QIAsymphony SP/AS Consolidated Operating Guide 12/2017
179
13.8
Integrated run errors that do not have error codes
13.8.1
“Eluate” drawer
Error
Comments and suggestions
The “Eluate” drawer
cannot be opened.
The “Eluate” drawer is locked as soon as “Define Run” button in the “Integrated Run/Overview”
is selected (see Section 2.4, “Defining an integrated run”, of the
QIAsymphony SP/AS User
Manual — Operating the QIAsymphony AS
).
It is only possible to open the “Eluate” drawer if no integrated batch is loaded or queued in the
“Integrated Run/Overview” screen. To open the “Eluate” drawer, remove “Integrated Batch(es)”
in the “Integrated Run/Overview” (see Section 2.16.1, “Unloading the worktable”, of the
QIAsymphony SP/AS User Manual — Operating the QIAsymphony AS
).
13.8.2
Removal of an integrated run
Error
Comments and suggestions
Integrated batch cannot
be removed in the
“Integrated Run”
Overview.
To remove an Integrated run which cannot be removed in the “Integrated run/Overview”, the
Assay Setup has to be manually booked out from the system (e.g., if sample preparation has
finished and the AS batch cannot be started due to a previously stopped AS batch).
To manually book out the AS batch from the integrated run, remove the AS batch by selecting
the “Assay Setup” tab and press “Remove” in the “Overview” screen (see Section 2.9,
“Removing assays after an AS run”, of the
QIAsymphony SP/AS User Manual —
Operating the
QIAsymphony AS
). After removing the AS batch, return to the “Integrated Run/Overview” and
remove the Integrated run by pressing the “Integrated Batch X” button (see Section 2.16.1,
“Unloading the worktable”, of the
QIAsymphony SP/AS User Manual —
Operating the
QIAsymphony AS
).
If the error persists, contact QIAGEN Technical Services.
13.8.3
Maintenance, service, and configuration
Error
Comments and suggestions
Maintenance is not
accessible.
Remove loaded Integrated batches to access the Maintenance menu.
Service is not accessible. Remove loaded Integrated batches to access the service menu.
Configuration is not
accessible.
Remove eluate plate and scan the empty eluate drawer.
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