web page to specify the Cl...

Страница 34: ...Click Open Starts firmware installation Skip Click Skip Skips firmware installation 11 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to...

Страница 35: ...drive before installing QuTS hero 21 Click Confirm QuTS hero is installed 22 Optional Click Go to NAS Management Tip Click Go to NAS Management to set more advanced QuTS hero configurations and settin...

Страница 36: ...without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attac...

Страница 37: ...only copies files that were modified or added after the last backup LEDs LEDs indicate the system status and related information when the device is powered on The following LED information applies on...

Страница 38: ...unctioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the...

Страница 39: ...operating at 2 5 Gbps Orange The network connection is operating at 1 Gbps or 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection 2 5 Gigabit Ethernet activity...

Страница 40: ...ach its full capacity The shared folder has reached its full capacity The hard drives on the NAS are in degraded mode The hard drives have started rebuilding A drive is plugged in or out 1 The NAS was...

Страница 41: ...cient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration see How to Migrate Data and Folder Permissions between Q...

Страница 42: ...Some multimedia features are disabled by default Migrating a NAS Important Before performing NAS migration ensure that you understand all requirements and possible changes after migration For details...

Страница 43: ...e or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail Triple Mir...

Страница 44: ...AID 10 No 4 Must be an even number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple o...

Страница 45: ...without configuring complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link Qfinder Pro QNAP utility that lets you locate and access QNAP...

Страница 46: ...QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclai...

Страница 47: ...his version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of...

Страница 48: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form...

Страница 49: ...not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit...

Страница 50: ...urs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is charact...

Страница 51: ...overed work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent...

Страница 52: ...uch an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available fo...

Страница 53: ...ublished by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptanc...

Страница 54: ...harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or t...

Страница 55: ...1364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS h973AX User Guide Notic...

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