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WUX-3455/3350/4200

Copyright © MEDWEL 2017 WUX series User's Guide

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7

Troubleshooting

This chapter provides a few useful tips to quickly get WUX-3455/3350/4200 running with success. As basic hardware installation has been addressed in Chapter
2, this chapter will focus on system integration issues, in terms of BIOS setting, and OS diagnostics.

7.1 Hardware Quick Installation

DC Jack Power

There is one method to connect the power of WUX-3455/3350/4200 which is 12V DC Jack (DC-IN).

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Содержание WUX Series

Страница 1: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 1 NUC form factor board Version 1 1 WUX 3455 3350 4200...

Страница 2: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 2 Revision History R1 0 Preliminary R1 1 Fix the wrong word...

Страница 3: ...Specifications 14 3 Block Diagram 15 4 Hardware Configuration 16 4 1 Connector Function 16 4 2 Jumper Settings 18 5 System Resources 25 5 1 Intel Apollo Lake SoC 25 5 2 Main Memory 25 5 3 Installing t...

Страница 4: ...X series User s Guide 4 6 2 2 Configuration 32 6 2 3 Security 55 6 2 4 Boot 57 6 2 5 Save Exit 59 7 Troubleshooting 61 7 1 Hardware Quick Installation 61 7 2 BIOS Setting 64 7 3 FAQ 65 8 Portwell Soft...

Страница 5: ...y other information contained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to any of the foregoing PORTWELL assumes...

Страница 6: ...a defect in materials or workmanship or due to non conformance to the agreed upon specifications will be repaired or exchanged at Portwell s option and expense Certification PORTWELL is certified to...

Страница 7: ...the Intel NUC form factor based on the Intel Atom Pentium and Celeron Processor includes integrated enhanced graphics and memory controllers on 14nm process technology delivering significant power red...

Страница 8: ...MB System Memory Dual Channel DDR3L 1866 1600 Non ECC SO DIMM up to 8GB Storage 1x SATA III port 1x Micro SD 3 0 socket Support Onboard eMMC 5 0 default 32G 64G by customize Watchdog Timer Programmabl...

Страница 9: ...Portwell 2017 WUX series User s Guide 9 Audio jack with MIC In orLine out Ethernet Realtek RTL8111H Display Interface 1x HDMI 1 4b port on board connector up to 3840x2160 30 MHz 1x DP 1 2 port on rea...

Страница 10: ...de 10 2 1 Supported Operating Systems The WUX 3455 3350 4200 3350 4200 supports the following operating systems Windows 10 64 bit Wind River 8 0 Linux Distribution 64 bit Yocto Tool based Embedded Lin...

Страница 11: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 11 2 2 Mechanical Dimensions...

Страница 12: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 12...

Страница 13: ...x 1200 VGA Driver Intel Driver Version 21 20 16 4590 LAN Card RJ 45 Support 10 100 1000Mbps by RTL8111H Ethernet Controller SoC PCIe port 0 LAN Driver REALTEK Driver Version 1002 0715 2015 LAN Card N...

Страница 14: ...ON Full Loading 10Min Full Loading 30Min CPU 24V N A N A N A Device 12V N A N A N A Device 5V N A N A N A CPU Device 24V 12V N A N A N A USB3 0 Loading Test 4 94 V 860 mA 2 4 Environmental Specificati...

Страница 15: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 15 3 Block Diagram...

Страница 16: ...WUX series User s Guide 16 4 Hardware Configuration 4 1 Connector Function We have made a list of connector function The following figure shows where the connectors are and what they are called in boa...

Страница 17: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 17 Figure2 WUX 3455 3350 4200 Bottom View...

Страница 18: ...refer to Figure 1 2 for the Jumper allocations Jumper Table The jumper settings are schematically depicted in this manual as follows Connector Function List Connector Function Remark DC_IN DC_IN VIN...

Страница 19: ...I SOCKET SODIMM1 DDR3L SO DIMM SOCKET SODIMM2 DDR3L SO DIMM SOCKET BATTERY CR2032 40mm 1 25 MEDIA Micro SD CPU_FAN CPU_FAN PWR_BUTTON SIO NCT5510Y PWR HP_OUT PCB Footprint PIN No Signal Description PI...

