4. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to locate the device
If Qfinder Pro is unable to locate the device during QVP installation, the drives or data may be faulty.
1. Power off the device.
2. Remove all drives.
3. Power on the device.
4. Locate the device using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QVP installation.
Hot-swapping failed drives
The device supports hot-swapping of drives in the following situations:
RAID Type
Number of Disks
Situation
RAID 1
2
One member drive fails.
RAID 5
≥
3
One member drive fails.
RAID 6
≥
4
One or two member drives fail.
RAID 10
≥
4 (Must be an even number) One or two member drives in two different pairs fail.
1. Log on to QVP.
2. Go to Main Menu > Storage Manager > Disks .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The device beeps twice
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is
Rebuilding
.
QVP-x1C User Guide
Troubleshooting
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