Qiagen QIAsymphony AS, Руководство по эксплуатации

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QIAsymphony SP/AS Consolidated Operating Guide 12/2017 171
Error Comments and suggestions
The “Eluate” drawer
cannot be opened. The “Eluate” drawer is locked during eluate transfer. After transfer of eluates to the elution rack,
the system unlocks the “Eluate” drawer
If the “Eluate” drawer cannot be opened after eluate transfer, open the
Maintenance menu and
press the Drawers button under Unlock .
If the error persists, contact QIAGEN Technical Services.
It is not possible to define
an elution rack. Open the “Eluate” drawer and leave the drawer open while defining an elution rack.
The elution drawer was
opened while an
inventory scan was
running and the
Elution
Rack
screen cannot be
exited.
The scan of the “Eluate” drawer is queued and will be performed as soon as the current
inventory scan has finished.
Eluates are not in the
corresponding elution
rack as described in the
result file.
Wait for the protocol to finish.
Be sure to set up the elution rack with well A1 at the upper left corner.
After closing the “Eluate”
drawer, the information
about the elution rack
entered by the user was
not stored by the system
and an error message is
displayed after
performing the inventory
scan.
After you have entered information about the elution rack, press the Add button before you
close the drawer so that the changes to the information are saved.
After starting and closing
the Eluate Drawer dialog
without changes the
inventory scan of the
“Eluate” drawer starts.
This is the correct behavior if you open and close the hood and press No, nothing changed on
the displayed message box. After this, a full scan will be performed on leaving the Eluate
Drawer dialog without changes.
13.6.2 “Sample” drawer
Error Comments and suggestions
Sample carrier locks do
not release and/or bar
code reader does not
move forward.
Make sure that the QIAsymphony SP is switched on and the LEDs in the “Sample” drawer are
illuminated green. Be sure to insert all tube/plate carriers with the bar codes oriented to the left.
Move the carrier up to the stop line and wait. Make sure that all bar codes can be read. If this
does not resolve the problem, restart the QIAsymphony SP/AS instruments.
If the error persists, contact QIAGEN Technical Services.
Tube/plate carrier is
locked in place and
cannot be removed.
Open the Maintenance SP menu and press the Sample carrier button under Unlock .
Tube/plate carrier was
not recognized during
loading.
Remove the tube/plate carrier and load it into the QIAsymphony SP again. Slide the carrier
continuously into the “Sample” drawer. Make sure that all bar codes are oriented to the left and
that bar codes can be read.
If you are using duplicate sample bar codes do not place them next to each other in the sample
carrier. In this case, place different sample bar codes between the identical ones.
If the error persists, contact QIAGEN Technical Services.