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4. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.

1.

Power off the NAS.

2.

Remove all drives.

3.

Power on the NAS.

4.

Locate the NAS using Qfinder Pro or myQNAPcloud.

5.

Reinsert the drives.

6.

Continue with the QuTS hero installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations.

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

1.

Log on to QuTS hero.

2.

Go to 

Main Menu

 > 

Storage & Snapshots

 > 

Storage

 > 

Disks/VJBOD

 .

3.

Locate the failed drive.

4.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

5.

Remove the failed drive from the NAS.

6.

Wait for 20 seconds or until the NAS beeps twice.

7.

Remove the failed drive from the drive tray.

8.

Insert the new drive into the drive tray.

9.

Install the new drive. 
The NAS beeps twice.

10.

Go to 

Main Menu

 > 

Storage & Snapshots

 > 

Storage Space

 .

11.

Locate the volume that contains the new drive and then verify that the status is 

Rebuilding

.

Support and Other Resources

QNAP provides the following resources:

GM-1000 User Guide

Troubleshooting   

47

Содержание GM-1000

Страница 1: ...GM 1000 GM 1001 GM 1002 User Guide Document Version 1 01 07 2020 ...

Страница 2: ...alling Expansion Cards 32 Replacing Memory Modules 35 Hot swapping Redundant Power Supply Units 37 Installing Expansion Units 38 QuTS hero Installation 42 Installing QuTS hero Using Qfinder Pro 43 Installing QuTS hero Using the Cloud Key 44 4 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 47 Hot swapping Failed Drives 47 Support and Other Resources 47 5 Glossary Cloud Key 49 ...

Страница 3: ...VCCI Notice 52 2 ...

Страница 4: ...e systems This guide also assumes that the user is trained to recognize hazards including the appropriate actions the user needs to take to prevent personal injury and damage to data and property Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other cr...

Страница 5: ...n the product to QNAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warran...

Страница 6: ...n E 2236 Frequency 4 core 3 6 GHz base 4 8 GHz burst 6 core 3 4 GHz base 4 8 GHz burst Architecture x86 64 bit Encryption engine AES NI Memory Pre installed memory 8 GB RAM 2 x 4 GB UDIMM DDR4 16 GB RAM 2 x 8 GB UDIMM DDR4 Memory slots 4 x Long DIMM DDR4 Important Use only QNAP memory modules to maintain system performance and stability For NAS devices with more than one memory slot use QNAP modul...

Страница 7: ...5 Gigabit Ethernet ports 2 x 2 5GbE RJ45 Note This port provides 2 5 Gbps 1 Gbps 100 Mbps and 10 Mbps network connection speeds Wake on LAN Yes External I O Ports Expansion Slots PCIe slots 1 x PCIe 3 0 x4 1 x PCIe 3 0 x8 Tip For the list of compatible expansion cards go to https www qnap com compatibility USB ports 4 x USB 3 2 Gen 2 10 Gbps Type A Interface Buttons Power Reset Others System batte...

Страница 8: ...ity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive models go to https www qnap com compatibility Package Contents Item Quantity GM 1000 1 Power cord 2 Ethernet cables 2 x Cat 5e cable Screws for 3 5 inch drives 64 Screws for 2 5 inch drives 80 Screws for M 2 SSDs 4 Quick Installation Guide QIG 1 Components Enclosure This section provi...

Страница 9: ...anel 3 Drive status LED 2 Front panel LEDs 4 Drive activity LED Front Panel Buttons Note Pull the panel cover to access the front panel buttons No Component No Component 1 OLED panel power button 2 Power button GM 1000 User Guide Product Overview 8 ...

Страница 10: ...s For details see Rear Panel LEDs Power on OLED display Press the OLED button The OLED display powers on Power off OLED display Press the OLED button The OLED display powers off Front Panel LEDs The front panel LEDs indicate system status and related information when the NAS is powered on The following LED information applies only when the drive is correctly installed and when the NAS is connected...

Страница 11: ...m status LED LED Status Description System power Blue The node is powered on Flashing blue PSU errors or warnings e g fan error one or more PSU is not detected were detected Off The power supply unit is disconnected GM 1000 User Guide Product Overview 10 ...

Страница 12: ...s reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The dev...

