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4. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Storage Manager or QNAP JBOD Manager to Recognize the JBOD Enclosure

If Storage Manager or QNAP JBOD Manager is unable to locate the JBOD enclosure during operation, the

drives or data may be faulty.

1. Power off the JBOD enclosure.

2. Remove all drives.

3. Power on the JBOD enclosure.

4. Locate the JBOD enclosure using Storage Manager or QNAP JBOD Manager.

5. Reinsert the drives.

6. Continue with operation.

Hot-Swapping Failed Drives

When connected to a QES NAS, the JBOD enclosure supports hot-swapping of drives in the following

situations:

RAID Type

Number of Disks

Situation

RAID 1

2

One member drive fails.

RAID 5

3 to 16

One member drive fails.

RAID 6

5 to 16

One or two member drives fail.

RAID 10

4 to 16 (Creating)

2 to 16 (Expanding)

One or two member drives in two

different pairs fail.

RAID 50

3 to 16

One disk per subgroup fails.

RAID 60

5 to 16

Two disks per subgroup fail.

Triple Mirror

Multiple of 3. (For example, 3, 6, 9, 12

disks and so forth.)

One or two member drives fail.

RAID-TP

8 to 16

One, two, or three member drives fail.

Note

QES only supports up to 16 member drives per RAID group.

1. Log on to QES.

2. Go to Main Menu > Storage Manager > Storage > Disks .

3. Locate the failed drive.

4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

5. Remove the failed drive from the device.

6. Wait for 20 seconds or until the device beeps twice.

7. Remove the failed drive from the drive tray.

QNAP JBOD Enclosure - TL-R1620Sdc User Guide

Troubleshooting   

27

Содержание TL-R1620Sdc

Страница 1: ...JBOD Enclosure TL R1620Sdc User Guide Document Version 3 14 09 2021 ...

Страница 2: ...Hard Drives on 3 5 inch Trays 18 Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 20 JBOD Connections 22 Connecting the TL R1620Sdc to the NAS 22 Connecting the TL R1620Sdc to a Server 24 Hot Swapping Redundant Power Supply Units 25 Rail Kits 26 4 Troubleshooting Forcing Storage Manager or QNAP JBOD Manager to Recognize the JBOD Enclosure 27 Hot Swapping Failed Drives 27 Sup...

Страница 3: ...SJ T 11364 2006 39 2 ...

Страница 4: ...has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings provide informa...

Страница 5: ...on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Note Model specifications are subject to change without prior notice To see the latest specifications go to https www qna...

Страница 6: ...sound level was tested at a bystander position which is within one meter of the device The test device operated at low speed with the maximum number of drives installed Fans 3 x 80 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive models and expansion cards g...

Страница 7: ...ED panel 3 Front panel LEDs 2 Drive LED Front Panel Buttons Note Each controller has its own power and OLED buttons No Component No Component 1 Power button 2 OLED panel power button QNAP JBOD Enclosure TL R1620Sdc User Guide Product Overview 6 ...

Страница 8: ...p status For details see Rear Panel LEDs Power on the OLED display Press the OLED button The OLED display powers on Power off the OLED display Press the OLED button The OLED display powers off Front Panel and Drive LEDs The front panel LEDs indicate system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed a...

Страница 9: ...e device is powered off Drive Green The JBOD enclosure is powered on The drive can be accessed Flashes green The drive is being accessed Red A drive read write error occurred Flashes red 5 times per second The drive is being located in the operating system Off No drive was detected Front Panel OLED Display The OLED display shows the status of the controllers and main components No Component No Com...

Страница 10: ...s normal Flashing The temperature of the controller is too high or too low Off The controller is off Controller SAS connector status On The SAS connector status displays the linked SAS wide port numbers Flashing An error has occurred in any of the physical layers Below are a list of the possible errors One of the physical layers is disconnected or linked with a low speed 6 Gbps or 3 Gbps There are...

Страница 11: ... Panel No Component No Component 1 Controller power button 3 SFF 8644 ports 2 RJ45 console port Note This port is only for engineering purposes QNAP JBOD Enclosure TL R1620Sdc User Guide Product Overview 10 ...

Страница 12: ... device is inactive Storage Controller Power Button Operation User Action Result Power on Press the button once The OLED panel turns on The controller powers on Note Depending on the button on the controller you press controller A or B powers on Power off Press and hold for 4 seconds The OLED panel turns off The controller powers off Note Depending on the button on the controller you press control...

Страница 13: ... Depending on the button on the controller you press controller A or B powers off Warning Use this method only when the storage controller is unresponsive This action may result in data loss Power Supply Units No Component No Component 1 Power supply unit 1 2 Power supply unit 2 QNAP JBOD Enclosure TL R1620Sdc User Guide Product Overview 12 ...

