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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.

Disk Volume

RAID Recovery Support

Maximum Number of Removed Drives

Single

No

N/A

JBOD

Yes

1

RAID 0

Yes

1

RAID 1

Yes

1

RAID 5

Yes

2

RAID 6

Yes

3

RAID 10

No

N/A

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

http://docs.qnap.com

Helpdesk

http://helpdesk.qnap.com

Downloads

http://download.qnap.com

Community Forum

http://forum.qnap.com

TS-351 User Guide

Troubleshooting

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Содержание TS-351

Страница 1: ...TS 351 User Guide Document Version 1 04 09 2018 ...

Страница 2: ...es 27 QTS Installation 33 Installing QTS Using Qfinder Pro 33 Installing QTS Using the Cloud Key 34 Installing QTS Using an HDMI Connection 36 4 Basic Operations Power Button 37 Reset Button 37 USB One Touch Copy Button 37 LEDs 38 Beep Alarm 39 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 40 Hot swapping Failed Drives 40 Recovering Unintentionally Removed Healthy Drives 4...

Страница 3: ...GNU Public License 43 FCC Notice 51 CE Notice 51 SJ T 11364 2006 52 2 ...

Страница 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Страница 5: ... by unauthorized modifications and installation of unsupported third party applications Component TS 351 Ordering Information Ordering P N TS 351 2G TS 351 4G Processor CPU Intel Celeron J1800 Frequency Dual core 2 41 GHz base 2 58 GHz turbo Architecture 64 bit x86 Graphics Intel HD Graphics Memory Pre installed memory 2 GB RAM 1 x 2 GB DDR3L 4 GB RAM 1 x 4 GB DDR3L Use only QNAP memory modules to...

Страница 6: ...tor 2280 SSD cache acceleration support Yes Note Drive bays 1 and 2 do not support SSD cache acceleration SSD cache drives are not hot swappable M 2 SSDs are not hot swappable Network Gigabit Ethernet ports 1 x Gigabit RJ45 External I O Ports Expansion Slots USB ports Front 1 x USB 3 0 Type A Note This USB port supports One Touch Copy Rear 2 x USB 2 0 Type A HDMI outputs 1 x HDMI 1 4a Audio 1 x 3 ...

Страница 7: ...mber of drives installed Fans System 1 x 90 mm 12V DC smart fan Warning To avoid potential injury or damage to components do not touch the fan while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip Model specifications are subj...

Страница 8: ...ponent 1 Status LED 7 M 2 SSD 1 LED 2 LAN LED 8 M 2 SSD 2 LED 3 USB LED 9 Power button 4 Drive 1 LED 10 USB One Touch Copy button 5 Drive 2 LED 11 USB One Touch Copy port 6 Drive 3 LED Rear Panel TS 351 User Guide Product Overview 7 ...

Страница 9: ...HDMI 1 4a port 8 Kensington security slot 4 Gigabit Ethernet RJ45 port 9 Smart fan 5 USB 2 0 Type A ports System Board Note This image does not include the chassis No Component No Component 1 M 2 SSD slot 1 3 Memory slot 1 2 M 2 SSD slot 2 4 Memory slot 2 TS 351 User Guide Product Overview 8 ...

Страница 10: ...to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For details on compatible drives go to https www qnap com compatibility Network cable Tools Flat head screwdriver Anti static wrist strap Setting Up the NAS 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following ...

Страница 11: ...ves on 3 5 inch Trays Installing M 2 Solid state Drives 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS 351 User Guide Product Overview 10 ...

Страница 12: ...inch solid state drives and M 2 solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to th...

Страница 13: ...tray caddy a Squeeze the clips b Pull out the caddy 4 Install a drive on the drive tray caddy a Gently pull the sides of the caddy to release the rod b Remove the rod TS 351 User Guide Installation and Configuration 12 ...

Страница 14: ...c Place the drive in the caddy d Align the holes on the drive with the pins on the caddy e Insert the pins TS 351 User Guide Installation and Configuration 13 ...

Страница 15: ... into the drive bay 6 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 351 User Guide Installation and Configuration 14 ...

Страница 16: ...rtant TS 351 drive tray caddies require additional 2 5 inch drive tray bases for installing 2 5 inch drives Tray bases are an optional separate purchase and are not included in the packaging for the TS 351 Tray bases can be purchased from QNAP or an authorized reseller For details go to https shop qnap com TS 351 User Guide Installation and Configuration 15 ...

Страница 17: ...void damage to components 1 Power off the NAS 2 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to the right to detach it from the chassis d Lift the cover off the NAS TS 351 User Guide Installation and Configuration 16 ...

Страница 18: ... the clips b Pull out the caddy 4 Attach a 2 5 inch drive tray base For details see Attaching 2 5 inch Drive Tray Bases 5 Install the drive on the tray 6 Slide the tray into the drive bay TS 351 User Guide Installation and Configuration 17 ...