Страница 13: ...ashing The node is booting Highlighting The node is shutting down Off The node is off Node fan status On The fan modules of the node are operating normally Flashing The fan modules of the node are operating incorrectly or are not installed Off The node is off Node temperature status On The temperature of the node is normal Flashing The temperature of the node is too high or too low Off The node is...

Страница 14: ...obal ID The global ID displays A or B depending on the node The ID is always displayed Power Supply Units No Component No Component 1 Power supply unit 1 3 Power supply LED 2 Power supply unit 2 4 GM 1000 User Guide Product Overview 13 ...

Страница 15: ...d OTP is activated OVP is activated UVP is activated The fans are failing Flashing orange 1 Hz The temperature is too high The power is too strong The current is too high The fan is too slow The voltage is too low Off The power supply unit is off Node This section provides information on components on the node These components apply to both nodes Rear Panel GM 1000 User Guide Product Overview 14 ...

Страница 16: ...Type A ports 2 Ethernet port 2 10GbE SFP 7 2 5 Gigabit Ethernet port 2 3 COM port Note This port is for engineering purposes only 8 PCIe 3 0 x4 slot 1 4 Power button 9 PCIe 3 0 x8 slot 2 5 2 5 Gigabit Ethernet port 1 Rear Panel LEDs GM 1000 User Guide Product Overview 15 ...

Страница 17: ...work connection is not operating at 10 Gbps 10 Gigabit Ethernet port activity Orange The network link is active Flashing orange The data is being transmitted Off There is no network link 2 5 Gigabit Ethernet port speed Green The network connection is operating at 2 5 Gbps Orange The network connection is operating at 1 Gbps The network connection is operating at 100 Mbps Off The network connection...

Страница 18: ...in password will be 112233445566 Tip You can find the MAC address of adapter 1 using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Secu...

Страница 19: ...ponent 1 PCIe 3 0 x4 slot 1 5 Memory slot 4 2 PCIe 3 0 x8 slot 2 6 Memory slot 3 3 M 2 SSD slot 1 7 Memory slot 2 4 M 2 SSD slot 2 8 Memory slot 1 Drive Numbering Front panel 3 5 inch drive bays GM 1000 User Guide Product Overview 18 ...

Страница 20: ...age to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more...

Страница 21: ...re to direct sunlight liquids or chemicals Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord Restricted access The NAS should be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified trained and authorized NAS administrators with knowledge of all restrictions safety p...

Страница 22: ...ives or Solid State Drives on 3 5 inch Trays Installing 2 5 inch Solid State Drives on 2 5 inch Trays Installing M 2 Solid State Drives on the System Board For a list of compatible drives and expansion cards go to https www qnap com en compatibility 3 Install expansion cards For details see Installing Expansion Cards 4 Install memory modules For details see Replacing Memory Modules 5 Connect the p...

Страница 23: ...rmation on removing or installing the nodes drives expansion cards power supply units and memory modules Removing a Node 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the node a Loosen the screw b Pull the handle to pull out the node GM 1000 User Guide Installation and Configuration 22 ...

Страница 24: ...Installing a Node 1 Load the node into the NAS a Insert the node into the chassis b Push the handle up 2 Tighten the screw GM 1000 User Guide Installation and Configuration 23 ...

Страница 25: ... state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS GM 1...

Страница 26: ...o release the tray handle c Pull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws GM 1000 User Guide Installation and Configuration 25 ...

Страница 27: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Slide the lock to the right 5 Power on the NAS GM 1000 User Guide Installation and Configuration 26 ...

Страница 28: ...amage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Slide the lock to the left b Push the button to release the tray handle c Pull the tray out GM 1000 User Guide Installation and Configuration 27 ...

Страница 29: ...ive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay GM 1000 User Guide Installation and Configuration 28 ...

Страница 30: ...rostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out GM 1000 User Guide Installation and Configuration 29 ...

Страница 31: ...e tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle GM 1000 User Guide Installation and Configuration 30 ...

Страница 32: ... to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Remove the node For details see Removing a Node 2 Install the M 2 SSD a Insert th...

Страница 33: ...e of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the GM 1000 Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death GM 1000 User Guide Installation and Configuration 32 ...

Страница 34: ...AP website a Go to www qnap com compatibility b Click Search by NAS c Specify the number of bays and the specific model of your NAS d Under Category select the component or device type e Locate a specific component or device model in the list f Optional Click the corresponding Note icon to view more information 2 Remove the node For details see Removing a Node 3 Remove the PCIe cover a Remove the ...

