HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis customer service via the communication
channels provided on the Prozis website, and follow the provided instructions or recommendations. Con- tact and technical assistance information is
also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original customer. This proof of purchase may be
the original invoice or receipt, as long as it includes information regarding the date of purchase and the product’s model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any repairs, or damage caused directly by
such repairs, that have impacted or caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this
1.
Any wear and tear of parts and components resulting from normal product use.
2.
Cracks, dents, scratches, and other types of superficial damage that only affect the product’s appearance.
3.
Any malfunction caused by inappropriate use of the product that does not comply with user manual instructions.
4.
Use and storage of the product not complying with user manual instructions.
5.
Opening of the product by a third party who is not authorized to proceed to its repair.
6.
Altering or changing parts or components, whether internal or external.
7.
Damage caused by battery leakage resulting from the breaking of any of its components, or from product misuse.
8.
Malfunction or damage due to reasons that cannot be ascribed to the production or design of the product.
9.
Use of the product in the context of a business, occupation or commerce.
10.
Malfunction due to use that does not comply with the technical or security norms in force, or with user manual instructions.
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The services provided by Prozis in order to repair or fix any fault or malfunction resulting from the verification of any of the aforementioned excluded
situations will be subject to payment of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product during transportation to Prozis. This warranty will be void if the returned product
arrives with labels or stickers that have been removed, damaged, tampered with or modi ed in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the communication channels provided on the Prozis website, and
follow the provided instructions and recommendations.
Send back the product inside its original packaging, including all accessories and documentation, to the following address:
PROZIS
Rua do Cais no 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer service communication channel at
www.prozis.com/support
.
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