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Page vi

IS0054602-00 B

SANsurfer iSCSI HBA Manager User’s Guide
Management Tool for QLogic iSCSI Host Bus Adapters

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-5

Supported QLogic HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-6

Installing SANsurfer iSCSI HBA Manager

Initial Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1

Installation Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2

Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3

Step 1: Download the Installation . . . . . . . . . . . . . . . . . . . . . . . .

4-3

Step 2: Start the Installation File . . . . . . . . . . . . . . . . . . . . . . . . .

4-4

Step 3: Follow the Installation Wizard. . . . . . . . . . . . . . . . . . . . .

4-5

Installation Instructions Using CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-15

Standalone Installer Command Lines . . . . . . . . . . . . . . . . . . . . .

4-15

Web- and CD-based Installation Updates . . . . . . . . . . . . . . . . . . . . . . . . . .

4-17

Updating SANsurfer by Web Update. . . . . . . . . . . . . . . . . . . . . . . . . .

4-17

Network Does Not Use Proxy Settings . . . . . . . . . . . . . . . . . . . .

4-18

Network Requires Proxy Settings . . . . . . . . . . . . . . . . . . . . . . . .

4-18

Updating SANsurfer by Package Update . . . . . . . . . . . . . . . . . . . . . .

4-21

Uninstalling SANsurfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-24

Getting Started

Starting SANsurfer iSCSI HBA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

Starting SANsurfer iSCSI HBA Manager on Windows . . . . . . . . . . . .

5-1

Starting SANsurfer iSCSI HBA Manager on Linux or Solaris . . . . . . .

5-2

SANsurfer iSCSI HBA Manager Main Window . . . . . . . . . . . . . . . . . . . . . .

5-3

HBA Tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

Host Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

HBA Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

HBA Port Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-6

Device Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-6

LUN Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-7

Exiting SANsurfer iSCSI HBA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-7

Viewing the Help System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-8

What’s in the Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-9

Specifying the Help Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-9

Viewing SANsurfer iSCSI HBA Manager Information . . . . . . . . . . . . .

5-10

Содержание SANsurfer iSCSI HBA Manager

Страница 1: ...IS0054602 00 B SANsurfer iSCSI HBA Manager User s Guide Management Tool for QLogic iSCSI Host Bus Adapters...

Страница 2: ...user s guide template All Modified guide title and subtitle Title page page headers Updated most screen shots All 1 Introduction section updated and expanded to include new material such as documentat...

Страница 3: ...ed to include procedures for viewing IPv6 logs and set ting diagnostic test parameters for running loop back and read write buffer tests 6 Performing Diagnostics 12 Troubleshooting section expanded to...

Страница 4: ...Page iv IS0054602 00 B S SANsurfer iSCSI HBA Manager User s Guide Management Tool for QLogic iSCSI Host Bus Adapters Notes...

Страница 5: ...Management 2 2 Configuration Management 2 2 Statistics 2 3 Diagnostics 2 3 HBA State and Target Session Connection State Monitoring 2 3 Additional Features 2 3 3 System Requirements and Installation...

Страница 6: ...nstallation Updates 4 17 Updating SANsurfer by Web Update 4 17 Network Does Not Use Proxy Settings 4 18 Network Requires Proxy Settings 4 18 Updating SANsurfer by Package Update 4 21 Uninstalling SANs...

Страница 7: ...er the Host Refresh Prompt Appears 5 20 Refreshing the Configuration Immediately 5 21 6 Performing Diagnostics General Information for the HBA Port 6 2 Pinging Targets 6 3 Ping Page 6 3 Pinging IPv4 a...

Страница 8: ...ebug to Trace User Interface and Agent Activity 7 14 Tracing User Interface Activity for Windows OS 7 15 Saving Agent Activity Logs for Windows OS 7 19 Tracing User Interface Activity for UNIX OS 7 20...

Страница 9: ...elect Update Dialog Box 4 21 4 17 Update SANsurfer Open Dialog Box 4 22 4 18 Update SANsurfer Update Dialog Box 4 23 4 19 Uninstall SANsurfer Add Remove Programs Dialog Box 4 25 4 20 Uninstall SANsurf...