Страница 35: ...arefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws d Verify that the bracket does not move 5 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw GM 1000 User Guide Installation and Configuration 34 ...

Страница 36: ... modules from authorized resellers Important For best results QNAP recommends installing modules in pairs Ensure that each pair uses identical modules Install the pairs in sequence and follow the assigned slots for each pair When installing only one module use slot 1 For details on slot numbering see System Board Module Pair Slot Number First pair Slots 2 and 4 Second pair Slots 1 and 3 Memory Slo...

Страница 37: ...ands and other body parts away from other moving components 1 Remove the node For details see Removing a Node 2 Optional Remove an existing module a Push the retention clips outward simultaneously to release the module Warning Attempting to remove a module that is not completely released may damage the module and the motherboard b Hold the module by the edges c Carefully slide the module out of th...

Страница 38: ...nel System System Status Hardware Information c Check the value for Total memory Hot swapping Redundant Power Supply Units Warning The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components 1 Power off the node 2 Disconnect the power cord from the electrical outlet an...

Страница 39: ...Expansion Units The GM 1000 supports SAS expansion units SATA expansion units SATA JBOD expansion units and USB expansion units For details see table below You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to https shop qnap com GM 1000 User Guide Installation and Configuration 38 ...

Страница 40: ...S 6 Gbps SFF 8644 interface Supports SATA HDD SSD SAS 12G2E storage expansion card mini SAS SFF 8644 cable RAIL A03 57 TL D400S Uses a SAS 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus adapter TL D800S Uses a SAS 6 Gbps SFF 8088 interface Supports SATA HDD SSD 2 x SFF 8088 connector cables QXP 800eS A1164 host bus adapter TL D1600S Uses a SAS...

Страница 41: ...n 1 Type A to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable RAIL B02 Connecting SAS Expansion Units 1 Install a storage expansion card on the PCIe slot For details see Installing Expansion Cards 2 Connect the e...

Страница 42: ... Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device Third party host bus adapters are not compatible with QNAP JBOD enclosures For details see Installing Expansion Cards 3 Connect the expansion units to the NAS using the following topology 4 Power on the SATA JBOD expansion units 5 Power on the NAS 6 Verify that the expansion units are recognized...

Страница 43: ...sion unit to the NAS a Connect the USB cable to a USB 3 2 Gen 1 Type A port on the NAS 2 Power on the expansion units 3 Verify that the expansion units are recognized by the NAS a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview Storage System c Verify that the expansion units are listed QuTS hero Installation The GM 1000 uses the QNAP QuTS hero operating system Yo...

Страница 44: ...TS hero Using Qfinder Pro Warning Installing QuTS hero deletes all data on the drives Back up your data before proceeding Note You can revert to the QTS operating system anytime For details see QuTS hero user guide 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https...

Страница 45: ...ling QuTS hero 16 Click Confirm QuTS hero is installed Installing QuTS hero Using the Cloud Key Warning Installing QuTS hero deletes all data on the drives Back up your data before proceeding Note You can revert to QTS operating system anytime For details see QuTS hero user guide 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the followin...

Страница 46: ...ts letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 10 Click Next 11 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 12 Click Next The Configure the n...

Страница 47: ...Warning Clicking Confirm deletes all data on the drive before installing QuTS hero 19 Click Confirm QuTS hero is installed GM 1000 User Guide Installation and Configuration 46 ...

Страница 48: ...ls RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QuTS hero 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the failed drive from the d...

Страница 49: ... com en nas migration Expansion Unit Compatibility http www qnap com go compatibility expansion Service Portal https service qnap com Product Support Status https www qnap com product eol php Downloads https download qnap com Community Forum https forum qnap com QNAP Accessories Store https shop qnap com GM 1000 User Guide Troubleshooting 48 ...

Страница 50: ...ding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system GM 1000 User Guide Glossary 49 ...

Страница 51: ...in nuclear facility applications In no event shall QNAP s liability exceed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentatio...

Страница 52: ...e equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interfe...

Страница 53: ... 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 VCCI Notice この装置は クラス A 情報技術装置です この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります この場合には使用者が適切な対策を講ずるよう要求されることがありま す VCCI A GM 1000 User Guide Notices 52 ...

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