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PupGear Warranties and Return Policy
PupGear Warranties and Return Policy
INSTALLATION
INSTRUCTIONS
Warranties
Product Support
Return Policy
Product Disclaimer
PupGear Corporation guarantees their products for a period of one year against defects in material and
workmanship; during the warranty period, we will send the customer replacement parts or the customer can
return the product directly to us for repairs or replacement. Improper use or installing the product in a method
not approved by PupGear will void the product warranty.
PupGear is committed to customer satisfaction. If a customer is having a problem using the doggydocks and
needs assistance, we offer customer support 7 days a week. Weekday our number is 702.547.3587
On weekends please text your questions to 408.373.2277 and we will respond as soon as possible. You may also
email
Products must be returned in unused condition, in the original carton, within 10 days of receipt of delivery. A
20% restocking fee may be applied.
Before returning merchandise, customer must request a return authorization. he option to request a return will
only display if a customer signs in with the user name and password used when making a purchase on our
website.
Cancellations are subject to a 10% service charge if order is cancelled after 24 hours.
PupGear Corporation, their dealers, retailers, and distributors are not responsible for any use or misuse of
products other than the stated and intended use.
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