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(5) Touch-screen Issues

Symptom

Corrective Procedure

Touch-screen doesn’t detect
touch operations

▪

Check touch-screen cable connection

▪

Check motherboard and LCD cable connection

▪

Check BIOS set-up

(6) Power Issues

Symptom

Corrective Procedure

System switches off abruptly and
system does not load

▪

Check A/C cable connection

▪

Check motherboard power connection

▪

Check CPU settings/status

▪

Check DRAM settings

▪

Check power button cable connection

▪

Change power adaptor unit

(7) PS/2 Keyboard Issues

Symptom

Corrective Procedure

PS/2 Keyboard Issues

▪

Check card-reader cable

▪

Check CN6 jumper

(8) Booting Issues

Symptom

Corrective Procedure

Re-booting during system
operation

▪

Check SATA cable connection

▪

Check memory status

Содержание APEXA G

Страница 1: ...USER manual APEXA_G PBUM E Rev001 160509 Point of sale system APEXA G...

Страница 2: ...NGON POS 31 13 SHUTTING DOWN POS 32 14 SYSTEM DRIVERS 33 2 INSTALLATIONAPEXAGMODULE 34 1 INSTALLATION HDD SSD MODULE 34 2 INSTALLATION MOTHER BOARD 36 3 INSTALLATION POWER PCB 40 4 INSTALLATION MSR MO...

Страница 3: ...M SETTINGS 87 2 20 PPM CONFIGURATION 88 2 21 REALTEK PCIE GBE FAMILY CONTROLLER 89 2 22 SOCKET 0 CPU INFORMATION 90 2 23 SAVE EXIT 91 5 TROUBLESHOOTING 92 1 NETWORK ISSUES 92 2 MSR ISSUES 92 3 USB IS...

Страница 4: ...4 POSBANK user manual Revision History Changes to theAPEXA G user manual are listed below Rev No Revision History Date author APEXA_G PBUM E 2016 05 09...

Страница 5: ...put USB Port 6 Rear 2 Back 4 USB 2 0 x 6 Ports USB A type 1 Rear 1 Reserved for MSR SCR I Button RJ 45 Serial Port 5 COM 1 with 5V 12V power output on 9pins COM2 3 RJ 45 Full Signal COM4 RJ 11 Only TX...

Страница 6: ...1024 x 768 resolution 12 1 2nd LCD 1024 x 768 resolution 15 2nd LCD 1024 x 768 resolution Magnetic Stripe Reader MSR Comply with ISO 7811 Support 1 2 3 track Smart Card Reader SCR EMV level 1 2 Dallas...

Страница 7: ...7 1 Specification Outline size...

Страница 8: ...8 3 Specification ExplodeView...

Страница 9: ...or technically qualified personnel It is not intended for general audiences Document Organization The chapters in this Product User s manual are arranged as follows 1 product package contents 2 system...

Страница 10: ...FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cau...

Страница 11: ...ved to the manufacturer Neither this manual nor any of the material contained herein may be reproduced without express written consent of the author APEXA G and POSBANK are trademarks of POSBANK Co Lt...

Страница 12: ...ished replacement parts free of charge with one way shipping costs borne by the seller The customer shall however be responsible for the return delivery costs The 2nd year also includes free of charge...

Страница 13: ...ous damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating These o...

Страница 14: ...formance and reduced life cycle 5 Do not interfere with or obstruct metal components inside product Doing so may cause the risk of fire or electric shock 6 Do not pull on power cable or peripheral dev...

Страница 15: ...g equipment such as heaters motors fluorescent lights TVs etc as it may cause interruption or interference with normal operation Installation location For optimal performance the product should be kep...

Страница 16: ...e to shocks or vibration 7 Install product away from sewing machines welding equipment electric stoves audio equipment and other high frequency generating equipment 8 Installation and use in close pro...

Страница 17: ...terminal main unit power cable user manual and driverCD are included in the package If any items are missing or damaged please contact your dealer for assistance All user manuals and drivers are avail...

Страница 18: ...18 Optional Devices CDP Optional Devices 2nd Display 9 7 inch...

Страница 19: ...19 Optional Devices 2nd Display 12 1 inch Optional Devices 2nd Display 15 inch...

Страница 20: ...reen to prevent possible operating difficulties 2 Attach all optional parts before setting up the main POS unit 3 Product Outline Each part of product may differ depending on the specific POS model Mo...

Страница 21: ...21 4 Configuration Refer to following diagram to identify the components on this side of the system Front view...

Страница 22: ...22 Back view...

Страница 23: ...23 5 I O port Details I O ports may differ according to product model or options I O view 1 Lift up the I O port cover Do not pull cable Disconnect cap from base of unit...

Страница 24: ...24 Standard I O port...

Страница 25: ...25 6 Setting up Keyboard Mouse Connection Connecting the keyboard to the PS 2 port on the bottom panel or connecting the USB type keyboard and mouse to the USB port on the bottom panel...