Страница 14: ...ated by QES or QNAP JBOD Manager Short beep 1 A cable connection between the device and the host has been established A cable connection between the device and the host has been removed Safety Information The following instructions help ensure personal safety and environmental safety Read these instructions carefully before performing any operations General Instructions The device should be stored...

Страница 15: ...nician must disconnect all PSU cords from the device before installing or replacing system components System Battery To avoid potential battery explosion causing injury or damage to components ensure that you replace the existing battery with a battery of the same type Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer Moving Parts Mov...

Страница 16: ...e JBOD enclosure in an environment that meets the requirements For details see Installation Requirements 2 Install the JBOD enclosure on a rack For details see Rail Kits 3 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 4 Connect the power cord and all applicable cables...

Страница 17: ...pping redundant power supply units and rail kits Removing a Controller 1 Power off the JBOD enclosure 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the controller a Loosen the screws b Pull the handle to pull out the controller QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 16 ...

Страница 18: ...Installing a Controller 1 Load the controller into the JBOD device a Insert the controller into the chassis 2 Tighten the screws QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 17 ...

Страница 19: ...alling a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the JBOD enclosure 2 Remove the drive tray a Pull the handle to release the tray QNAP JB...

Страница 20: ...drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 19 ...

Страница 21: ...he drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the JBOD enclosure 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out QNAP JBOD Enclosure TL ...

Страница 22: ...he tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 21 ...

Страница 23: ...or details on the maximum number of expansion units supported by your NAS go to https www qnap com go compatibility expansion Important For your safety ensure both the NAS and the JBOD enclosure are powered off before you start 1 Connect the JBOD enclosure to the NAS a Connect one or more SFF 8644 connector cables to the SFF 8644 ports on the JBOD enclosure b Connect one or more SFF 8644 or SFF 86...

Страница 24: ...Single path configuration Single path link aggregation configuration QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 23 ...

Страница 25: ...Server Important For your safety ensure both the server and the JBOD enclosure are powered off before you start 1 Connect the JBOD enclosure to a server a Connect one or more SFF 8644 connector cables to the SFF 8644 ports on the JBOD enclosure b Connect one or more SFF 8644 connector cables to the SFF 8644 ports on the server Note For illustrations of valid connection configurations see Connectin...

Страница 26: ... enclosure is listed Hot Swapping Redundant Power Supply Units Warning The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components 1 Power off the JBOD device 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 3 ...

Страница 27: ... not included with the NAS and must be purchased separately For details contact an authorized reseller or go to http shop qnap com Model Compatible Rail Kit TL R1620Sdc RAIL B02 You can find installation information in the rail kit package QNAP JBOD Enclosure TL R1620Sdc User Guide Hardware Installation 26 ...

Страница 28: ... fails RAID 5 3 to 16 One member drive fails RAID 6 5 to 16 One or two member drives fail RAID 10 4 to 16 Creating 2 to 16 Expanding One or two member drives in two different pairs fail RAID 50 3 to 16 One disk per subgroup fails RAID 60 5 to 16 Two disks per subgroup fail Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 8 to 16 One two or t...

Страница 29: ...ces Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com en nas migration Expansion Unit Compatibility http www qnap com go compatibility expansion Service Portal https service qnap com Product Support Status https www qnap com en product eol php Downloads https download qnap com Community Forum https ...

Страница 30: ...utility for Windows Linux and macOS that allows you to view and configure QNAP JBOD enclosures Storage Manager QES utility that allows you to view and configure QNAP external storage devices connected to a QNAP NAS QNAP JBOD Enclosure TL R1620Sdc User Guide Glossary 29 ...

Страница 31: ...es no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any individual ...

Страница 32: ...ion of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purp...

Страница 33: ...e Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitl...

Страница 34: ...ions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this Lic...

Страница 35: ...as been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section ...

Страница 36: ... find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your ri...

Страница 37: ... patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and th...

Страница 38: ...on applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions...

Страница 39: ...tions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the ...

Страница 40: ...されることがありま す VCCI A BSMI Notice 警告使用者 這是甲類的資訊產品 在居住的環境中使用時 可能會造成射頻干擾 在 這種情況下 使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准 以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求 本产品上会附有 环境友好使用期限 的标签 此期限是估算这些物质 不会有泄漏或突变 的年限 本产品可能 包含有较短的环境友好使用期限的可替换元件 像是电池或灯管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 QN...

Страница 41: ...VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 QNAP JBOD Enclosure TL R1620Sdc User Guide Notices 40 ...

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