Страница 10: ...d Prompt Properties 7 18 7 5 Apply Properties to Shortcut Dialog Box 7 18 7 6 SANsurfer exe in Console Window 7 19 7 7 local properties in Notepad 7 21 7 8 HBA Utilities Page HBA Options 7 24 7 9 Save...

Страница 11: ...SANsurfer iSCSI HBA Manager user interface UI For detailed information about the features and functionality not covered in this guide refer to the help system see What s in the Help System on page 5...

Страница 12: ...our authorized service provider and for retrieving records such as the HBA core dump Flash NVRAM and HBA crash Appendix A Frequently Asked Questions lists and provides the answers to frequently asked...

Страница 13: ...agreements refer to the QLogic Software End User License Agreement For details see Displaying HBA Information in the help system Related Documents Table 1 1 lists other documents you may find helpful...

Страница 14: ...echnical Certification courses include installation maintenance and troubleshooting QLogic SAN products Upon demonstrating knowledge using live equipment QLogic awards a certificate identifying the st...

Страница 15: ...dows Server 2003 Windows Server 2008 Windows Vista Red Hat Linux SLES Linux and Solaris SPARC operating systems Because the tool supports multiple operating systems it provides control of heterogeneou...

Страница 16: ...argets via DHCP Clone all or parts of a pre saved HBA configuration for HBA replacement quick configuration duplication on multiple HBA ports across multiple hosts or to ensure consistent configuratio...

Страница 17: ...nternal and external loopback tests View the IPv6 logs for information and assistance with IPv6 configurations Destination Cache Neighbor Cache Router List Prefix List Retrieve HBA diagnostics informa...

Страница 18: ...tree NOTE IPv6 features as well as some other features are not available and appear dimmed if one of the following applies You are using inbox ioctl module drivers with Red Hat 4 and 5 and SLES 10 To...

Страница 19: ...tion process step by step Depending on the features you require your configuration may not require all steps Step 1 Collect the Hardware and Software Step 2 Install the Hardware Step 3 Install the Dri...

Страница 20: ...ted Documents on page 1 3 Cable target devices through the combination of hubs and switches in your configuration Verification Before installing the device driver verify the presence of HBAs at power...

Страница 21: ...SANsurfer iSCSI HBA Manager SANsurfer iSCSI HBA Manager runs as both a tool with standalone non agent mode access to local system QLogic iSCSI HBAs and as a client server tool The client tool runs on...

Страница 22: ...pported QLogic HBAs on page 3 6 Single processor or multiprocessor server or workstation Pentium III with 450 MHz or greater for Windows 2000 Windows Server 2003 Windows Server 2008 Windows Vista Red...

Страница 23: ...ition Release 2 x64 Windows Server 2008 Standard Edition or Enterprise Edition Windows Vista IA32 Windows Vista x64 RHEL 3 0 4 0 5 0 IA32 RHEL 3 0 4 0 5 0 x64 RHEL 4 0 5 0 PPC SLES 9 0 10 0 IA32 SLES...

Страница 24: ...As The QLogic iSCSI HBAs are collectively referred to as the QLA4xxx HBA unless otherwise noted For a detailed list of supported QLogic HBAs see the SANsurfer HBA Support Matrix Fibre Channel iSCSI on...

Страница 25: ...m the QLogic Web site or from the SANsurfer CD ROM The following information applies Install the same version of SANsurfer on all systems in the network Before installing SANsurfer uninstall any previ...

Страница 26: ...s locally SANsurfer iSCSI HBA Manager user interface Optionally one of the following SANsurfer iSCSI Windows Agent SANsurfer iSCSI Linux Agent SANsurfer iSCSI Solaris Agent Networked System This syste...

Страница 27: ...that represents your operating system 2 Accept the SANsurfer software license agreement by clicking I Accept 3 Select the link for your specific operating system 4 Click the Management Tools local li...

Страница 28: ...stem opens 5 In the Management Tools table under Name click SANsurfer iSCSI HBA Manager 6 Accept the End User Software License Agreement by clicking Agree 7 On the File Download Security Warning dialo...

