PLX35-NB2
Support, Service & Warranty
Network Bridge
User Manual
ProSoft Technology, Inc.
Page 68 of 69
7 Support, Service & Warranty
7.1 Contacting Technical Support
With Belden Horizon, you can click on the
S
UPPORT
link to initiate a chat with Support
about issues in Belden Horizon, or gateways managed by Belden Horizon.
ProSoft Technology, Inc. is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the interfaced serial, Ethernet or Fieldbus devices
Note: For technical support calls within the United States, ProSoft Technology’s 24/7 after-hours phone
support is available for urgent plant-down issues.
