QMS Magicolor CX, Руководство пользователя

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Placing a
Service Call
4-55 Troubleshooting
Placing a Service Call
If you have a problem you cannot resolve, contact your QMS vendor.
Your QMS vendor is best equipped to immediately handle any prob-
lem you may encounter.
If you have technical questions your vendor is unable to answer, you
can call or fax questions to the QMS Customer Response Center
(See Appendix A, “QMS Customer Support,” for information on con-
tacting the QMS Customer Response Center). If you’ve determined
your printer needs to be examined by a QMS service technician, con-
tact QMS National Service for work inside the US, or one of the QMS
international offices for work outside of the US. (National and interna-
tional contacts are listed in appendix A, “QMS Customer Support.”)
Before calling, be sure you have the answers to these questions
handy to help our technicians serve you more quickly:
1 What is your printer model and serial number?
2 What kind of host computer do you have?
3 What operating system do you have and what version?
4 What interface are you using? If serial, what protocol?
5 What application are you using?
6 What is the emulation of the file you're trying to print? In
what emulation mode is the port?
7 What is the firmware revision number for your printer? (It is
listed on both the status and start-up pages.)
8 If you can print, have a status page available.
Your service representative needs to know these things prior to help-
ing you.
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