Страница 29: ...to start the installation type the following and then press ENTER sh installation_filename bin Step 3 Follow the Installation Wizard To use the installation wizard When the installation wizard begins...

Страница 30: ...on Wizard Important Information 2 Read the important information and then click Next This same information is provided in the readme txt file that will be available following installation in the follo...

Страница 31: ...etwork configurations see Installation Configurations on page 4 2 3 Select one of the following pre configured installation sets and then click Next Select iSCSI GUI and Agent to install the SANsurfer...

Страница 32: ...stalled Select iSCSI Windows Agent to install only the SANsurfer iSCSI HBA Manager agent for a supported Windows system Select Custom to choose which components to install 4 If you selected Custom in...

Страница 33: ...x recommended click Next The default location for a Windows system is C Program Files QLogic Corporation SANsurfer The default location for a Linux or Solaris system is opt QLogic_Corporation SANsurfe...

Страница 34: ...ts you to uninstall the old version 6 To uninstall the old version of SANsurfer iSCSI HBA Manager a Exit the SANsurfer tool before proceeding b If you want to uninstall the previous install click Yes...

Страница 35: ...he type of user to which the shortcuts appear Available shortcuts include The SANsurfer icon on the desktop if you select it in Step 8 QLogic Management Suite SANsurfer and SANsurfer Uninstaller which...

Страница 36: ...dialog box Figure 4 9 opens Figure 4 9 Installation Wizard Create Desktop Icon Selection 8 If you want the SANsurfer icon to appear on the desktop select the Create Desktop Icon check box default and...

Страница 37: ...ummary dialog box Figure 4 10 opens Figure 4 10 Installation Wizard Pre Installation Summary The pre installation summary shows you all the choices you made in previous steps 9 Review the information...

Страница 38: ...I HBA Manager Initial Installation 4 14 IS0054602 00 B S The Installing SANsurfer dialog box Figure 4 11 opens Figure 4 11 Installation Wizard Installing SANsurfer Various windows inform you that the...

Страница 39: ...arted Installation Instructions Using CLI SANsurfer provides the ability to install the tool and its components as an unattended command line installation Unattended installation is available with all...

Страница 40: ...Manager GUI only HBA no agent iSCSI_SANsurfer_5_xx_xx_linux_x86 bin i silent DSILENT_INSTALL_SET SB_iX Install iSCSI GUI and agent iSCSI_SANsurfer_5_xx_xx_linux_x86 bin i silent DSILENT_INSTALL_SET S...

Страница 41: ...p to date with the latest version SANsurfer provides two possible ways to update an existing installation You can download and install an update directly from the Web See Updating SANsurfer by Web Upd...

Страница 42: ...SANsurfer network does not use proxy settings 1 On the Select Update dialog box Figure 4 13 click From the QLogic website 2 Clear the Specify Proxy Settings check box 3 Click Continue 4 If updates ar...

Страница 43: ...box as is and then click OK to continue If you want to specify the server proxy settings complete the following a Select the Use the following HTTP proxy setting check box b In the Address box type t...

Страница 44: ...at you select for installation 5 To use the Update dialog box select the current product update packages To select a package select its entry under Current Updates and then click Add The update moves...

Страница 45: ...dating SANsurfer by Package Update You can update SANsurfer iSCSI HBA Manager by browsing to an existing update package on your hard drive or some form of external media such as a CD ROM DVD or portab...

Страница 46: ...ars Figure 4 17 Update SANsurfer Open Dialog Box 3 Select the SANsurfer iSCSI HBA Manager patch update file web_supported_update_iscsi_hba txt which can be located on a local file system or on a CD DV...

Страница 47: ...duct updates that you select for installation 4 To use the Update dialog box select the current product update packages To select a package select its entry under Current Updates and then click Add Th...

Страница 48: ...e entire SANsurfer management toolset including SANsurfer iSCSI HBA Manager or specific features Be sure to exit all SANsurfer tools before you uninstall any SANsurfer components To uninstall SANsurfe...

