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Questions or concerns? Visit our website at www.pulsescooters.com for replacement parts and technical support, or call (866) 434-6067.
Troubleshooting
Scooter will not run.
Scooter run time is short.
Scooter suddenly stops working.
Scooter runs sluggishly.
Battery is not charged.
Fully charge the battery. First charge should be 12 hours and up to
10 hours for recharges.
Wires or connectors are
loose or unplugged.
Battery requires charging.
Circuit breaker has tripped.
Battery will not accept full
charge.
Check to ensure that charger is tightly plugged into both the wall
and the scooter.
Fully charge the battery. First charge should be 12 hours and up to
10 hours for recharges.
Check to ensure that battery charger is tightly plugged into both the
wall and the scooter.
The self-resetting circuit breaker (located inside the controller - not
a user serviceable part) will automatically trip and turn off the power
if the motor is overloaded. Allow up to a full minute for it to reset.
An excessive overload (steep incline or excessive rider weight) could
have caused the motor to overheat and trip the breaker. Avoid
repeatedly tripping the breaker, as this can damage the controller.
Check all wires and connectors to make sure they are connected
and tight.
Battery may need to be replaced. Even with proper care,
rechargeable batteries do not last forever. The average
rechargeable battery life is 1 to 2 years depending on scooter
conditions and use. Replace only with Pulse Performance
Products™ replacement batteries.
Problem
Possible Cause
Solution
Scooter is overloaded.
Unsuitable riding
conditions.
Make sure you do not overload the scooter by exceeding the 120
lb (54 kg) maximum weight limit, going up steep inclines, or towing
objects behind the scooter. Avoid overloading the scooter as this will
prematurely wear out the batteries, motor and componentry.
level ground.
Rider weight exceeds limit or
terrain is too steep or rough
Limit use to riders under the maximum weight limit and ride only on
solid, flat and dry surfaces such as pavement or level ground.
