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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPcloud.

Reinsert the drives.

Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

Log on to QTS.

Go to

Main Menu

Storage Manager

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage Manager

Storage Space

11.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

TS-x63XU User Guide

Troubleshooting

Содержание TS-1263XU

Страница 1: ...TS x63XU TS 463XU TS 463XU RP TS 863XU TS 863XU RP TS 1263XU TS 1263XU RP User Guide Document Version 2 11 04 2018 ...

Страница 2: ...17 Expansion Units 21 Replacing Memory Modules 23 Installing Handles 27 Hot swapping Redundant Power Supply Units 29 Rail Kits 30 QTS Installation 30 Installing QTS Using Qfinder Pro 30 Installing QTS Using the Cloud Key 32 4 Basic Operations Power Button 34 Reset Button 34 LEDs 34 Beep Alarm 36 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 37 Hot swapping Failed Drives 37...

Страница 3: ...7 Notices Limited Warranty 40 Disclaimer 40 GNU Public License 40 FCC Notice 48 CE Notice 48 BSMI Notice 48 SJ T 11364 2006 49 2 ...

Страница 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Страница 5: ...aused by unauthorized modifications and installation of unsupported third party applications Ordering P N Drive Bays Memory Power Supply TS 463XU 4G 4 4 GB Single TS 463XU RP 4G Redundant TS 863XU 4G 8 Single TS 863XU RP 4G Redundant TS 1263XU 4G 12 Single TS 1263XU RP 4G Redundant Component TS 463XU TS 463XU RP TS 863XU TS 863XU RP TS 1263XU TS 1263XU RP Processor CPU AMD quad core 2 0 GHz proces...

Страница 6: ...nterface Buttons Power Maintenance port 1 x 3 5 mm console port Dimensions Form factor 1U rackmount 2U rackmount 2U rackmount Dimensions H x W x D 44 x 439 x 499 mm 1 73 x 17 28 x 19 65 in 89 x 482 x 534 mm 3 5 x 18 98 x 21 02 in 89 x 482 x 534 mm 3 5 x 18 98 x 21 02 in Net weight 7 63 kg 16 82 lbs 11 02 kg 24 29 lbs 16 14 kg 35 58 lbs Other Power supply unit TS 463XU 1 x 250W 100 240V AC 50 60 Hz...

Страница 7: ...he NAS is connected to a power source Operating temperature 0 to 40 C 32 to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Package Contents Item Quantity TS x63XU 1 Power cord TS x63XU...

Страница 8: ...o Component 1 USB 2 0 Type A port 6 Drive 2 LED 2 USB One Touch Copy button 7 Drive 3 LED 3 USB LED 8 Drive 4 LED 4 Status LED 9 LAN LED 5 Drive 1 LED 10 Power button TS 863XU TS 863XU RP TS 1263XU TS 1263XU RP TS x63XU User Guide Product Overview 7 ...

Страница 9: ...Drive LED 3 LAN LED Rear Panel TS 463XU TS 863XU TS 1263XU No Component No Component 1 Gigabit Ethernet RJ45 port 3 6 Gigabit Ethernet RJ45 port 4 2 Gigabit Ethernet RJ45 port 1 7 USB 3 0 Type A ports 3 10GBASE T port 8 USB 2 0 Type A ports TS x63XU User Guide Product Overview 8 ...

Страница 10: ...3XU RP No Component No Component 1 Gigabit Ethernet RJ45 port 3 6 Gigabit Ethernet RJ45 port 2 2 Gigabit Ethernet RJ45 port 1 7 Gigabit Ethernet RJ45 port 4 3 10GBASE T port 8 USB 3 0 Type A ports 4 Power supply unit 1 9 USB 2 0 Type A ports 5 Power supply unit 2 10 Reset button TS x63XU User Guide Product Overview 9 ...

Страница 11: ...System Board No Component No Component 1 Memory slot 1 3 PCIe 2 0 x4 slot 2 Memory slot 2 Front Drive Numbering TS 463XU TS 463XU RP TS 863XU TS 863XU RP TS x63XU User Guide Product Overview 10 ...

Страница 12: ... Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the NAS on a rack 3 Verify that the intake vents on the bottom of the case are unobstructed 4 Install the drives For details see the following topics Installing 3 5 inch Hard Drives Inst...

Страница 13: ...8 Log on to QTS TS x63XU User Guide Product Overview 12 ...

Страница 14: ...rd Drives Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the t...

Страница 15: ...4 Load the tray into the drive bay a Insert the tray into the bay b Push the handle 5 Power on the NAS TS x63XU User Guide Installation and Configuration 14 ...