Страница 49: ...surfer x x e Click Change Remove To start the SANsurfer uninstaller from a Red Hat SLES or Solaris SPARC x86 system do one of the following and then press ENTER On a Red Hat SLES system if usr local b...

Страница 50: ...HBA Manager Uninstalling SANsurfer 4 26 IS0054602 00 B S Type the following SANsurferUninstaller The Uninstall SANsurfer dialog box Figure 4 20 opens Figure 4 20 Uninstall SANsurfer Uninstall SANsurf...

Страница 51: ...ther to uninstall the entire SANsurfer tool or specific features and then click Next Click Complete Uninstall to remove all features and components of the SANsurfer tool that were installed by Install...

Страница 52: ...ndows Linux or Solaris system 4 Clear the check boxes for features that you want to uninstall Check boxes that are selected remain installed Select from the following components all components may not...

Страница 53: ...4602 00 B 4 29 A 5 Click Uninstall The Uninstall SANsurfer dialog box Figure 4 23 lists the components that are being uninstalled Figure 4 23 Uninstall SANsurfer Feature Removal In progress A message...

Страница 54: ...it the installation wizard click Done 7 If any components were not successfully uninstalled manually remove them Some files and directories remain after uninstalling SANsurfer These components must be...

Страница 55: ...Manager user interface startup procedures differ depending upon the operating system This section tells you how to start SANsurfer iSCSI HBA Manager on the following systems For Windows 2000 Windows S...

Страница 56: ...Linux operating system versions include Red Hat and SLES supported Solaris operating system versions include SPARC x86 To start SANsurfer iSCSI HBA Manager on Linux or Solaris 1 Ensure that you are in...

Страница 57: ...ns SANsurfer Switch Manager A tab appears only when the specific SANsurfer tool is installed on the system The title bar identifies the currently active tool To view the SANsurfer iSCSI HBA Manager ma...

Страница 58: ...the currently active tool selected by the tool tab Tool tabs activate a specific tool iSCSI HBA Manager FC HBA Manager or Switch Manager The menu bar contains the commands for using SANsurfer iSCSI H...

Страница 59: ...ou select an item in the HBA tree the status bar shows the same information If an HBA is connected to a target click the HBA to list all the devices connected to it Devices are listed by their target...

Страница 60: ...nknown Warning or Good For information about the HBA port state referenced in the dialog boxes and its correspondence with the HBA icons see the help topic Monitoring the HBA Port State Examples Port...

Страница 61: ...nnection Device bad failed session connection LUN Icons and Text The HBA tree shows the LUN number LUN n Example LUN LUN 1 The LUN icon is LUN Exiting SANsurfer iSCSI HBA Manager To exit SANsurfer iSC...

Страница 62: ...orer Figure 5 3 Help Window Example If the help window does not open you may need to set the browser location see Specifying the Help Browser on page 5 9 Note that this help system appears best using...

Страница 63: ...explains how SANsurfer iSCSI HBA Manager monitors connected HBAs and their targets and informs you of their state Displaying Host HBA HBA Port Device and LUN Information covers viewing information abo...

Страница 64: ...owser location to the SANsurfer iSCSI HBA Manager configuration file click OK To close the Browser Location dialog box without making changes click Cancel Viewing SANsurfer iSCSI HBA Manager Informati...

Страница 65: ...nformation about Specifying the Polling Intervals to Retrieve Host Status Alarms on page 5 16 Specifying Whether the Configuration Refreshes When Host and Target Status Alarms Occur on page 5 19 Speci...

Страница 66: ...n name user name must be attached to an account that the agent is running on and that must be in the adm or root group To set the access password for a host 1 On the SANsurfer iSCSI HBA Manager main w...

Страница 67: ...he selected host a In the Login box type your login name b In the Password box type your login password for the login name 4 Under Application Access you can change your password To modify the SANsurf...

Страница 68: ...iSCSI name default from the HBA tree 1 To set the default iSCSI name or iSCSI alias name to appear in the HBA tree right click in the HBA tree to open a shortcut menu 2 Depending on what is currently...

