PowerFleet VAC4, Руководство пользователя по оборудованию, Страница: 97 / 100

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K support@powerfleet.com Page 100 of 103
Appendix A (RMA Request form)
RMA Request / Field Failure
Include all detailed data regarding the failure. *RMA number is required. To avoid delays in processing the RMA it is
critical to complete this form clearly and with all requested information.
E-mail or fax this completed form to (201) 996-9144 Attention: Hardware Support
* RMA Number
Customer Name
Contact Phone
Alternate Phone
Address
City State Zip
Contact Name
Contact e-mail
1 Is the invoice from a Dealer or Customer?
Dealer Customer
2 Is the hardware shipped back to a Dealer or Customer? Dealer Customer
3 Do you have a copy of the Hardware User Guide(s)? Yes No
4 Did you call PowerFleet Support prior to removing the hardware? Yes No
Failure Description
Provide a detailed description of the failure determination.
1
2
3
4
5
Troubleshooting What troubleshooting steps were taken to determine that this part is faulty?
1
2
3
Hardware Information
Part Number Serial Number Firmware Ver Part Name Technician
1
2
3
Vehicle Information
Vehicle Number Make Model
AC, DC, or LP
driven? Vehicle Type (Forklift,
Pallet Jack, Reach, etc.)
Ship the secured packaged hardware to the following address:
VIP Industries, PowerFleet RMA Department, 90 Brighton Road, Clifton NJ 07012