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items damaged during transit
in the event that you purchased online, and later signed for, an item that has
clearly been damaged in transport, you should add a comment to your signature for
the items with the courier. you must also still inform us within the 7-working-day
period if you have accepted goods which were clearly damaged when you received them
by completing the returns authorisation form with all the required information.
items must then be boxed in all original packaging, whether that packaging is
damaged or not and again complete with any and all accessories, including paperwork
and manuals. we will then arrange collection of the item. once we receive the item
back into our shop we will send a replacement item out to you or if requested, we
will issue a full refund to the credit card used to pay for the item.
in all cases, any goods being returned must be adequately packaged and protected.
Propel uk will not be responsible for any damage or loss of goods that occurs in
transit back to us.
if you need to reach us, please email us at [email protected].
alternatively, you can go to www.propelrc.co.uk and click on the "customer care"
tab to schedule an appointment to speak with a propel customer care associate.
refunds
Qualifying refunds shall be made within 30 days from receipt of returned goods, and
shall be for the full original purchase price you paid for said goods, provided
that the goods are returned by you at your own cost and received by us in a new and
unused condition. Qualifying goods returned otherwise shall be refunded the full
original purchase price less any costs incurred in shipping or re-packaging.
Please ensure that all goods returned have a copy of the original proof of purchase
and a completed rma form stating the full reasons for return. failure to do this
may slow down any repair or refund.
propel uk returns policy
schipholweg 321, Badhoevedorp 1171 Pl, the netherlands
+44(0) 330 123 3457
© 2016 rooftop group europe, Bv. all rights reserved.
www.propelsw.com