Страница 20: ...s Guide 20 PWR_BT PCB Footprint PIN No Signal Description PIN No Signal Description 1 CLK_25M_80H 2 GND 3 LFRAME 4 LAD0 5 PMU_PLTRST_N 6 LAD1 7 LAD3 8 LAD2 9 V3 3S 10 SERIRQ_3V3 11 PANSHW 12 GND 13 MP...

Страница 21: ...twell 2017 WUX series User s Guide 21 SATA PCB Footprint Pin No Signal Description 1 GND 2 TX 3 TX 4 GND 5 RX 6 RX 7 GND 8 TAB2 9 TAB1 HDD_PW PCB Footprint Pin No Signal Description Pin No Signal Desc...

Страница 22: ...ll 2017 WUX series User s Guide 22 BIOS PCB Footprint PIN No Signal Description PIN No Signal Description 1 CS 2 SO 3 WP 4 VSS 5 SI 6 SCK 7 HOLD 8 VDD BATTERY PIN No Signal Description PIN No Signal D...

Страница 23: ...Micro SD PIN No Signal Description PIN No Signal Description 1 DAT2 2 DAT3 3 CMD 4 VDD 5 CLK 6 VSS 7 DAT0 8 DAT1 9 GND 10 CD 11 GND 12 GND 13 GND 14 GND MEDIA PIN No Signal Description PIN No Signal...

Страница 24: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 24 PWR_BUTTON PIN No Signal Description PIN No Signal Description 1 PW 2 PW 3 PW 4 PW L1 MSG PD L2 MSG PD...

Страница 25: ...o 8GB Memory clock and related settings can be detected by BIOS via SPD interface Watch out the contact and lock integrity of memory module with socket it will impact on the system reliability Follow...

Страница 26: ...e to recognize To overcome this compatibility issue for Windows Operating Systems such as Windows 10 please install its INF before any of other Drivers are installed You can find very easily this chip...

Страница 27: ...the WUX 3455 3350 4200 CD title The driver supports Windows 10 5 3 3 Realtek RTL 8111H Gigabit Ethernet Controller RTL8111H Gigabit Ethernet controller and RJ45 connector on rear I O Drivers Support...

Страница 28: ...ars on the screen press Delete or ESC key will enter BIOS setup screen Press Delete or ESC to enter SETUP If the message disappears before responding and still wish to enter Setup please restart the s...

Страница 29: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 29...

Страница 30: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 30 6 2 1 Main Use this menu for basic system configurations such as time date etc...

Страница 31: ...rtwell 2017 WUX series User s Guide 31 Feature Description Options System Date The date format is Day Month Date Year Use or to configure system Date System Time The time format is Hour Minute Second...

Страница 32: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 32 6 2 2 Configuration Use this menu to set up the items of special enhanced features...

Страница 33: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 33 CPU Configuration CPU Configuration Parameters...

Страница 34: ...ure Description Options Intel Virtualization Technology When enabled a VMM can utilize the additional hardware capabilities provided by Vanderpool Technology Enabled Disabled VT d Enable Disable CPU V...

Страница 35: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 35 Chipset Configuration Configuration Chipset feature...

Страница 36: ...s User s Guide 36 Feature Description Options High Precision Timer Enable or Disable the High Precision Event Timer Enable Disable HD Audio Support Enable or Disable HD Audio Support Enable Disable BI...

Страница 37: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 37 LAN Configuration Configuration on Board LAN device...

Страница 38: ...tions PCIe LAN Control Control the PCIe Port 5 LAN function Enable Disable Network Stack Enable or disable UEFI Network Stack Disabled Enabled Network Stack Enable IPv4 PXE Support Disabled Enabled IP...

Страница 39: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 39 Graphics Configuration Configuration Graphics Settings...

Страница 40: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 40 Feature Description Options GOP Driver Enable GOP Driver will unload VBIOS Disable it will load VBIOS Enable Disable...

Страница 41: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 41 Storage Configuration Storage Device Options Settings...

Страница 42: ...s the 2 back internal SATA ports up to 3Gb s supported per port Enable Disable SATA Port 0 Port 0 Enable or Disable SATA Port Enabled Disabled SATA Port 0 Hot Plug Capability If enable SATA port will...