Страница 19: ... Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis d Attach the screws to the back of the NAS TS 351 User Guide Installation and Configuration 18 ...

Страница 20: ...tion 8 Power on the NAS Attaching 2 5 inch Drive Tray Bases 1 Gently pull the sides of the drive tray caddy to release the rod 2 Remove the rod 3 Remove the rear right pin from the tray caddy TS 351 User Guide Installation and Configuration 19 ...

Страница 21: ... with the pins on the caddy 5 Attach the pins to the tray base Removing 2 5 inch Drive Tray Bases 1 Gently pull the sides of the drive tray caddy to remove the pins from the tray base TS 351 User Guide Installation and Configuration 20 ...

Страница 22: ...patible M 2 SSDs go to https www qnap com compatibility QNAP recommends installing heatsinks on M 2 SSD controllers to enhance cooling efficiency and ensure consistent performance Before installing non QNAP heatsinks ensure that they are of the appropriate size and shape Warning TS 351 User Guide Installation and Configuration 21 ...

Страница 23: ...components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to the right to detach it from the chassis d Lift the cover off the NAS TS 351 User Guide Installation and Configuration 22 ...

Страница 24: ...ntroller a Locate the controller on the M 2 SSD The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the bottom of the heatsink TS 351 User Guide Installation and Configuration 23 ...

Страница 25: ... Install the heatsink on the controller 7 Install the M 2 SSD Note The following installation images do not include the chassis a Pull out the pushpin TS 351 User Guide Installation and Configuration 24 ...

Страница 26: ...b Insert the M 2 SSD c Insert the pushpin to secure the drive TS 351 User Guide Installation and Configuration 25 ...

Страница 27: ...each drive tray caddy back into the NAS 10 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 351 User Guide Installation and Configuration 26 ...

Страница 28: ... 12 Connect the power cord to the electrical outlet 13 Power on the NAS Replacing Memory Modules The TS 351 has two memory slots You can increase the memory capacity of the NAS by upgrading the memory modules When using two modules use only QNAP modules of the same type and capacity to TS 351 User Guide Installation and Configuration 27 ...

Страница 29: ...nel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Position the NAS on its left side b Remove the screws that secure...

Страница 30: ...clips b Pull out the caddies 6 Remove an existing module Note The following installation images do not include the chassis a Push the retention clips outward simultaneously to release the module TS 351 User Guide Installation and Configuration 29 ...

Страница 31: ...module that is not completely released may damage the module and the motherboard c Hold the edges of the module and carefully pull it out of the slot Warning Do not touch the components particularly the metal connectors Do not bend the module 7 Install a new module TS 351 User Guide Installation and Configuration 30 ...

Страница 32: ...ress down on the module until the retention clips lock the module into place 8 Slide each drive tray caddy back into the NAS 9 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 351 User Guide Installation and Configuration 31 ...

Страница 33: ...l cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the NAS 13 Verify that the module is recognized by the NAS a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information TS 351 User Guide Installation and Configuration 32 ...

Страница 34: ...Link to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account CloudKey Local installation If the NAS supports HDMI output you can do the following Connect the NAS to the required hardware Complete the steps in the Smart Installation Guide wizard For details se...

Страница 35: ...o ensure that the NAS follows the Coordinated Universal Time UTC standard 9 Click Next 10 Select Obtain an IP address automatically DHCP 11 Click Next 12 Select the types of devices that you will use to access shared folders on the NAS 13 Click Next 14 Review the settings 15 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 16 C...

Страница 36: ...ing to QTS through LAN and then installing CloudLink 7 Click Next The Smart Installation Guide opens in the default web browser 8 Click Start Smart Installation Guide 9 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to ...

Страница 37: ... appears 4 Select Start Smart Installation Guide 5 Select No skip this process Enabling the multimedia functions allows you to install multimedia applications after configuring the disks in Storage Snapshots For details on enabling multimedia functions in QTS see the System Settings section of the QTS User Guide 6 Select Configure later For details on configuring disks see the Storage Snapshots se...

Страница 38: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Страница 39: ...reach its full capacity The system fan is not functioning A read write error occurred while accessing data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Fl...

Страница 40: ...escription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reac...

Страница 41: ...ID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the fail...

Страница 42: ...ode or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commu...

Страница 43: ... complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 351 User Guide Glossary 42 ...

Страница 44: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Страница 45: ...d this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on g...

Страница 46: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 47: ...re not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of ...

Страница 48: ...occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ab...

Страница 49: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Страница 50: ...e such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sour...

Страница 51: ...r published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are impose...

Страница 52: ...se harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloca...

Страница 53: ...灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 351 User Guide Notices 52 ...

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