PPS71 Geothermal Memory Gauge with GRD
User Manual
Pioneer Petrotech Services Inc.
1-888-PP-GAUGE (774-2843)
www.pioneerps.com
Page 20
5.3
Troubleshooting
Symptoms
Possible problems
Solutions
LED does not flash after the
battery is installed
Battery was not installed correctly. Unplug the battery and plug it back in
again.
Battery has not been activated.
Activate the battery
Battery has not enough power.
Change the battery.
Memory is Full.
Erase the memory.
Gauge is defective.
Return the gauge for check and repair.
SmartView software doesn’t
detect the gauge, or
the gauge was detected, but
it stopped communicating
Gauge is not properly connected to
the computer.
Make sure the gauge is connected
according to the instructions. Refer to
Software Manual for more
information.
COM port is locked.
Reboot computer and restart the
software.
Software or drivers are corrupt or
damaged
Upgrade to latest software version or
reinstall (ensure USB devices
disconnected).
Interface box is defective.
Use another interface box.
Gauge is defective. (Try connecting
to another gauge to confirm)
Return the gauge for check and repair.
Data recorded to memory is
noisy
Low voltage of the battery
Check the battery voltage or change
the battery.
Data is out of the gauge
specification
The gauge may need to be
recalibrated
Use the Diagnostics function to check
if the gauge is sending the correct
data, verify with the calibration
records.
Could not download job
files
Record files are corrupt
Use the “DUMP” function to dump
memory of the gauge and then send to
PPS for data retrieving.
Gamma ray reading is zero
Sample rate is not 0.1
second/sample
Set sample rate to 0.1 second/sample
For more information, please contact PPS for supports. Thank You!
Pioneer Petrotech Services Inc.
#1, 1431 - 40th Ave. N.E.
Calgary, Alberta, Canada T2E 8N6
Phone: 1-403-282-7669
Fax: 1-403-282-0509
Total Free
in Canada & USA: 1-888-PP-GAUGE (774-2843)
E-mail: [email protected]
Website: www.pioneerps.com
