Premier SpraySense Anti-Bark Collar Troubleshooting Guide
Step 1:
Determine the issue
A.
Device “clicks”, but does not spray
B.
Device does not spray and there is no “click”
C.
Sprays continuously or leaks
D.
Sprays intermittently
E.
Sprays when tested, but not while on the dog
F.
Sprays when dog barks, but dog is not deterred from barking
Step 2:
Solutions
Water exposure
Ask if the device has been submerged in water or exposed to prolong water spray. The device
is not waterproof, but is water resistant. If the device stopped working after a prolonged
exposure to water, any warranty is voided.
A.
Device clicks, but does not spray
This generally means the reservoir is empty. The click
indicates that the battery if good, but there is no citronella in the reservoir to spray.
a.
Refill device with citronella
Fill device for at least 15 seconds.
(Make sure the can of spray being used has spray in it. If you do not feel or hear liquid in the can
when you shake it, the refill can is empty and needs to be replaced.)
b.
Test the device
Hold the device approximately 2-3 inches away from your
mouth and blow into the microphone like you’re blowing out a candle; the
device should activate. Even if the device does not activate, try on your dog.
If the device does not spray after trying the steps above and continues to click, but not spray,
it may be defective and will need to be replaced, if under warranty.
B.
Device does not spray and no click
a.
Replace battery
Requires a 6 volt alkaline or lithium battery
b.
Refill device with citronella
Fill device for at least 15 seconds
c.
Turn device On – slide the On/Off switch to the left (or in the direction of the
arrow)
d.
Test the device
Hold the device approximately 2-3 inches away from your
mouth and blow into the microphone like you’re blowing out a candle; the
device should activate. Even if the device does not activate, try on your dog.