Страница 69: ...lick OK To close this dialog box without making any changes click Cancel For information about configuring HBA port iSCSI names and HBA port iSCSI alias names see the help topic Configuring the HBA Po...

Страница 70: ...the iSCSI HBA Manager user interface configuration based on their state There are two types of polling HBA Polling and Host Polling HBA Polling HBA polling occurs at an interval that you specify Durin...

Страница 71: ...ost To set the HBA polling interval 1 On the SANsurfer iSCSI HBA Manager main window HBA tree select the HBA port or HBA device or LUN connected to the host 2 Do one of the following On the Host menu...

Страница 72: ...ed to the host in the HBA tree On the shortcut menu click Host Poll Interval The Host Polling Setting dialog box Figure 5 10 opens and shows the name of the host in the title bar Figure 5 10 Host Poll...

Страница 73: ...11 Application Options Update Behavior 2 Under Update Behavior from the Host Status Alarms select the following options If you want to refresh the configuration when the host receives a host status a...

Страница 74: ...he Host Refresh Prompt Appears You can determine whether the iSCSI configuration change message appears when the host configuration has changed To specify whether host refresh prompt appears 1 On the...

Страница 75: ...save your options changes click OK To close the Application Options dialog box without making any changes click Cancel Refreshing the Configuration Immediately The configuration shown in the SANsurfer...

Страница 76: ...5 Getting Started Setting Up SANsurfer iSCSI HBA Manager 5 22 IS0054602 00 B S Notes...

Страница 77: ...teps for completing the Diagnostic Options dialog box NOTE Some IPv6 features such as the IPv6 Router List log Destination Cache log and so on are not available and appear dimmed if You are using inbo...

Страница 78: ...g the HBA Port State Good indicating that the HBA port is operational and ready Warning indicating that the HBA port is not in an operational state Unknown indicating that the HBA port is processing a...

Страница 79: ...ge To access the Ping page 1 On the SANsurfer iSCSI HBA Manager main window HBA tree select the HBA port 2 Click the Diagnostics tab to bring the Diagnostics page to the front The top portion of the D...

Страница 80: ...t Operation Ping diag 5 If you want to stop testing before it is complete click Stop Testing IPv4 Address Select to enter IPv4 address of the target IPv6 Address Select to enter IPv6 address of the ta...

Страница 81: ...t SANsurfer iSCSI HBA Manager determine the source address select Auto Address 3 In the Number of packets box type the number of packets you want to send Valid values range from 1 10000 The default is...

Страница 82: ...Local Prefix List Log on page 6 14 Viewing the ARP Log The address resolution protocol ARP cache keeps a record of host port connections with other hardware such as targets on the network The IP addre...

Страница 83: ...ens within the Diagnostics page Figure 6 4 Figure 6 4 Logs Page Diagnostics 4 On the Logs page click Display ARP Table 5 The ARP Log opens Figure 6 5 Figure 6 5 ARP Log For the HBA port that you selec...

Страница 84: ...errors for this HBA port To view the connection error log 1 On the SANsurfer iSCSI HBA Manager main window HBA tree select the HBA port 2 Click the Diagnostics tab to bring the Diagnostics page to th...

Страница 85: ...text in a tool tip next to the cursor Delta Time The number of seconds between the current timestamp and the previous timestamp Timestampa a If you have ACB support the date time stamp is in 12 hour f...

Страница 86: ...1 On the SANsurfer iSCSI HBA Manager main window HBA tree select the HBA port 2 Click the Diagnostics tab to bring the Diagnostics page to the front The top portion of the Diagnostics page contains th...

Страница 87: ...tics page contains the HBA port identifying information for details see General Information for the HBA Port on page 6 2 3 On the Diagnostics page click the Logs tab The Logs page opens within the Dia...

Страница 88: ...he date time stamp is in 12 hour format Neighbor IP The neighbor IP address of an IPv6 device iSCSI target router and so on Neighbor MAC Address The MAC address associated with this entry State The cu...

Страница 89: ...he list To view the router list log 1 On the SANsurfer iSCSI HBA Manager main window HBA tree select the HBA port 2 Click the Diagnostics tab to bring the Diagnostics page to the front The top portion...