Страница 43: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 43 USB Configuration USB Configuration Parameters...

Страница 44: ...port Once disabled any USB devices plug into the connector will not be detected by BIOS or OS Enabled Disabled USB Port 3 Enable Disable USB port Once disabled any USB devices plug into the connector...

Страница 45: ...3 Port 4 Enable Disable USB port Once disabled any USB devices plug into the connector will not be detected by BIOS or OS Enabled Disabled USB 3 Port 5 Enable Disable USB port Once disabled any USB d...

Страница 46: ...User s Guide 46 40 sec Device Power up delay Maximum time the device will take before it properly reports itself to the Host Controller Auto uses default value for a Root port it is 100 ms for a Hub p...

Страница 47: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 47 Power Control Configuration System Power Control Configuration Parameters...

Страница 48: ...go to when power is re applied after a power failure G3 state Power On System will boot directly as soon as power applied Power Off state until power button is pressed Power On Power Off Last State E...

Страница 49: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 49 HCT5510Y Super IO Configuration System Super IO Chip Parameters...

Страница 50: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 50 Serial Port 1 Configuration Set Parameters of Serial Port 1 COMA...

Страница 51: ...WUX 3455 3350 4200 Copyright Portwell 2017 WUX series User s Guide 51 Feature Description Options Serial Port Enable or Disable Serial Port COM Enabled Disabled...

Страница 52: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 52 H W Monitor Configuration Monitor hardware status...

Страница 53: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 53 Feature Description Options CPU SMART FAN CONTROL CPU FAN control by SMART table or FULL speed SMART FAN FULL Speed...

Страница 54: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 54 Realtek PCIe GBE Family Controller Get driver information and configure Realtek ethernet controller parameter...

Страница 55: ...3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 55 6 2 3 Security This section lets you set security passwords to control access to the system at boot time and or when entering the BIOS setup...

Страница 56: ...r s Guide 56 Feature Description Options Password Check Mode Setup check password when enter setup screen Power on check password on every time system power on Setup Power on Setup Administrator Passw...

Страница 57: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 57 6 2 4 Boot Use this menu to specify the priority of boot devices...

Страница 58: ...ntrols the execution of UEFI and Legacy PXE OpROM UEFI Legacy Do not launch Launch Storage OPROM Controls the execution of UEFI and Legacy Storage OpROM UEFI Legacy Do not launch video Controls the ex...

Страница 59: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 59 6 2 5 Save Exit...

Страница 60: ...d Changes and Reset Reset system setup without saving any changes Restore Defaults Restore Load Default values for all the setup options UEFI Built in EFI Shell Boot option filter UEFI only Reset the...

Страница 61: ...et WUX 3455 3350 4200 running with success As basic hardware installation has been addressed in Chapter 2 this chapter will focus on system integration issues in terms of BIOS setting and OS diagnosti...

Страница 62: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 62...

Страница 63: ...WUX 3455 3350 4200 Copyright MEDWEL 2017 WUX series User s Guide 63 Serial ATA System BIOS main Menu Configuration Storage Configuration...

Страница 64: ...sure that you have a successful start with WUX 3455 3350 4200 it is recommended when going with the boot up sequence to hit Del key And enter the BIOS setup menu to tune up a stable BIOS configuratio...

Страница 65: ...port Question I forgot my password of system BIOS what am I supposed to do Answer You can switch off your power supply then find the RTC battery on the WUX 3455 3350 4200 to remove it and wait 10 seco...

Страница 66: ...e BIOS page and download the ROM file and flash utility 5 Unzip file to bootable USB flash drive which can boot to dos mode Then execute the update efi It will start to update BIOS NOTE Once you use u...

Страница 67: ...PBT is a brand new on line utility which innovated by Portwell PBT now is available for Portwell s premiere customers who are able to add customized BIOS logo and change BIOS default settings on Ameri...

Страница 68: ...Pin Count Interface Specification Revision 1 0 LPC http www intel com design chipsets industry lpc htm Universal Serial Bus USB Specification Revision 2 0 http www usb org home PCI Specification Revi...

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