Problems with PC operation
Maintenance/Troubleshooting
1-32
1.2.4 Online update fails
Can you select the [Install] or [Download Only] button after selecting an
update item? Is any script error displayed?
Online update
This is a function in which the GP-Pro EX automatically connects to the Internet and is
updated to the latest version. For the procedure of the online update, see the following
section.
)
GP-Pro EX Reference Manual “2.2.1 Working with Online Update” (page 2-21)
Cause
The access to the update service server is blocked by the security setting of Internet
Explorer. In such a case, the following phenomenon occurs after the update service
screen is displayed, and the update may fail.
• The update item(s) is displayed; however, you cannot select the [Install] or [Download
Only] button even after selecting the item.
• A script error is displayed when the update item(s) is displayed (See Sample screens 1
to 3 below).
• A script error is displayed when the update item(s) is selected (See Sample screens 1 to
3 below).
Sample screens 1 to 3 show errors only as examples. Other errors may be displayed
depending on the Internet Explorer setting or the network environment being connected.
Sample screen 1:
Sample screen 2:
Continued
The line No. and
error description
may vary
depending on the
environment.
