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Confidentiality
The information contained in this manual may be confidential and proprietary and is
the property of Pyxis Lab Inc. Information disclosed herein shall not be used to
manufacture, construct, or otherwise reproduce the goods disclosed herein. The
information disclosed herein shall not be disclosed to others or made public in any
manner without the express written consent of Pyxis Lab Inc.
Standard Limited Warranty
Pyxis Lab warrants its products for defects in materials and workmanship. Pyxis Lab
will, at its option, repair or replace instrument components that prove to be defective
with new or remanufactured components (i.e., equivalent to new). The warranty set
forth is exclusive and no other warranty, whether written or oral, is expressed or
implied.
Warranty Term
The Pyxis warranty term is thirteen (13) months ex-works. In no event shall the
standard limited warranty coverage extend beyond thirteen (13) months from original
shipment date.
Warranty Service
Damaged or dysfunctional instruments may be returned to Pyxis for repair or
replacement. In some instances, replacement instruments may be available for short
duration loan or lease.
Pyxis warrants that any labor services provided shall conform to the reasonable
standards of technical competency and performance effective at the time of delivery.
All service interventions are to be reviewed and authorized as correct and complete at
the completion of the service by a customer representative, or designate. Pyxis
warrants these services for 30 days after the authorization and will correct any
qualifying deficiency in labor provided that the labor service deficiency is exactly
related to the originating event. No other remedy, other than the provision of labor
services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the
course of a repair, or purchased individually, are warranted for 90 days ex-works for
materials and workmanship. In no event will the incorporation of a warranted repair
component into an instrument extend the whole instrument’s warranty beyond its
original term.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support
([email protected]) before any product can be returned to the factory. Pyxis will
pay freight charges to ship replacement or repaired products to the customer. The
customer shall pay freight charges for returning products to Pyxis. Any product
returned to the factory without an RA number will be returned to the customer.