Страница 16: ...ge to components 1 Power off the NAS 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws TS x63XU User Guide Installation and Configuration 15 ...

Страница 17: ...4 Load the tray into the drive bay a Insert the tray into the bay b Push the handle 5 Power on the NAS TS x63XU User Guide Installation and Configuration 16 ...

Страница 18: ...discharge ESD procedures to avoid damage to components 1 Check the expansion cards and brackets supported by your model on the QNAP website a Go to www qnap com compatibility b Click Search by NAS c Specify the number of bays and the specific model of your NAS d Under Category select the component or device type e Locate a specific component or device model in the list f Optional Click the corresp...

Страница 19: ...g expansion card a Remove the screw that secures the PCIe bracket to the chassis b Hold the card by the edges and then carefully pull it out of the slot 7 Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x63XU User Guide Installation and Configuration 18 ...

Страница 20: ...e QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the expansion card by the edges b Insert the card into the slot c Attach the screw TS x63XU User Guide Installation and Configuration 19 ...

Страница 21: ...9 Attach the top cover a Place the cover on the NAS b Slide the cover toward the NAS TS x63XU User Guide Installation and Configuration 20 ...

Страница 22: ...Connect all cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the NAS Expansion Units The TS x63XU supports USB expansion units TS x63XU User Guide Installation and Configuration 21 ...

Страница 23: ... the following models UX 800U RP UX 1200U RP 1 Connect the expansion unit to the NAS a Connect the USB cable to the USB 3 0 Type B port on the expansion unit b Connect the USB cable to a USB 3 0 Type A port on the NAS 2 Power on the expansion unit 3 Verify that the expansion unit is recognized by the NAS a Log on to QTS as administrator b Go to Control Panel Storage Snapshots Overview System c Ver...

Страница 24: ... slot 1 For details on slot numbering see System Board Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remov...

Страница 25: ...ing Attempting to remove a module that is not completely released may damage the module and the motherboard b Hold the module by the edges and then carefully slide it out of the slot Warning Do not touch the components particularly the metal connectors TS x63XU User Guide Installation and Configuration 24 ...

Страница 26: ...rt the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the top cover a Place the top cover on the NAS TS x63XU User Guide Installation and Configuration 25 ...

Страница 27: ...b Slide the cover toward the NAS c Tighten the screws TS x63XU User Guide Installation and Configuration 26 ...

Страница 28: ...ation c Check the value for Total memory Installing Handles Installing handles enables you to better grip and further secure the NAS on a rack Handles on the TS 463XU and TS 463XU RP require manual installation 1 Power off the NAS 2 Install a handle on an angle bracket a Align the openings of the handle with the screw holes of the angle bracket b Attach the screws to lock the handle to the angle b...

Страница 29: ...es on the left side of the chassis b Ensure the handle faces the same direction as the front panel c Attach the screws to lock the angle bracket to the chassis 4 Install a second handle on the other side of the chassis 5 Power on the NAS TS x63XU User Guide Installation and Configuration 28 ...

Страница 30: ...f the NAS 2 Disconnect the power cord from the electrical outlet and the PSU that you want to replace 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU 5 Connect the power cord to the PSU and the electrical outlet 6 Power on the NAS TS x63XU User Guide Installation and Configuration 29 ...

Страница 31: ...d Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard Computer Network cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Specify the ...

Страница 32: ...d supports all ASCII characters 7 Click Next 8 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 9 Click Next 10 Select Obtain an IP address automatically DHCP 11 Click Next 12 Select the types of devices that you will use to access shared folders on the NAS 13 Click Next 14 Select Configur...

Страница 33: ...k Initialize Note If your NAS is not listed follow the instructions on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud Note You must return to this page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is us...

Страница 34: ...ly DHCP 15 Click Next 16 Select the types of devices that you will use to access shared folders on the NAS 17 Click Next 18 Select Configure disks later Note For details on configuring disks see the Storage Manager section of the QTS User Guide 19 Click Next 20 Select No Note Enabling the multimedia functions allows you to install multimedia applications after configuring the disks in Storage Mana...

Страница 35: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Страница 36: ...ber drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not formatted Flashes green every 2 seconds The NAS is in S3 sleep mode Green The NAS is ready Off All dr...

Страница 37: ...scription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach...

Страница 38: ...ions RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the...

Страница 39: ...de or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commun...

Страница 40: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x63XU User Guide Glossary 39 ...

Страница 41: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Страница 42: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 43: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Страница 44: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Страница 45: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Страница 46: ...covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless ...

Страница 47: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Страница 48: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Страница 49: ...equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interfere...

Страница 50: ...管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x63XU User Guide Notices 49 ...

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