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Troubleshooting
F
or more in-depth troubleshooting, go to frogproducts.com or call King Technology at 800-222-0169.
Problem
Remedy
What do I do
if the water looks
cloudy?
1. Make sure your filtration
system is working properly (i.e.
clean filter, skimmer and pump
basket).
2. Make sure circulation time
is adequate – increase pump
time if not.
3. Make sure the pool is
properly balanced (see page
8).
4. Shock the water to
eliminate build up of any
organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer for
more information.
What do I do
if the water turns
color?
1. Algae may be trying to form
– shock the pool, increase
circulation time if needed and
clean the filter.
2. Metals in the fill water may
have been oxidized. Have the
pool tested. See pool dealer
if a metal control product is
required.
3. Check with your dealer for
more information.
What do I do
if algae forms in
or on my pool?
1. Use FROG BAM or an effective
algaecide per the directions on
the bottle and brush the sides
of the pool often.
2. Clean the filter and shock
the pool with chlorine daily
until water clarity returns.
3. If you are in an area of the
country that struggles with
algae growth, see your dealer
regarding a 90-day Algae
Protection Guarantee using
FROG BAM.
See product
hang tag for guarantee
details.
4. Check with your dealer for
more information.
What do I do
if I am under
chlorinating with
the POOL FROG
Pac?
1. If you are unable to
maintain 0.5 to 1.0 ppm, first
make sure there are chlorine
tablets in the tower areas
of the POOL FROG Pac and
it is installed properly. If a
correction was made, test the
water in 24 hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved.
3. Shock the pool if the reading
has been lower than 0.5 ppm
for more than one day.
4. Make sure pump run time
is at least 6 hours on high
speed (40 gpm or higher) or
if not, bleed the air from both
cap knobs each time cap is
open.
5. Contact your dealer to have
your back pressure tested.
If under 4 psi consider a
smaller eye-ball fitting in the
return jet.
6. Check for a suction side
leak by looking for air bubbles
in your pump basket or at the
return jet. Your water level
will be low and the skimmer
will be taking in air. Contact
dealer for help in correcting
this situation.
7. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the POOL FROG
Pac?
1. If the chlorine reading is
over 3.0 ppm, remove the
Chlorine Pac from the POOL
FROG XL Pro Chlorine Cycler
and test the water daily until
the reading is down to 1.0
ppm.
2. Reinsert the POOL FROG
Pac, lower the dial one setting
and test the water again in 24
hours. If the reading has risen,
lower the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at
the lowest possible setting,
consider decreasing the
circulation time. Depending
on your pump size, you may
be circulating the water more
than is necessary.
4. Contact your dealer to
have your back pressure
tested. If over 8 psi consider
a larger eye-ball fitting in the
return jet.
5. Check to see if the pressure
relief valve is loose or missing
and replace. It is a clear plastic
piece approximately 1” long
installed inside near the base. If
loose or missing, it can provide
another avenue for water to
reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.