Страница 90: ...rt 2 Click the Diagnostics tab to bring the Diagnostics page to the front The top portion of the Diagnostics page contains the HBA port identifying information for details see General Information for...

Страница 91: ...t the log click Close Last Update Time The date time stamp of the last router list entry The date time stamp is in 12 hour format Prefix The local prefix of this entry Prefix Length The length of the...

Страница 92: ...test generates a communication signal within the HBA board and does not test the final circuitry that goes to the cable This test is convenient to run because it is not necessary to unplug the networ...

Страница 93: ...he test results on the bottom portion 4 Under Test Configuration click either Internal Loopback Test or External Loopback Test 5 If you are running an external loopback test on an HBA with a copper in...

Страница 94: ...u click Stop Testing to halt the process select the Test Continuously check box 10 To start the testing process click Start Testing The Internal or External Loopback Results area of the Advanced page...

Страница 95: ...Test 5 From the Data Pattern list select either a data byte or compliant data pattern Select Customized Pattern optional to specify your own eight byte pattern Type the data in hexadecimal format 0 F...

Страница 96: ...ence Select Stop to halt the test sequence when an error is encountered Select Loop to use the same data pattern and test until the failure is cleared 10 If you want to repeat the tests until you clic...

Страница 97: ...terface and Agent Activity on page 7 14 or use the new simple option in the user interface to trace activity in the user interface agent non agent JNI JNI Corporation s JNIC 1560 HBA and iSDMAPI QLogi...

Страница 98: ...clear this check box d In the Log File Size box enter the maximum size in KB of the logging file The default is 3000 KB enter 0 zero to specify unlimited size e In the Log File Name box enter a file n...

Страница 99: ...file follow these steps a Under SANsurfer Agent Non Agent JNI Diagnostic Preferences select the Enable Driver API iSDMAPI logging to a file check box b For Logging Level select one of the following le...

Страница 100: ...6 Performing Diagnostics Tracing User and Agent Activity 6 24 IS0054602 00 B S Notes...

Страница 101: ...ndows Event Log The Windows event log is the main source of information for device driver problems and events Device drivers usually indicate only status by logging events in the system event log SANs...

Страница 102: ...ares the link status of the device before the read write buffer test If errors occur the test indicates a broken or unreliable link between the adapter and the device Internal Loopback Test The intern...

Страница 103: ...tes before comple tion Cause There is insufficient disk space or not enough available mem ory Solution The installation detects when there is insufficient disk space When sufficient disk space is avai...

Страница 104: ...Man ager user interface starts and then hangs indefinitely Cause There is insufficient memory Solution For physical RAM requirements see Hardware Require ments on page 3 4 or the readme txt file SANsu...

Страница 105: ...The iSCSI HBAs and iSCSI HBA driver must be installed and operational before the iqlremote agent will start Solution After the HBAs and drivers are successfully installed see Verifying That the HBA Dr...

Страница 106: ...d operating system drivers Verify that the iqlremote agent is running on the local or remote host Check agent logs for any problems while querying information see Using Debug to Trace User Interface a...

Страница 107: ...System Requirements on page 3 4 and Initial Installation on page 4 1 Cause The HBA polling interval is set too high or the host polling inter val is set at too high or disabled Solution Set appropria...

Страница 108: ...between an HBA port and a device port ping the target see Pinging IPv4 and IPv6 Targets on page 6 4 Modify the HBA firmware parameters as necessary Do one of the following Review the target configurat...

Страница 109: ...Unable to display HBA Infor mation HBA Statistics or Tar get Information HBA Cause The iqlremote agent is not running or is not installed Solution Verify that the iqlremote agent is installed and run...

Страница 110: ...ux CD 1 RedHat RPMS shadow utili ties 20000902 4 i386 rpm 2 To convert the passwords to shadow password format go to the etc directory and enter the command pwconv When using a file choosers dialog bo...

Страница 111: ...e that supports BIOS Unable to obtain an IP address with the Obtain DNS server address automati cally via DHCP option selected IP address is 0 0 0 0 for this HBA Cause The DHCP server is unavailable S...