Страница 26: ...0 Some USB devices optional devices are only functional with specific driver software installed If multiple USB devices are used together this may result in abnormal functionality Using a USB hub wit...

Страница 27: ...When connected properly the LAN LED light will be switched on Through a network hub Refer to the table below for the LAN port LED indications LINK ACT LED SPEED LED Status Description Status Descripti...

Страница 28: ...28 9 Setting up Audio out Audio out port This port connects a headphone or a speaker In4 channel 6 channel and 8 channel configuration the function of this port becomes Front SpeakerOut...

Страница 29: ...29 10 Setting up Printer Connection Connect printer cable to either Serial USB port as required...

Страница 30: ...r Cable Connection The APEXA G POS system is equipped with a 12V 5A power adapter Connect the cable to the DC IN port on system IO panel CAUTION Do not pull on the adaptor cable Disconnect cable with...

Страница 31: ...12 Switching On POS 1 Press POWER button on the POS unit POWER LED will light up The power switch is located right hand side of the main body under the display unit 2 Confirm that Windows loads correc...

Страница 32: ...tability we recommend closingWindows from theO S Please make sure that you have closed all applications before closingWindows 1 Click Start and select Turn off Computer 2 Click Shut Down to closeWindo...

Страница 33: ...ver will automatically install by clicking SETUP EXE in your driverCD If you require any help with installing or using ourOPOS system please contact our customer USER center Folder of contents of POS...

Страница 34: ...odule Warning Completely remove power cable when opening main unit or installing optional devices HDD SSD module Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from b...

Страница 35: ...35 HDD SSD module Step3 Open four Tray hinges carefully in opposite directions as in image Step4 Assemble HDD bottom to join tray bottom...

Страница 36: ...Completely remove power cable when opening main unit or installing optional devices Mother board Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from base of Unit Step...

Страница 37: ...37 Mother board Step4 Separated six screws of rear case Step5 Push the rear case to refer the image...

Страница 38: ...38 Mother board Step6 Separated four hexagon bolts of the mother board Step7 Separated five screws of the mother board...

Страница 39: ...39 Mother board Step8 Separated the touch cable and another cables Step9 Replace the mother board...

Страница 40: ...Completely remove power cable when opening main unit or installing optional devices Power PCB Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from base of Unit Step3 P...

Страница 41: ...41 Power PCB Step4 Separated six screws of rear case Step5 Push the rear case to refer the image...

Страница 42: ...42 Power PCB Step6 Separated two screws and replace power PCB ZOOM IN...

Страница 43: ...move power cable when opening main unit or installing optional devices MSR module Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from base of Unit Step3 Fix the MSR b...

Страница 44: ...44 MSR module Step4 Put MSR module in the MSR bracket Step5 Connect the cable to MSR port...

Страница 45: ...www posbank com to search and download the MSR mapper Step7 Execute the lpu230_installer Step8 Please install the program according to the instruction Step9 After downloading choose the select device...

Страница 46: ...46 MSR module Separate it while pushing the hook which is located in the bottom of MSR...

Страница 47: ...wer cable when opening main unit or installing optional devices BIOS setup is not necessary for CDP 2nd display module Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap...

Страница 48: ...48 2nd display module Step4 Connect the cable of 2nd display after refer to the image BIOS Setting Step5 While booting POS device press Delete key and enter into BIOS mode Select Chipset South Bridge...

Страница 49: ...d display module Step9 Assemble the adapter cable Step10 Assemble I O Cover Step6 Change VGA 12V Configuration Disabled to Enabled Step7 Press the F4 key to save and exit Step8 Confirm the system oper...

Страница 50: ...50 2nd display module...

Страница 51: ...Completely remove power cable when opening main unit or installing optional devices COM5 Cash drawer Port Extension Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap fro...

Страница 52: ...52 COM5 Cash drawer Port Extension Step4 Separated six screws of rear case Step5 Push the rear case to refer the image...

Страница 53: ...53 COM5 Cash drawer Port Extension Step6 Connect the Com5 or Cash drawer port This is not need for cable connections Step7 Reassemble the components of APEXA G...

Страница 54: ...mount Warning Completely remove power cable when opening main unit or installing optional devices Wall mount Step1 Separate it while holding pulling the product of stand cover Step2 Separate four scre...

Страница 55: ...55 Wall mount Step3 Assemble Vesa bracket A with the screws E Step4 Fix it after making the hole putting the concrete anchor...

Страница 56: ...56 Wall mount Step5 Fix Vesa bracket B with the screws Step6 Assemble the monitor which is added in Vesa bracket A to Vesa bracket B...

Страница 57: ...57 Wall mount Step7 Fix vesa bracket A B with the screws D...

Страница 58: ...f the cable Arrangement of the cable Step1 Separate it while holding the product of the handle pulling the bottom hook of stand cover Step2 Separate I O cover Step3 Please arrange it after referring t...

Страница 59: ...59 Arrangement of the cable Step4 Assemble the I O cover Step5 Assemble upper and push the bottom...