Страница 112: ...t IP address is translated from the name If necessary reinstall the HBA driver Unable to use the Solaris hot swap feature on QLogic QLA4xxx HBAs Cause Cannot have iqlremote agent running when using th...

Страница 113: ...e server command prompt type the following and then press ENTER modules q 2 Verify that the QLogic HBA driver is installed To verify that the HBA driver is installed on Red Hat SUSE Linux 1 Type the f...

Страница 114: ...ing on Solaris SPARC 1 Type the following command and then press ENTER ps e grep iqlremote 2 If entries appear iqlremote is running Using Debug to Trace User Interface and Agent Activity Technical sup...

Страница 115: ...Windows system you must enable the user interface trace facility and activate the iSCSI agent logging facility After you enable these facilities attempt to reproduce the problem so that you can captu...

Страница 116: ...e local properties file edits Figure 7 2 local properties in Notepad Tip Increasing the Screen Buffer Size Height When using a Windows system it is convenient to change the height of the screen buffer...

Страница 117: ...race User Interface and Agent Activity IS0054602 00 B 7 17 A The Command Prompt window opens Figure 7 3 Figure 7 3 Command Prompt Window 2 Click the icon on the left side of the title bar and then on...

Страница 118: ...Figure 7 4 Figure 7 4 Command Prompt Properties 3 Click the Layout tab 4 On the Layout page under Screen Buffer Size type 9999 in the Height box and then click OK The Apply Properties to Shortcut dial...

Страница 119: ...ser interface logging file For more information on saving the agent activity log see Saving Agent Activity Logs for Windows OS on page 7 19 Saving Agent Activity Logs for Windows OS For the supported...

Страница 120: ...ou enable these facilities attempt to reproduce the problem so that you can capture SANsurfer iSCSI HBA Manager user interface and agent activity After collecting the agent activity logs you can save...

Страница 121: ...nvironment variable 1 Open a UNIX command prompt 2 Set the environment variable LAX_DEBUG to true by entering the following command LAX_DEBUG true 3 To capture the output of user interface logging to...

Страница 122: ...following command kill pid 4 Change to the SANsurfer installation directory most commonly named opt QLogic_Corporation SANsurfer 5 Capture the output of the agent logging to a file and manually start...

Страница 123: ...record only if you are using a QLA405x or QLE406x HBA NOTE The Retrieve Core Dump Record feature is not available if either of the following is true You are using inbox ioctl module drivers with Red H...

Страница 124: ...7 Troubleshooting Retrieving Records 7 24 IS0054602 00 B S The HBA Utilities page Figure 7 8 opens within the HBA Options page Figure 7 8 HBA Utilities Page HBA Options...

Страница 125: ...state For details about the HBA port state and its correspondence with the HBA icons see the help topic Monitoring the HBA Port State Good indicating that the HBA port is operational and ready Warning...

Страница 126: ...select an HBA 2 Click the HBA Options tab to bring that page to the front 3 On the HBA Options page click the HBA Utilities tab NOTE When naming a core dump file it is helpful to include the HBA info...

Страница 127: ...7 Troubleshooting Retrieving Records IS0054602 00 B 7 27 A The HBA Utilities page Figure 7 10 opens within the HBA Options page Figure 7 10 HBA Utilities Page HBA Options...

Страница 128: ...he HBA port state For details about the HBA port state and its correspondence with the HBA icons see the help topic Monitoring the HBA Port State Good indicating that the HBA port is operational and r...

Страница 129: ...se this message box click OK Retrieving the HBA Crash Record If the QLA4010x HBA crashes you can retrieve the HBA crash record if you have previously saved the log information to a file To save the lo...

Страница 130: ...state and its correspondence with the HBA icons see the help topic Monitoring the HBA Port State Good indicating that the HBA port is operational and ready Warning indicating that the HBA port is not...

Страница 131: ...ot know the location click Browse The Save dialog box opens Select or type a file name in the File Name box and then click Save The Save Crash Record dialog box re opens with name you selected in the...

Страница 132: ...7 Troubleshooting Retrieving Records 7 32 IS0054602 00 B S Notes...

Страница 133: ...5 0 IA32 x64 PPC SLES 8 0 IA32 9 0 10 0 IA32 x64 PPC Can the SANsurfer iSCSI HBA Manager user interface running on Red Hat SLES Linux talk to a Windows host running the agent The SANsurfer iSCSI HBA...

Страница 134: ...et No SANsurfer iSCSI HBA Manager currently does not run as a Java applet Does SANsurfer iSCSI HBA Manager sup port SNMP No SANsurfer iSCSI HBA Manager currently supports only the RPC communication la...

Страница 135: ...S and EFI enhanced firmware interface are all forms of boot code for specific hardware operating system environments Boot code for QLogic FC HBAs is required if the computer system is booting from a s...

Страница 136: ...o increase performance Adjunct driver level works along side a driver at the same level to increase performance In NetWare the required drivers include Host Adapter Module HAM is the driver component...

Страница 137: ...is saved At times Flash and boot code are used interchangeably Flash BIOS A QLA2xxx HBA s flash PROM contains the code that allows booting from the HBA at startup HBA Host bus adapter An HBA is the bo...

Страница 138: ...maximum resource efficiency This feature is available in Windows 2000 Windows Server 2003 Windows Vista Novell NetWare and Red Hat SUSE Linux Windows XP and Windows Server 2008 do not support load ba...

Страница 139: ...r might be selecting a different HBA initiator a different target port or both This makes a difference to the driver when selecting the proper method of failover notification It can make a difference...

Страница 140: ...2 6 Linux kernel Sysfs exports information about devices and drivers from the kernel device model to userspace and is also used for configuration target Devices such an HBA card which mediate data in...

Страница 141: ...ent activity logs saving UNIX 7 22 logs saving Windows 7 19 tracing 7 14 AL_PA definition of Glossary 1 alarms host status 5 15 refreshing configuration upon occurrence 5 19 retrieving for host 5 16 a...

Страница 142: ...record retrieving 7 29 CRC cyclic redundancy check definition of Glossary 1 creating desktop icon 4 12 desktop icon Windows 4 12 user interface logging file Windows 7 19 CSV file definition of Glossa...

Страница 143: ...5 1 glossary of terms Glossary 1 graphics adapter requirements 3 4 H hst file host group 1 3 hardware requirements 3 1 3 4 HBA alias definition of Glossary 3 HBA driver installing 3 2 verifying insta...

Страница 144: ...3 1 required software 3 2 uninstalling old version 4 10 using CLI 4 15 using GUI 4 3 wizard installing SANsurfer 4 5 installer downloading from CD ROM 4 3 downloading from QLogic Web site 4 3 selectin...

Страница 145: ...ary 4 local prefix list log IPv6 viewing 6 14 local properties file editing 7 15 7 20 logging file creating for user interface 7 19 logical unit number definition of Glossary 4 logs activity saving UN...

Страница 146: ...packets number of 6 5 number to test 6 4 size of 6 4 6 5 password authorization setting security 5 11 default 5 12 host access setting 5 13 requiring for security 5 11 patch update file 4 22 path MTU...

Страница 147: ...5 system 3 1 3 4 retrieving Flash NVRAM record 7 26 HBA core dump record 7 23 HBA crash record 7 29 host status alarms 5 15 root or administrator privileges 5 11 router IP address 6 14 lifetime 6 14...

Страница 148: ...re 2 3 status alarm refreshing configuration 5 19 technical support 1 4 availability 1 4 contacting QLogic 1 4 training 1 4 telephone number contacting QLogic 1 4 terms definitions of Glossary 1 test...

Страница 149: ...tallation 7 12 iqlremote is installed 7 13 version of product viewing 5 10 video card requirements 3 4 viewing ARP log 6 6 connection error log 6 8 help system 5 8 IPv6 destination cache log 6 10 IPv6...

Страница 150: ...unicator is a registered trademark of Netscape Communications Corporation Pentium is a registered trademark of Intel Corporation Red Hat is a registered trademark of Red Hat Inc SPARC is a registered...

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