Страница 60: ...g components use a grounded wrist strap or touch a safely grounded object or a metal object such as the power supply case to avoid damaging them due to static electricity 3 Hold components by the edge...

Страница 61: ...ment This includes description of the jumpers and connectors on the motherboard Power Input port Adapter Input 12V Pin Num Description 1 n c 2 GND 3 12V DC 4 12V DC USB port Pin Num Description 1 USB_...

Страница 62: ...iption 1 DCD 6 DSR 2 RXD 7 RTS 3 TXD 8 CTS 4 DTR 9 0V 5V 12V 5 GND VGA port Pin Num Description Pin Num Description 1 RED 9 5_VGA 2 GREEN 10 GND 3 BLUE 11 12V_OUT 4 NC 12 DDC_DATA 5 GND 13 Hsync 6 RED...

Страница 63: ...R 3 COM_RXD 7 COM_CTS 4 COM_DSR 8 COM_RTS COM4 RJ11 port Pin Num Description Pin Num Description 1 COM4_GND 4 12V 2 COM4_RXD 5 COM4_TXD 3 NC 6 NC MSR RJ45 port Pin Num Description Pin Num Description...

Страница 64: ...ity When you start up the computer the system provides you with the opportunity to run this program Press Del during the Power On Self Test POST to enter the Setup utility otherwise POST continues wit...

Страница 65: ...legend bar allow you to navigate through the various setup menus Key s Function Description Select Screen Select Item Enter Select Change Option Field F1 General Help F2 Previous Value F3 Optimized D...

Страница 66: ...appears Use the legend keys to enter values and move from field to field within a sub menu as you would within a menu Use the Esc key to return to the main menu Take some time to familiarize yourself...

Страница 67: ...screen appears The BIOS menu screen displays the items that allow you to make changes to the system configuration To access the menu items press the up down right left arrow key on the keyboard until...

Страница 68: ...general system specifications The BIOS automatically detects the items in this menu Use this menu for basic system configurations such as time date etc 2 System Time The time format is Hour Minute Sec...

Страница 69: ...in the left frame of the screen such as Chipset configuration to go to the sub menu for that item You can display an Advanced BIOS Setup option by highlighting it using the Arrow keys All Advanced BI...

Страница 70: ...70 2 4 ACPI Settings S3 suspend to RAM System ACPI parameters Select the highest ACPI sleep state the system will enter when the SUSPEND button is pressed...

Страница 71: ...Enabled XD can prevent certain classes of malicious buffer overflow attacks when combine with a supporting OS Windows Server 2003 SP1 Windows XP SP2 SuSE Linux9 2 RedHat Enterprise 3 update 3 Limit C...

Страница 72: ...72 2 6 IDE Configuration...

Страница 73: ...AUTO option disable legacy support if no USB device are connected DISABLE option will keep USB device available only for EFI applications EHCI Hand off Enable This is a workaround for OSes without EHC...

Страница 74: ...74...

Страница 75: ...2 configuration Set parameters of serial port 2 COM2 Parallel Port configuration Set parameters of parallel port Serial Port 3 configuration Set parameters of serial port 3 COM3 Serial Port 4 configur...

Страница 76: ...76 Serial Port 6 configuration Set parameters of serial port 6 COM6 AC Power Loss state Always OFF Set the state after power loss...

Страница 77: ...77 2 9 Hardware Monitor Smart Fan Mode configuration Smart Fan Mode select...

Страница 78: ...78 2 10 Chipset...

Страница 79: ...79 2 11 South Bridge South bridge parameters...

Страница 80: ...80 2 12 North Bridge...

Страница 81: ...81 2 13 Boot Display Configuration...

Страница 82: ...82 2 14 Boot...

Страница 83: ...83 2 15 Security Administrator password Set administrator password User password Set User password...

Страница 84: ...84 2 16 Azalia HD Audio...

Страница 85: ...85 2 17 Info Report Configuration...

Страница 86: ...86 2 18 Intel IGD Configuration...

Страница 87: ...87 2 19 O E M Settings...

Страница 88: ...88 2 20 PPM Configuration...

Страница 89: ...89 2 21 Realtek PCIe GBE Family Controller...

Страница 90: ...90 2 22 Socket 0 CPU Information...

Страница 91: ...91 2 23 Save Exit Save Changes and Exit Exit system setup after saving the changes Save changes and Reset Reset teh system after saving the changes...

Страница 92: ...nd Check MSR reader cable connection Check motherboard and LCD cable connection Check MSR board cable connection 3 USB Issues Symptom Corrective Procedure USB port doesn t work Check Windows device ma...

Страница 93: ...es off abruptly and system does not load Check A C cable connection Check motherboard power connection Check CPU settings status Check DRAM settings Check power button cable connection Change power ad...

Страница 94: ...t 2 Disconnect all cables from the POS main unit before attempting reparation 3 Keep all components in the static proof packaging provided until ready for installation 4 If the device still is not fun...

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